Remote video assistance with AI

Remote eye is the leading software for technical collaboration in video for desktop, mobile and smart glasses.
Offer your customers a premium service with your own branding.
Now with simultaneous multilingual voice translator.
Easily integrate with your existing IT systems thanks to our API.
Empower your technicians with Artificial Intelligence and AR.
In the cloud or on your own servers.
Guaranteed cybersecurity - ISO27001 certified.

Start using today the video assistance software, for free:

    NEW FEATURE

    Simultaneous voice Translator & Video assistance

    We eliminate linguistic barriers: Speak in your language, naturally. Your interlocutor will receive an accurate voice translation in the language you select.

    Bidirectional translation with 44 languages available, in Audio and with Subtitles.

    Supports multiple users, just select your original language and output language.

    What does it solve?

    Downtime due to failures

    A piece of equipment breaks down and you need to get the unit back up and running quickly. For every unproductive minute, you lose money and put your business at risk.

    Travel costs

    Your technicians have to travel long distances to repair or service equipment. This costs money and unproductive time, as well as causes employee burnout and an avoidable carbon footprint.

    Shortage of qualified technical staff

    It is increasingly difficult to recruit well-qualified technicians and very costly to bring them up to speed. We need to make more use of existing staff and deploy their expertise globally, immediately, remotely assisting multiple customers and colleagues on the same day.

    Our features

    Features that make your tasks effortless. Remote eye helps you to give instructions and share information during a video call, as well as record and save the entire report in your ERP, CRM, CMMS management systems.

    Multi-device

    Remote eye works with smart phones, smart glasses and tablets

    Live and subtitled voice translations

    Communicate in any language with simultaneous voice and text translation.

    Image recognition with Artificial Intelligence

    Recognises text, reads digital counters, QR codes and barcodes

    Text messaging with speech-to-text and multilingual translation

    Chat with an automatic translator and take advantage of Speech to Text transcription.

    Face Masking

    Hide the faces of the participants

    Point and draw live

    Live signalling, capturing and editing images during video calls in real-time.

    Connect with third-party experts without the need for a license

    Invite your suppliers to join the video call easily without requiring a login or licence.

    How we have helped Comexi improve their after sales support and monetize it

    "With Wideum’s support we can constantly improve and adapt new functionalities that provide a better service for our clients, resulting in an increase of 17% in the after-sales demand."

    Esteve Roura

    Technical Service Director

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    How we helped KUKA compete against local suppliers

    Kuka has hundreds of robotics machines throughout Spain. When failures or damage happens, their service and maintenance personnel are required to travel to the sites in order to fix them. So that they enjoy a high level of customer satisfaction and remain competitive in the countries where they operate, Kuka must always provide their customers with very efficient technical service.

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    How we helped Amazon Improve internal efficiency within the logistics area

    Amazon has more than 1,150 warehouses / distribution centres in the United States. When they have a problem with machinery or equipment within their warehouses, they have to wait for the teams in charge to assist them. This causes internal delays and high costs

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    Keysight case study

    Keysight Technologies wanted to be more efficient in their customer service department. They were searching for a new technology to upgrade their department and they found the solution in Wideum’s Remote eye.

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    How we helped TKE Improve internal Audits

    TK Elevator contacted Wideum through a consultancy in order to evaluate the use of the remote assistance platform so as to improve their internal audit.

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    Discover how Remote eye helped DanBred meet stringent biosecurity requirements

    DanBred, a global biotechnology company based in Denmark, has deployed Remote eye assisted reality for the remote inspection of pig herds. The technology deployment helps DanBred meet stringent biosecurity requirements while reducing the amount of travel conducted by its employees and customers, thus, contributing to lowering carbon emissions.

    Discover how Wideum helped Syngenta in crop surveillance and plague control

    Syngenta video remote assistance
    Syngenta implemented a full solution with Realwear Headsets (or smart glasses) and Remote Eye. When their teams can’t travel to remote lands and sites, they used joint technology in order to train and empower all their local farmers to counter threats in crop protection and maintenance tasks.

    Case Study

    How it works

    Remote eye is a software solution based on smart glasses, smartphones, tablets and PCs to share information between on-site operators and support departments. It effectively assists users executing difficult tasks and operation maintenance, having real-time data at hand, while keeping a close look at the remote situation.

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    We implement Remote eye in your company

    Onboarding

    From initial sign-up to product activation and first use, new users go through a customized demo that helps them to get set up and start using Remote eye.

    Customer Success Program

    We develop a tailored implementation plan to achieve your goals. Every day and in every circumstance, our Customer Success team will ensure that you and your users get the most out of our technology.

    Flex Support 24x7

    Connect with our Customer Care team to assist you with any questions you may have about our solutions, resolving any issues, handling account activations and general management.

    Security

    Encrypted data

    We use Transport Layer Security (TLS 1.2) encryption for all transmitted data. Sensible information and other metadata uploaded into our applications is encrypted with AES 256-bit encryption at rest.

    Cloud Services

    Our servers hosted on AWS, as they are an AICPA SOC 1, SOC 2 type 2 and SOC 3 approved service providers and are ISO 27001, 27017 and 27018 certified. Different options are available to install apps on-premises.

    Firewall

    In addition to AWS security, antivirus and system firewall, we also use Trend Micro Cloud One - Workload Security (DSaas) as Wideum's Intrusion Detection and Prevention System (IDS / IPS).

    Backups

    We perform three backups a day of all your data. Each of them is saved on different servers from different providers, for optimal data safety.

    ISO 27001 certified

    Wideum is ISO 27001 certified. Our information security is achieved by implementing an appropriate set of controls, such as policies, practices, procedures, organizational structures and software functions.

    "Wideum is our technology partner, thanks to their excellent product innovation and most importantly, their flexibility to adapt the solution to our requirements, fast responsiveness and continuous support.”

    Javier Arce

    Strategic Alliances and Innovation

    "We see a bright future in our business partnership with Wideum due to their continuous product improvements and quick response capabilities."

    Adrian Cheong

    Technical product manager

    "We believe in a bright future for remote service technology, especially for companies like Cepsa for which safety is the cornerstone of their operations, and for which, until very recently, there was no technology in the market that would allow to perform this kind of activities at our industrial facilities. Thanks to Remote Expertise now it is possible".

    Javier Arce

    Strategic Alliances and Innovation