Mining, Oil & Gas

Precise assistance to mining and petrochemical installations

Reduce downtime of expensive equipment at mining or oil & gas plants by following the correct steps for preventive maintenance, thereby obtaining the best results for your industry.

Digital Transformation in Mining, Oil & Gas

Reduce people’s physical exposure to risks, avoid unproductive time and travel costs, gain valuable information to accelerate decision-making and increase efficiency.

Reduce downtime due to failures

When production stops due to machine failure, on-site technicians need immediate support to resume their work. Your experts can provide assistance remotely to identify the exact issue and offer guidance to solve it.



Prevention of risks

Staff have to deal with dangerous situations that require immediate assistance. Your experts can provide remote assistance to identify the exact problem and offer precise guidance to resolve it, while on-site staff maintain full situational awareness.

Legal compliance

Engineers must inspect the quality of work performed by all subcontractors through local technicians who can capture photos and videos. They can also troubleshoot work and perform live inspections remotely, eliminating the need for costly travel or unproductive time.

How we have helped CEPSA improve their operations in hazardous areas

Remote Expertise is a complete tailor-made solution, designed by Wideum and Cepsa to empower field workers with innovative technology which improves their day-to-day activities, getting them ready for the future.

Get Case study

How can we help?

The best support to your customers is to provide them with field service that is empowered to solve their equipment repair and maintenance issues

Remote video support software with AI and AR to connect on-site technicians with support departments, running on PCs, mobiles, tablets and smart glasses.

Learn More

A remote video assistance software used in smart glasses that allows both the technician and the expert to communicate hands-free to perfectly solve any incident.

Learn More

Step-by-step guidance software with AI and AR for error prevention ensures full traceability during any inspection, assembly or maintenance task.

Learn More