Wideum's assisted reality solutions help field service teams transform into value-added creators
Field service technicians have to deal with dangerous situations that need immediate support. Your experts can provide assistance remotely in order to identify the exact issue and offer precise guidance to solve it, while on-site staff maintain full situational awareness.
Have your technicians remotely view the machine from the perspective of on-site technicians, eliminating the need for costly and unproductive travel. This allows for a more efficient and cost-effective technical team.
Provide step-by-step instructions and training in the field to reduce error rates. Take still images and video for inspection and quality. Enable the creation of digital records with preset workflow programming, ensuring every step is completed in the correct sequence.
The best support for your customers is to provide them with a skilled field service to solve their equipment and maintenance problems.
Remote video support software with AI and AR to connect on-site technicians with support departments, running on PCs, mobiles, tablets and smart glasses.Learn More
A remote video assistance software used in smart glasses that allows both the technician and the expert to communicate hands-free to perfectly solve any incident.Learn More
Step-by-step guidance software with AI and AR for error prevention ensures full traceability during any inspection, assembly or maintenance task.Learn More