Pricing

Get ready to empower your workforce with our remote assistance solutions. Try Wideum for free for 15 days with the subscription plan that suits your needs.

Enjoy the easiness of Remote eye
on Mobiles and Smart Glasses

Glass to glass remote support
to excel productivity

Ensure full efficiency and digitize enterprise procedures, work instructions and inspections

For Mobile Phones

2 €|$

user/month
Minimum users: 50

  • Application in multiple languages: English, German, Spanish, French, Italian, Chinese, Japanese, Korean.

  • 100% Secure: ISO-27001 certified and GDPR compliant.
     
  • Text chat with instantly multi-language translator (53 languages).

  • Low Bandwidth Mode. 

  • Automatic and manual video quality adjustment. 

  • Invite new users via QR code, SMS, email and link. 

  • AR pointer. 

  • Freeze mode live drawing collaboration: All users can add drawing and annotations in real-time on screenshots and HD photos taken from the field. 

  • Screensharing: The field technician can see the remote expert’s screen. 

  • GPS and Maps location. 

  • QR, barcode and AI counter Reader. 

  • Expert webcam sharing. 

  • Remote control of mobile device’s flashlight/torch. 

  • Remote control of mobile device’s zoom. 

  • Download app easily generating QR code for a single session.

For Smart Glasses

30 €|$

user/month
Minimum users: 2

Includes the same features as Remote eye for Mobile phones plus the following:

  • Unlimited sessions: call as many times and as many minutes as you like. 

  • Unlimited cloud storage: record all you want. Everything is traceable and downloadable.

  • Unlimited multi-call users: collaborate with several experts simultaneously.

  • Permanent and Temporary contacts (named and floating users).

  • Free guesting multi-call: you can easily invite up to 25 temporary experts to oversee the operation and provide support. No credentials are needed, just share a link.

  • Fast freeze pointer over the field technician view.

  • Application in multiple languages: English, German, Spanish, French, Italian, Chinese, Japanese, Korean.

     

  • 100% Secure: ISO-27001 certified and GDPR compliant.

  • Text chat with instantly multi-language translator (53 languages).

     

  • Low Bandwidth Mode.

     

  • Automatic and manual video quality adjustment.

     

  • Invite new users via QR code, SMS, email and link.
     
  • AR pointer.

     

  • Freeze mode live drawing collaboration: All users can add drawing and annotations in real-time on screenshots and HD photos taken from the field.

     

  • Screensharing: The field technician can see the remote expert’s screen.

     

  • GPS and Maps location.

     

  • QR, barcode and AI counter Reader.

     

  • Expert webcam sharing.

     

  • Remote control of mobile device’s flashlight/torch.

     

  • Remote control of mobile device’s zoom.

     

  • Download app easily generating QR code for a single session

For Smart Glasses

20 €|$

user/month
Minimum users: 2

For Mobile Phones

10 €|$

user/month
Minimum users: 10

  • Application in multiple languages: English, German, Spanish, French, Italian, Chinese, Japanese, Korean. 
  • 100% Secure: ISO-27001 certified and GDPR compliant. 
  • Graphical workflow editor 
  • GPS and Maps location. 
  • QR, barcode and AI counter Reader. 
  • Download workflows easily via QR code.

For Smart Glasses

30 €|$

user/month
Minimum users: 2

Includes the same features as Process eye for Mobile phones plus the following:

  • Unlimited workflows and sessions: as many times and as many tasks as you need. 
  • Unlimited cloud storage: record all the sessions. Everything is traceable and downloadable.
  • Unlimited task workflows created: collaborate with several experts simultaneously.
  • Fast set-up: easily create workflows, no programming skills needed.
  • Offline workflow execution: ensure tasks compliance in low connectivity places.
  • AI powered: Virtual supervisor trough Image recognition and Machine Learning available.
  • Application in multiple languages: English, German, Spanish, French, Italian, Chinese, Japanese, Korean.
  • 100% Secure: ISO-27001 certified and GDPR compliant.
  • Graphical workflow editor
  • GPS and Maps location.
  • QR, barcode and AI counter Reader.
  • Download workflows easily via QR code.

Enjoy the easiness of Remote eye
on Mobiles and Smart Glasses

For Mobile Phones

2 €|$

user/month
Minimum users: 50

  • Application in multiple languages: English, German, Spanish, French, Italian, Chinese, Japanese, Korean.

  • 100% Secure: ISO-27001 certified and GDPR compliant.
     
  • Text chat with instantly multi-language translator (53 languages).

  • Low Bandwidth Mode. 

  • Automatic and manual video quality adjustment. 

  • Invite new users via QR code, SMS, email and link. 

  • AR pointer. 

  • Freeze mode live drawing collaboration: All users can add drawing and annotations in real-time on screenshots and HD photos taken from the field. 

  • Screensharing: The field technician can see the remote expert’s screen. 

  • GPS and Maps location. 

  • QR, barcode and AI counter Reader. 

  • Expert webcam sharing. 

  • Remote control of mobile device’s flashlight/torch. 

  • Remote control of mobile device’s zoom. 

  • Download app easily generating QR code for a single session.

For Smart Glasses

30 €|$

user/month
Minimum users: 2

Includes the same features as Remote eye for Mobile phones plus the following:

  • Unlimited sessions: call as many times and as many minutes as you like. 

  • Unlimited cloud storage: record all you want. Everything is traceable and downloadable.

  • Unlimited multi-call users: collaborate with several experts simultaneously.

  • Permanent and Temporary contacts (named and floating users).

  • Free guesting multi-call: you can easily invite up to 25 temporary experts to oversee the operation and provide support. No credentials are needed, just share a link.

  • Fast freeze pointer over the field technician view.

  • Application in multiple languages: English, German, Spanish, French, Italian, Chinese, Japanese, Korean.

     

  • 100% Secure: ISO-27001 certified and GDPR compliant.

  • Text chat with instantly multi-language translator (53 languages).

     

  • Low Bandwidth Mode.

     

  • Automatic and manual video quality adjustment.

     

  • Invite new users via QR code, SMS, email and link.
     
  • AR pointer.

     

  • Freeze mode live drawing collaboration: All users can add drawing and annotations in real-time on screenshots and HD photos taken from the field.

     

  • Screensharing: The field technician can see the remote expert’s screen.

     

  • GPS and Maps location.

     

  • QR, barcode and AI counter Reader.

     

  • Expert webcam sharing.

     

  • Remote control of mobile device’s flashlight/torch.

     

  • Remote control of mobile device’s zoom.

     

  • Download app easily generating QR code for a single session
Glass to glass remote support
to excel productivity

For Smart Glasses

20 €|$

user/month
Minimum users: 2

  • Application in multiple languages: English, German, Spanish, French, Italian, Chinese, Japanese, Korean.

  • 100% Secure: ISO-27001 certified and GDPR compliant.
     
  • Text chat with instantly multi-language translator (53 languages).

  • Low Bandwidth Mode. 

  • Automatic and manual video quality adjustment. 

  • Invite new users via QR code, SMS, email and link. 

  • AR pointer. 

  • Freeze mode live drawing collaboration: All users can add drawing and annotations in real-time on screenshots and HD photos taken from the field. 

  • Screensharing: The field technician can see the remote expert’s screen. 

  • GPS and Maps location. 

  • QR, barcode and AI counter Reader. 

  • Expert webcam sharing. 

  • Remote control of mobile device’s flashlight/torch. 

  • Remote control of mobile device’s zoom. 

  • Download app easily generating QR code for a single session.

Ensure full efficiency and digitize enterprise procedures, work instructions and inspections

For Mobile Phones

10 €|$

user/month
Minimum users: 10

  • Application in multiple languages: English, German, Spanish, French, Italian, Chinese, Japanese, Korean. 
  • 100% Secure: ISO-27001 certified and GDPR compliant. 
  • Graphical workflow editor 
  • GPS and Maps location. 
  • QR, barcode and AI counter Reader. 
  • Download workflows easily via QR code.

For Smart Glasses

30 €|$

user/month
Minimum users: 2

Includes the same features as Process eye for Mobile phones plus the following:

  • Unlimited workflows and sessions: as many times and as many tasks as you need. 
  • Unlimited cloud storage: record all the sessions. Everything is traceable and downloadable.
  • Unlimited task workflows created: collaborate with several experts simultaneously.
  • Fast set-up: easily create workflows, no programming skills needed.
  • Offline workflow execution: ensure tasks compliance in low connectivity places.
  • AI powered: Virtual supervisor trough Image recognition and Machine Learning available.
  • Application in multiple languages: English, German, Spanish, French, Italian, Chinese, Japanese, Korean.
  • 100% Secure: ISO-27001 certified and GDPR compliant.
  • Graphical workflow editor
  • GPS and Maps location.
  • QR, barcode and AI counter Reader.
  • Download workflows easily via QR code.
Discover the perfect combination of
remote assistance and workflow solution 

Wideum Suite

For mobile phones and smart glasses

42 €|$

user/month
Minimum users: 2

* Based on a 2 users license pack, billed annually.  
Further volume discounts are available.
Prices are based on license packs, billed annually. Further volume discounts are available.

Frequently Asked Questions (FAQs)

In Remote eye, it is counted as “a user”:  

– A person who receives assistance from a Remote expert. Also called Field technician or Field operator. May use a mobile phone, tablet and/or smart glasses.

– A person who provides assistance. Also called Remote expert. May use computer, tablet and/or mobile phone.

For example, a license with 10 users could be configured with 3 remote experts accounts and 7 field technicians accounts. These 10 users can be permanent and/or temporary (named and/or floating users).

In Twin eye, any of the connected persons is computed as “a user”. They all use only smart glasses.

In Process eye, it is counted as “a user”:  

– A person who executes the procedure in the field. Also called Field technician or Field operator. May use a mobile phone, tablet and/or smart glasses.

– A person who creates, configures and edits workflows. Also called Designer. May use computer, tablet and/or mobile.

For example, a license with 10 users, could be configured with 1 designer account and 9 field technicians accounts.

Floating user is a temporary user, for one-time or occasional call/s. The user disappears from the list of registered contacts (and is no longer counted as a user for license account purposes) 24 hours after registration. Only during the time (24 h) that a floating user is registered as current contact will be counted as a user for license account purposes.

For both types of users, the call history together with the generated multimedia data (photo, video, notes) is stored in the system, always accessible to remote experts.

– The Field technician has to install an app for Remote eye, Twin eye or Process eye on his/her device (mobile phone, tablet and/or smart glasses). It is as easy as downloading it from Play Store (Android) or App Store (iOS). To install it on your smart glasses, we will help you.  Or if you buy the glasses from us, you will receive them with the app installed.

– Both the Expert in Remote eye and the Designer in Process eye only have to log in to a web application. It is web-based. No installation is required.

Software licenses include training through non-presential means (videoconferencing). It can be provided in English, German, French, Spanish or Chinese. Training is limited to 2 sessions per year. The approximate duration of an online training session is 1 hour.

Additional training and on-site training can also be provided upon request.

Yes, 15 days, free of charge. No commitment or annoying follow-ups.

Yes, you can set up a license with a number of users according to your current needs and adjust it later.

Yes, you can benefit from volume discounts. Request it in the Get Pricing form.

The licenses are annual, upfront payment.

You can contract a first period of 3 months as a pilot test.

In large contracts, monthly fees are also available.

You can pay by bank transfer, credit card, direct debit or PayPal.

The subscription can be cancelled at any time, with a notice of at least 30 days before the end of the contracted period.

The Software will be available at least 99.9% of the time during the contracted period, measured monthly, excluding holidays and weekends and scheduled maintenance.

You can review our full SLA by requesting it in the contact form.

– Standard support is by email ([email protected]), answering within 48 hours, working days.

– Premium support is by email ([email protected]), videocall and phone, answering within 24 hours, 7 days a week.

Premium support is included in licenses for smart glasses and is available as add-on in licenses for mobile phones.

It means that everything you generate and save (photo, video, screenshots, annotations, workflows, reports…) using our software will be stored with no capacity limit. There is also no time limit: your data will be stored on our AWS servers and available to be consulted and downloaded for the entire duration of the license.

Yes, they can be installed in your data center or in your private cloud upon request.

Yes, our software can be integrated with others used by the customer upon request. 

A fast integration with Salesforce is available.

Yes, customization with customer logos and colors is available upon request.

Still have questions?

Please contact us at [email protected]