Technical assistance services

Increase the value of your technical service

Maximise your services with the best software for mobile and smart glasses, connecting field technicians with knowledge in the cloud and with your remote specialists, improving the productivity and quality of your technical service.

Try our remote assistance software and the smart glasses:

Differentiate with remote after-sales service

Wideum’s assisted reality solutions help field service teams transform into value-added creators

Increasing the value of your after-sales service contracts

Our clients leverage remote support as an additional source of revenue. Ask us how they do it.

Combat the shortage of qualified technical staff

Have your technicians remotely view the machine from the perspective of on-site technicians, eliminating the need for costly and unproductive travel. This allows for a more efficient and cost-effective technical team.

Instructs and guides anyone in need of support in the field.

Provide step-by-step instructions and training in the field to reduce error rates. Take still images and video for inspection and quality. Enable the creation of digital records with preset workflow programming, ensuring every step is completed in the correct sequence.

Remote HELPDESK

Our HELPDESK solution offers companies a professional chat platform designed specifically for business communication, resembling the familiar interface of WhatsApp but tailored for a distraction-free environment. This innovative multi user tool enables teams to collaborate seamlessly, ensuring that conversations remain focused on productivity and problem-solving.

HELPDESK = chat + translator + ticketing + reporting

How we helped Amazon Improve internal efficiency within the logistics area

Amazon has more than 1,150 warehouses / distribution centres in the United States. When they have a problem with machinery or equipment within their warehouses, they have to wait for the teams in charge to assist them. This causes internal delays and high costs

How we helped Astican Reduce costs and technicians’ time

Astican wanted to be more efficient in its customer service department. They were searching for new technology that could help them upgrade their department, and they found the solution in Wideum’s remote assistance technology.

How we helped TKE Improve internal Audits

TK Elevator contacted Wideum through a consultancy in order to evaluate the use of the remote assistance platform so as to improve their internal audit.

How can we help?

The best support for your customers is to provide them with a skilled field service to solve their equipment and maintenance problems.

Remote video support software with AI and AR to connect on-site technicians with support departments, running on PCs, mobiles, tablets and smart glasses.

Learn More – Remote Eye

Step-by-step guidance software with AI and AR for error prevention ensures full traceability during any inspection, assembly or maintenance task.

Learn More – Process Eye

Voice-guided picking on smart glasses: the pick list in your line of sight, both hands free and every line confirmed by voice or by scanning, integrated with your WMS / ERP.

Learn More – Picking Eye

A professional chat platform for the field: technicians open a ticket from the van with photos and video, and your support department answers by chat or escalates to a live video call.

Learn More – Remote Helpdesk

Your expert takes control of the technician's laptop or the equipment's PC on site: settings, software updates and log files solved within the same visit.

Learn More – Remote Desktop

Answers from your own manuals, service reports and past interventions: the technician asks in plain language from the van and gets the procedure for the exact model in front of them.

Learn More – AI Technical Assistant

IN THEIR OWN WORDS

What our customers say

“The smart glasses with Remote Eye software allow connection with an expert, who can see in real time what the mechanic is observing through the glasses. This facilitates two-way communication between the expert, who is in front of his computer, and the technician, who is diagnosing the unit on the machine. Through this technology we can offer our customers much more efficient repairs and our technicians much more direct advice from the central office.”

Juan Pablo Almagro

Product specialist and trainer