Automotive

Efficient work processes and remote assistance

Streamline your operations and empower your technicians with remote expert guidance, reducing costs and increasing repair efficiency.

Try our remote assistance software and the smart glasses:

Digital Transformation for Automotive Industry Leaders

Wideum’s assisted reality solutions help all players in the automotive industry to improve their workforce’s efficiency with remote assistance and easy-to-follow procedures.

Uninterrupted production

When production stops due to machine failure, on-site technicians need immediate support to resume production. To mitigate unexpected failures and resume production, you can support them with immediate remote expert assistance.

Training

Field technicians do not always have the latest knowledge for machine installation, inspection and maintenance procedures. Remote collaboration tools allow them to learn and be guided by a remote expert, with documents, video or text messages.

Operational costs

Wideum’s solutions enable offsite supervisors to remotely view the plant or car workshop, which eliminates the need for costly travel and unproductive time. Complex car repairs or maintenance are made more efficient by live video conferencing and workflow procedures.

Solve complex car breakdowns

When a specialist was needed from headquarters to assist with complex vehicle breakdowns, SEAT’s dealership workshops struggled to resolve the issues. The main challenge was diagnosing and fixing these vehicle problems remotely and efficiently. Previously, it took a long time to resolve a case, with technicians often taking one to two months to arrive on-site.

How we helped KUKA compete against local suppliers

Kuka has hundreds of robotics machines throughout Spain. When failures or damage happens, their service and maintenance personnel are required to travel to the sites in order to fix them. So that they enjoy a high level of customer satisfaction and remain competitive in the countries where they operate, Kuka must always provide their customers with very efficient technical service.

How we helped Trèves with training and process improvement

Trèves has factories around the world and employs over 4,000 people. It needed to be able to connect immediately to its factories to resolve any corrective or predictive maintenance issues. However, the distance made it impossible to solve problems immediately, as they had to wait for the manager to arrive to solve the problem.

How can we help?

The best support to your customers is to provide them with a field service that is empowered to solve their equipment issues and maintenance

Remote video support software with AI and AR to connect on-site technicians with support departments, running on PCs, mobiles, tablets and smart glasses.

Learn More – Remote Eye

Step-by-step guidance software with AI and AR for error prevention ensures full traceability during any inspection, setup or maintenance task.

Learn More – Process Eye

Voice-guided picking on smart glasses: the pick list in your line of sight, both hands free and every line confirmed by voice or by scanning, integrated with your WMS / ERP.

Learn More – Picking Eye

A professional chat platform between your workshops, dealers and plants: a ticket with photos and video reaches the brand's technical department, so no repair waits on an unanswered phone call.

Learn More – Remote Helpdesk

Your expert takes control of the diagnostics laptop or the line HMI: reprogramming, parameter changes and error logs handled from the technical department, with the car still on the lift.

Learn More – Remote Desktop

Answers from your own repair manuals, technical bulletins and past work orders: the technician asks in plain language and gets the procedure and the exact figure without leaving the bay.

Learn More – AI Technical Assistant

IN THEIR OWN WORDS

What our customers say

“The smart glasses with Remote Eye software allow connection with an expert, who can see in real time what the mechanic is observing through the glasses. This facilitates two-way communication between the expert, who is in front of his computer, and the technician, who is diagnosing the unit on the machine. Through this technology we can offer our customers much more efficient repairs and our technicians much more direct advice from the central office.”

Juan Pablo Almagro

Product specialist and trainer