Mining, Oil & Gas

Precise assistance to mining and petrochemical installations

Reduce downtime of expensive equipment at mining or oil & gas plants by following the correct steps for preventive maintenance, thereby obtaining the best results for your industry.

Try our remote assistance software and the smart glasses:

Digital Transformation in Mining, Oil & Gas

Reduce people’s physical exposure to risks, avoid unproductive time and travel costs, gain valuable information to accelerate decision-making and increase efficiency.

Reduce downtime due to failures

When production stops due to machine failure, on-site technicians need immediate support to resume their work. Your experts can provide assistance remotely to identify the exact issue and offer guidance to solve it.  

Prevention of risks

Staff have to deal with dangerous situations that require immediate assistance. Your experts can provide remote visual assistance to identify the exact problem and offer precise guidance to resolve it, while on-site staff maintain full situational awareness.

Legal compliance

Engineers must inspect the quality of work performed by all subcontractors through local technicians who can capture photos and videos. They can also troubleshoot work and perform live inspections remotely, eliminating the need for costly travel or unproductive time.

RealWear Navigator® Z1

Control: voice commands
Screen: optical display
Camera: 48 MP + AF
Flashlight: yes (LED)
Audio: mic + speaker + earphones
Weight: 383 g
IP: IP66 + ATEX Zone 1

Read more – Realwear

Solving operational downtime caused by delayed access to restricted sites

Accessing highly restricted environments, such as mines or quarantine labs, creates significant operational bottlenecks. Urgent repairs are frequently delayed because external experts must undergo weeks of mandatory training. Instead of spending weeks preparing for a single site visit, an on-site technician can simply wear the glasses and carry out repairs under the real-time guidance of a remote expert.

How we have helped MOEVE (CEPSA) improve their operations in hazardous areas

Remote Expertise is a complete tailor-made solution, designed by Wideum and Moeve to empower field workers with innovative technology which improves their day-to-day activities, getting them ready for the future.

How can we help?

The best support to your customers is to provide them with field service that is empowered to solve their equipment repair and maintenance issues

Remote video support software with AI and AR to connect on-site technicians with support departments, running on PCs, mobiles, tablets and smart glasses.

Learn More – Remote Eye

Step-by-step guidance software with AI and AR for error prevention ensures full traceability during any inspection, assembly or maintenance task.

Learn More – Process Eye

Voice-guided picking on smart glasses: the pick list in your line of sight, both hands free and every line confirmed by voice or by scanning, integrated with your WMS / ERP.

Learn More – Picking Eye

A professional chat platform for your operations: crews at the pit, the rig or the pipeline open a ticket with photos and video and reach the right specialist without waiting for a phone call.

Learn More – Remote Helpdesk

Your expert takes control of the control-room PC or the laptop connected to the PLC: configuration, parameters and diagnostics without a trip to a remote site.

Learn More – Remote Desktop

Computer vision on the glasses verifies the critical steps: valve positions, blind flanges, PPE and lock-out tags detected and recorded automatically as evidence of the procedure.

Learn More – Object Detection

IN THEIR OWN WORDS

What our customers say

“Thanks to this solution, we provide our professionals with an alternative that manages to reduce the overall time spent on maintenance activities in plants and production inspections by 20%. As highlighted by the oil company, the implementation of this system also allows for ‘cost and time reduction,’ and increases the safety of personnel by minimizing physical access to any potentially dangerous installation.”

Javier Arce

Green Hydrogen Projects Contracts and Supplies Manager