Field Services

Take your smart field services to another level

Maximize your services with the best software for Mobiles and Smart Glasses by helping connect technicians in the field to AI databases and remote specialists, providing them with knowledge and training that improve overall productivity and safety.

Increase speed of knowledge transfer

Wideum’s assisted reality solutions help field service teams transform into added value creators

Team safety

Field service technicians have to deal with dangerous situations that need immediate support. Your experts can provide assistance remotely in order to identify the exact issue and offer precise guidance to solve it, while on-site staff maintain full situational awareness.

Knowledge sharing

Field technicians do not always have the up-to-date knowledge for machine installation, inspection and maintenance procedures. Remote collaboration tools allow them to address their issues with an expert using the documents, video or text messages provided.

Instructions and Training

Provide step-by-step instructions and training in the field to reduce error rates. Take still images and video for inspection and quality. Enable the creation of digital records with preset workflow programming, ensuring every step is completed in the right sequence.

How we helped KUKA compete against local suppliers

Kuka has hundreds of robotics machines throughout Spain. When failures or damage happens, their service and maintenance personnel are required to travel to the sites in order to fix them. So that they enjoy a high level of customer satisfaction and remain competitive in the countries where they operate, Kuka must always provide their customers with very efficient technical service.

Get Case study

How we helped Astican Reduce costs and technicians’ time

Astican wanted to be more efficient in its customer service department. They were searching for new technology that could help them upgrade their department, and they found the solution in Wideum’s remote assistance technology.

Get Case study

How we helped Amazon Improve internal efficiency within the logistics area

Amazon has more than 1,150 warehouses / distribution centres in the United States. When they have a problem with machinery or equipment within their warehouses, they have to wait for the teams in charge to assist them. This causes internal delays and high costs

Get Case study

How we helped TKE Improve internal Audits

TK Elevator contacted Wideum through a consultancy in order to evaluate the use of the remote assistance platform so as to improve their internal audit.

Get Case study

How we helped Hardi with their Virtual Product Demonstrations

In 2020, celebrating this seminar was a challenge due to travel restrictions associated with the COVID-19 pandemic, and Hardi had to look for alternative ways of making the annual event happen.

Get Case study

How can we help?

The best support to your customers is to provide them with field service that is empowered to solve their equipment and maintenance issues

A software solution that works on smart glasses, tablets, smartphones and PCs to share information between on-site operators and support departments. It effectively assists users carrying out difficult tasks and operations maintenance, having real-time data at hand, while keeping a close look at the situation, remotely.

Learn More

A video remote support software to be used on smart glasses that allows both the technician and the expert to communicate hands-free to perfectly solve any incident. All you need are two smart glasses before connecting to an expert on a video remote call to resolve any situation or for mentoring purposes.

Learn More

A step-by-step support software for the prevention of errors and that ensures full efficacy during any inspection, assembly or maintenance task. Your field technicians simply follow the instructions, previously designed on a PC, on their smart glasses, phones or tablets to get things done and increase their productivity.

Learn More