Wideum’s assisted reality solutions help field service teams transform into added value creators
Field service technicians have to deal with dangerous situations that need immediate support. Your experts can provide assistance remotely in order to identify the exact issue and offer precise guidance to solve it, while on-site staff maintain full situational awareness.
Field technicians do not always have the up-to-date knowledge for machine installation, inspection and maintenance procedures. Remote collaboration tools allow them to address their issues with an expert using the documents, video or text messages provided.
Provide step-by-step instructions and training in the field to reduce error rates. Take still images and video for inspection and quality. Enable the creation of digital records with preset workflow programming, ensuring every step is completed in the right sequence.
The best support to your customers is to provide them with field service that is empowered to solve their equipment and maintenance issues
A software solution that works on smart glasses, tablets, smartphones and PCs to share information between on-site operators and support departments. It effectively assists users carrying out difficult tasks and operations maintenance, having real-time data at hand, while keeping a close look at the situation, remotely.Learn More
A video remote support software to be used on smart glasses that allows both the technician and the expert to communicate hands-free to perfectly solve any incident. All you need are two smart glasses before connecting to an expert on a video remote call to resolve any situation or for mentoring purposes.Learn More
A step-by-step support software for the prevention of errors and that ensures full efficacy during any inspection, assembly or maintenance task. Your field technicians simply follow the instructions, previously designed on a PC, on their smart glasses, phones or tablets to get things done and increase their productivity.Learn More