Understanding B2B helpdesk software solutions is essential for businesses aiming to enhance their customer support and operational efficiency. Here are 10 frequently asked questions that

We are thrilled to announce the launch of Remote HELPDESK – a game-changing solution designed to take remote assistance to the next level! Companies need

Protecting sensitive data and ensuring secure communications are essential to maintaining customer trust and meeting the strictest security standards. In this context, Wideum has implemented

Downtime poses a significant challenge, particularly for sectors such as oil and gas, automotive, chemicals, and manufacturing. When equipment fails, the repercussions are immediate and severe. Every

Artificial Intelligence (AI) is fundamentally altering the landscape of various industries, driving unprecedented levels of efficiency and innovation. In sectors such as automotive, oil and

At Wideum, we understand that transitioning to remote assistance technology can raise several concerns for businesses. Questions about data security, implementation costs, employee comfort, and

Industries are constantly seeking innovative ways to improve efficiency, reduce costs, and enhance safety, and smart glasses have emerged as one of the most impactful

The emergence of Augmented Connected Worker (ACW) and Augmented Connected Workforce (ACW) technologies is transforming the way businesses operate. As a leading provider of remote

In 2025, remote assistance software has become a critical tool for B2B companies to streamline operations, deliver exceptional support, and foster strong relationships with enterprise clients. The

The oil and gas industry is one of the most critical sectors in the global economy, providing the energy that powers industries, homes, and transportation.

Augmented Reality vs. Virtual Reality: Which is Better for Video Remote Work? In the ever-evolving landscape of remote work, the integration of immersive technologies such

Downtime in manufacturing and industry is a significant issue that can lead to substantial financial losses and operational disruptions. According to a report by Splunk,

A connected worker is a key asset in today’s industrial landscape, leveraging technology to bridge communication gaps between field operations and remote experts. With the

Smart glasses have evolved significantly since their inception, transitioning from experimental technology to practical tools widely used in various industries. The concept began in the

The Power of Visual Technical Assistance Software Visual technical assistance software provides real-time, augmented support to technicians and engineers in the field. By leveraging augmented

Remote inspection helps companies reduce their carbon footprint. Next, we will tell you how this contribution of remote assistance resources at work is developed. What

Talking about technology is synonymous to agility and solution, but when the concepts and their fields of application are not clear, they can generate confusion

The ideal dream of every company is to avoid the dreaded stoppages of its own operations or those of its customers; this can often generate

If you are relatively new to the concept of remote assistance solutions, it is a common misunderstanding to see it as a more expensive version of