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  • English
  • Product

    • Software

      • Remote Eye

        Get immediate live video remote assistance

      • Twin Eye

        Glass to glass remote support to excel productivity

      • Process Eye

        The step-by-step workflow for quality assurance

    • Hardware

      • Smart Glasses

        The best Smart glasses at your very own service

      • Rugged Mobiles

        Intrinsically safe and certified devices at your very own service

    • Solutions

      • Remote Expertise

        Intrinsically safe operational efficiency and cost reduction

  • Industries

    • col

      • Equipment Manufacturers

        Enhance your customer service with remote support

      • Automotive

        Efficient work processes and remote assistance

    • col

      • Mining, Oil & Gas

        Remote customer support for asset-heavy environments

      • Field Services

        Take your smart Field Services to another level

    • col

      • Audit and Inspection

        Accurate audits, remote or on-site

  • About

    • Company

      Video remote support & traceable workflows solutions

    • Partners

      Wideum Partners Network

    • Careers

      Join the team!

    • News

      Wideum latest news

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Cookie Policy

This Cookie Policy was last updated on August 16, 2022 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland

1. Introduction

Our website, https://wideum.com (hereinafter: "the website") uses cookies and other related technologies (for convenience all technologies are referred to as "cookies"). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.

2. What are cookies?

A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.

3. What are scripts?

A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.

4. What is a web beacon?

A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.

5. Cookies

5.1 Technical or functional cookies

Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.

5.2 Statistics cookies

We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.

5.3 Marketing/Tracking cookies

Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.

6. Placed cookies

Tawk

Functional

Usage

We use Tawk for chat support. Read more

Sharing data

For more information, please read the Tawk Privacy Statement.

Functional

Name
twk_*
Expiration
session
Function

Purpose pending investigation

Name
__tawkuuid
Expiration
Function
Name
TawkConnectionTime
Expiration
Function

Elementor

Statistics (anonymous)

Usage

We use Elementor for content creation. Read more

Sharing data

This data is not shared with third parties.

Statistics (anonymous)

Name
elementor
Expiration
persistent
Function
Store performed actions on the website

Leadfeeder

Marketing/Tracking

Usage

We use Leadfeeder for advertising. Read more

Sharing data

For more information, please read the Leadfeeder Privacy Statement.

Marketing/Tracking

Name
_lfa_*
Expiration
2 years
Function
Store and track audience reach

Complianz

Functional

Usage

We use Complianz for cookie consent management. Read more

Sharing data

This data is not shared with third parties. For more information, please read the Complianz Privacy Statement.

Functional

Name
cmplz_policy_id
Expiration
365 days
Function
Store accepted cookie policy ID
Name
cmplz_choice
Expiration
365 days
Function
Store if a message has been dismissed
Name
cmplz_functional
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_statistics-anonymous
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_preferences
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_statistics
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_marketing
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_consent_status
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_user_data
Expiration
365 days
Function
Read to determine which cookie banner to show
Name
cmplz_banner-status
Expiration
365 days
Function
Store if the cookie banner has been dismissed
Name
cmplz_consented_services
Expiration
365 days
Function
Store cookie consent preferences

Matomo

Statistics (anonymous), Functional

Usage

We use Matomo for website statistics. Read more

Sharing data

This data is not shared with third parties.

Statistics (anonymous)

Name
_pk_ref*
Expiration
6 months
Function
Store referrer ID's
Name
_pk_id*
Expiration
13 months
Function
Store a unique user ID
Name
_pk_ses*
Expiration
session
Function
Store a unique session ID
Name
_pk_id*
Expiration
13 months
Function
Store a unique user ID
Name
_pk_ses*
Expiration
session
Function
Store a unique session ID

Functional

Name
MATOMO_SESSID
Expiration
session
Function
Provide fraud prevention

GDPR Cookie Consent

Functional

Usage

We use GDPR Cookie Consent for cookie consent management. Read more

Sharing data

This data is not shared with third parties.

Functional

Name
viewed_cookie_policy
Expiration
persistent
Function
Store if a message has been shown

Google Adsense

Marketing/Tracking

Usage

We use Google Adsense for showing advertisements. Read more

Sharing data

For more information, please read the Google Adsense Privacy Statement.

Marketing/Tracking

Name
_gcl_au
Expiration
persistent
Function
Store and track conversions
Name
google_adsense_settings
Expiration
persistent
Function
Provide ad delivery or retargeting

Stripe

Functional

Usage

We use Stripe for payment processing. Read more

Sharing data

For more information, please read the Stripe Privacy Statement.

Functional

Name
__stripe_mid
Expiration
1 year
Function
Provide fraud prevention

Google Analytics

Statistics, Functional

Usage

We use Google Analytics for website statistics. Read more

Sharing data

For more information, please read the Google Analytics Privacy Statement.

Statistics

Name
_ga
Expiration
2 years
Function
Store and count pageviews
Name
_ga_*
Expiration
1 year
Function
Store and count pageviews
Name
_gid
Expiration
1 day
Function
Store and count pageviews
Name
_gat_gtag_UA_*
Expiration
1 minute
Function
Store a unique user ID

Functional

Name
_gat_UA-*
Expiration
session
Function
Provide technical monitoring

WPML

Functional

Usage

We use WPML for locale management. Read more

Sharing data

This data is not shared with third parties.

Functional

Name
wp-wpml_current_language
Expiration
1 day
Function
Store language settings

YouTube

Marketing/Tracking, Functional

Usage

We use YouTube for video display. Read more

Sharing data

For more information, please read the YouTube Privacy Statement.

Marketing/Tracking

Name
GPS
Expiration
session
Function
Store location data
Name
YSC
Expiration
session
Function
Store and track interaction
Name
PREF
Expiration
8 months
Function
Store user preferences

Functional

Name
VISITOR_INFO1_LIVE
Expiration
6 months
Function
Provide bandwidth estimations

Popup Maker

Purpose pending investigation

Usage

We use Popup Maker for popup creation. Read more

Sharing data

This data is not shared with third parties.

Purpose pending investigation

Name
pum-*
Expiration
Function

Miscellaneous

Purpose pending investigation

Usage

Sharing data

Sharing of data is pending investigation

Purpose pending investigation

Name
continueReview
Expiration
Function
Name
ate_widget_fetch_time
Expiration
Function
Name
WP_DATA_USER_2
Expiration
Function
Name
_lfa
Expiration
Function
Name
WP_DATA_USER_4
Expiration
Function
Name
WP_DATA_USER_7
Expiration
Function
Name
ate_widget_url
Expiration
Function
Name
cookielawinfo-checkbox-*
Expiration
Function
Name
e_event-tracker
Expiration
Function
Name
e_kit-elements-defaults
Expiration
Function
Name
WP_PREFERENCES_USER_*
Expiration
Function
Name
_gali
Expiration
Function

7. Consent

When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on "Save preferences", you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.

7.1 Manage your consent settings

You have loaded the Cookie Policy without javascript support. On AMP, you can use the manage consent button on the bottom of the page.

8. Your rights with respect to personal data

You have the following rights with respect to your personal data:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Data Protection Authority).

9. Enabling/disabling and deleting cookies

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.

Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our websites again.

10. Contact details

For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:

Wideum Solutions
Carrer d'Estruc 9, 08003 (Barcelona)
Spain
Website: https://wideum.com
Email: moc.muediw@ofni

This Cookie Policy was synchronized with cookiedatabase.org on January 31, 2023

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Headquarters EU: Carrer d’Estruc, 9, 08002 Barcelona, Spain.
Telephone: +34 936 07 29 64

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Manage Cookie Consent
We use cookies to optimize our website and our service.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
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