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Technical assistance services

Increase the value of your technical service

Maximise your services with the best software for mobile and smart glasses, connecting field technicians with knowledge in the cloud and with your remote specialists, improving the productivity and quality of your technical service.

Software Free trial Smart-glasses Free trial
video technical assistance services

Differentiate with remote after-sales service

Wideum's assisted reality solutions help field service teams transform into value-added creators

immediate remote assistance

Monitors risks in dangerous activities

Field service technicians have to deal with dangerous situations that need immediate support. Your experts can provide assistance remotely in order to identify the exact issue and offer precise guidance to solve it, while on-site staff maintain full situational awareness.


on-site technicians

Combat the shortage of qualified technical staff

Have your technicians remotely view the machine from the perspective of on-site technicians, eliminating the need for costly and unproductive travel. This allows for a more efficient and cost-effective technical team.

video for inspection

Instructs and guides anyone in need of support in the field.

Provide step-by-step instructions and training in the field to reduce error rates. Take still images and video for inspection and quality. Enable the creation of digital records with preset workflow programming, ensuring every step is completed in the correct sequence.

How we helped Amazon Improve internal efficiency within the logistics area

Amazon has more than 1,150 warehouses / distribution centres in the United States. When they have a problem with machinery or equipment within their warehouses, they have to wait for the teams in charge to assist them. This causes internal delays and high costs

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How we helped Astican Reduce costs and technicians’ time

Astican wanted to be more efficient in its customer service department. They were searching for new technology that could help them upgrade their department, and they found the solution in Wideum’s remote assistance technology.

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How we helped TKE Improve internal Audits

TK Elevator contacted Wideum through a consultancy in order to evaluate the use of the remote assistance platform so as to improve their internal audit.

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How can we help?

The best support for your customers is to provide them with a skilled field service to solve their equipment and maintenance problems.

remote eye logo

Remote video support software with AI and AR to connect on-site technicians with support departments, running on PCs, mobiles, tablets and smart glasses.

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twin eye logo

A remote video assistance software used in smart glasses that allows both the technician and the expert to communicate hands-free to perfectly solve any incident.

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Process eye logo

Step-by-step guidance software with AI and AR for error prevention ensures full traceability during any inspection, assembly or maintenance task.

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"The smart glasses with Remote Eye software allow connection with an expert, who can see in real time what the mechanic is observing through the glasses. This facilitates two-way communication between the expert, who is in front of his computer, and the technician, who is diagnosing the unit on the machine. Through this technology we can offer our customers much more efficient repairs and our technicians much more direct advice from the central office."

Juan Pablo Almagro

Product specialist and trainer

Do you want to know more?

Contact us to understand how we can help your business enjoy the power of assisted reality

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