
A machine or piece of equipment stops and you need to get the unit back up and running quickly. For every unproductive minute, you lose money and put your business at risk.
Your technical experts need to travel long distances to repair or do maintenance work for your equipment. This costs money and time, while also causing employee tiredness, which are all a drain to your bottom line.
It is harder every day to hire skilful talent and very costly to bring them up to speed. You need to get more value from your existing staff and deploy their expertise globally.
Functions that get your tasks done effortlessly. Remote eye helps you to share information during a call, as well as, recording and saving it for later revision with remote and third-party experts.
Remote eye is a software solution based on smart glasses, smartphones, tablets and PCs to share information between on-site operators and support departments. It effectively assists users executing difficult tasks and operation maintenance, having real-time data at hand, while keeping a close look at the remote situation.
Free trialConnect to an expert with live video remote assistance to help you fix any problem. Hands-free, cloud-based, screen sharing and quality solutions that can help you communicate efficiently and solve any issue.
Encrypted data
We use Transport Layer Security (TLS 1.2) encryption for all transmitted data. Sensible information and other metadata uploaded into our applications is encrypted with AES 256-bit encryption at rest.
Cloud Services
Our servers hosted on AWS, as they are an AICPA SOC 1, SOC 2 type 2 and SOC 3 approved service providers and are ISO 27001, 27017 and 27018 certified. Different options are available to install apps on-premises.
Firewall
In addition to AWS security, antivirus and system firewall, we also use Trend Micro Cloud One - Workload Security (DSaas) as Wideum's Intrusion Detection and Prevention System (IDS / IPS).
Backups
We perform three backups a day of all your data. Each of them is saved on different servers from different providers, for optimal data safety.
ISO 27001 certified
Wideum is ISO 27001 certified. Our information security is achieved by implementing an appropriate set of controls, such as policies, practices, procedures, organizational structures and software functions.