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Efficient work processes and remote assistance

Streamline your operations and empower your technicians with remote expert guidance, reducing costs and increasing repair efficiency.

Digital Transformation for Automotive Industry Leaders

Wideum’s assisted reality solutions help all players in the automotive industry to improve their workforce’s efficiency with remote assistance and easy-to-follow procedures.

Uninterrupted production

When production stops due to machine failure, on-site technicians need immediate support to resume production. To mitigate unexpected failures and resume production, you can support them with immediate remote expert assistance.


Field technicians do not always have the latest knowledge for machine installation, inspection and maintenance procedures. Remote collaboration tools allow them to learn and be guided by a remote expert, with documents, video or text messages.

Operational costs

Wideum’s solutions enable offsite supervisors to remotely view the plant or car workshop, which eliminates the need for costly travel and unproductive time. Complex car repairs or maintenance are made more efficient by live video conferencing and workflow procedures.

How we helped KUKA compete against local suppliers

Kuka has hundreds of robotics machines throughout Spain. When failures or damage happens, their service and maintenance personnel are required to travel to the sites in order to fix them. So that they enjoy a high level of customer satisfaction and remain competitive in the countries where they operate, Kuka must always provide their customers with very efficient technical service.

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How we helped TOI in Turnover improvement

TOI got in touch with one of our strategic partners in the Netherlands, in order to improve the training of technicians and auditors, and at the same time innovate with technology tools that would help them to be agile within the training process to increase their efficiency.

Case Study

How we helped Trèves with training and process improvement

Trèves has factories around the world and employs over 4,000 people. It needed to be able to connect immediately to its factories to resolve any corrective or predictive maintenance issues. However, the distance made it impossible to solve problems immediately, as they had to wait for the manager to arrive to solve the problem.

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How can we help?

The best support to your customers is to provide them with a field service that is empowered to solve their equipment issues and maintenance

remote eye logo

Remote video support software with AI and AR to connect on-site technicians with support departments, running on PCs, mobiles, tablets and smart glasses.

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twin eye logo

A remote video assistance software used in smart glasses that allows both the technician and the expert to communicate hands-free to perfectly solve any incident.

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Process eye logo

Step-by-step guidance software with AI and AR for error prevention ensures full traceability during any inspection, setup or maintenance task.

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The smart glasses with Remote Eye software allow connection with an expert, who can see in real time what the mechanic is observing through the glasses. This facilitates two-way communication between the expert, who is in front of his computer, and the technician, who is diagnosing the unit on the machine. Through this technology we can offer our customers much more efficient repairs and our technicians much more direct advice from the central office.

Juan Pablo Almagro

Product specialist and trainer

At Mapfre Global Risks we carry out risk inspections without geographical barriers, bringing places as far away as a metallurgical plant in Malaysia, a fertilizer plant in the Atacama Desert or a refinery in Mexico or the United States closer to the MAPFRE building where the engineer carries out his activity. . This is made possible by a recent alliance with Wideum, a technology company that develops solutions based on assisted and augmented reality in more than 40 countries.

Eduardo García Mozos

Director of the Engineering Area of ​​MAPFRE Global Risks