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Process eye logo

Step-by-step task guidance with AI and AR

Process eye is the easiest way to transform inspection and maintenance manuals into step-by-step task guides executable on mobiles and smart glasses.
Full traceability and compliance control with Artificial Intelligence.
Works with and without an internet connection.
Easily integrated into your existing management systems thanks to our API.
In the cloud or on your own servers.
Guaranteed cybersecurity - ISO27001 certified

Video technical assistance with AI

What does it solve?

Artificial Intelligence ensures the correct execution of tasks

It uses our Artificial Intelligence engine with image recognition to verify the correct execution of the most critical steps of a task.

Gain full traceability of maintenance and inspection activities

Get visual evidence of the correct execution of tasks and save all data and reports in your ERP, CRM, CMMS management systems.

Save by accelerating the autonomy of new technicians and operators

Train your operators to accelerate their training and guide your beginner technicians to ensure their efficiency and full autonomy.

Powerful features

Features that make your tasks effortless. Process Eye functions allow you to create digital instructions and inspections tailored to your particular processes and needs.

Use it on any device

Use Process eye indifferently on mobiles, computers, tablets and smart glasses.

Also works offline

Run Process eye in locations with or without internet.

Automatically monitors performance with Artificial Intelligence

Ensure that critical steps are executed correctly with Machine Learning Image Recognition.

Write without typing: your Voice to Text comments

Take advantage of the speech-to-text transcription function to make comments and annotations that are added to the report.

Recognises text, codes and counters with Artificial Intelligence

Recognises text, reads digital counters, QR codes and barcodes.

Available in the cloud or on your servers

Store all data on our servers or yours.

use of remote devices

How we have helped CEPSA improve their operations in hazardous areas

Remote Expertise is a complete tailor-made solution, designed by Wideum and Cepsa to empower field workers with innovative technology which improves their day-to-day activities, getting them ready for the future.

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How we helped to Improve their Customer Service

The Company needed to install new machines in their manufacturing plants in countries like Russia and Brazil to continue with their food processing operations while the world was entering a massive lockdown during the first Covid-19 outbreak.

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How we helped Ocado on their employee training in service and maintenance

Ocado wanted its staff to be trained to perform service and maintenance tasks in all countries where they operate. Ocado’s commitment is to provide their teams with an excellent selection of tools which are reliable, efficient and easy to use.

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How we helped Hardi with their Virtual Product Demonstrations

In 2020, celebrating this seminar was a challenge due to travel restrictions associated with the COVID-19 pandemic, and Hardi had to look for alternative ways of making the annual event happen.

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How it works?

Connect to cloud-based procedures and have all data synchronized and ready to be followed easily with instructions and images.

Track all tasks and steps by taking pictures and create reports automatically.

Free trial

We implement Process eye in your company

Remote onboarding


From initial registration to product activation and first use, new users go through a personalised demonstration to help them set up and start using Process eye.

Customer Success Program

Customer Success Program

We develop a customised implementation plan to achieve your goals. Every day and in every circumstance, our Customer Success team will ensure that you and your users get the most out of our technology.

software support

Flex Support 24x7

Connect with our Customer Care team to assist you with any questions you may have about our solutions, resolving any issues, handling account activations and general management.


Encrypted data

Encrypted data

We use Transport Layer Security (TLS 1.2) encryption for all transmitted data. Sensible information and other metadata uploaded into our applications is encrypted with AES 256-bit encryption at rest.

Cloud Services

Cloud Services

Our servers hosted on AWS, as they are an AICPA SOC 1, SOC 2 type 2 and SOC 3 approved service providers and are ISO 27001, 27017 and 27018 certified. Different options are available to install apps on-premises.



In addition to AWS security, antivirus and system firewall, we also use Trend Micro Cloud One - Workload Security (DSaas) as Wideum's Intrusion Detection and Prevention System (IDS / IPS).

software Backups


We perform three backups a day of all your data. Each of them is saved on different servers from different providers, for optimal data safety.

ISO 27001 certified

ISO 27001 certified

Wideum is ISO 27001 certified. Our information security is achieved by implementing an appropriate set of controls, such as policies, practices, procedures, organizational structures and software functions.

"Wideum is our technology partner, thanks to their excellent product innovation and most importantly, their flexibility to adapt the solution to our requirements, fast responsiveness and continuous support.”

Javier Arce

Strategic Alliances and Innovation

"We believe in a bright future for remote service technology, especially for companies like Cepsa for which safety is the cornerstone of their operations, and for which, until very recently, there was no technology in the market that would allow to perform this kind of activities at our industrial facilities. Thanks to Remote Expertise now it is possible".

Javier Arce

Strategic Alliances and Innovation

"We see a bright future in our business partnership with Wideum due to their continuous product improvements and quick response capabilities."

Adrian Cheong

Technical product manager

Subsidized by CDTI