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Intrinsically safe operational efficiency and cost reduction

Remote Expertise is a full stack solution made of hardware, software and customized procedures for CEPSA´s field workers. And now your company can also take advantage of its benefits.

The challenge

CEPSA´s challenge was to enable remote visits and technical assistance to their worldwide facilities while complying with Health, Safety and Environment regulations. By means of intrinsically safe devices, CEPSA has been able to reduce people’s physical exposure to potential risks, avoid unproductive time and travel costs, obtain direct savings and firsthand valuable information to speed up the decision-making process and increase their operations’ efficiency.


Remote Expertise is a complete, tailor-made solution, designed by Wideum and CEPSA, that enables field workers with innovative technology in order to improve their daily activities and get them ready for the future.

Now the solution is open and available to everyone who wants to safely enjoy all its benefits with a positive direct impact on your company’s income statement.


Cepsa is a global energy company based in Spain and with presence across five continents. With more than 10,000 professionals, it operates across the entire oil and gas value chain (upstream & downstream), as well as, in chemical business and energy generation, among others. Cepsa is committed to energy as a source of progress; they are working hard to find new ways to utilize it, constantly innovating so as to offer the best service in a more sustainable way.

What is an Intrinsically Safe device?

Intrinsically safe electronics allow for safe operation in hazardous areas by limiting the electrical or thermal energy available for ignition.

ATEX is the name commonly given to the two European Directives for controlling explosive atmospheres – Directive 99/92/EC (also known as ‘ATEX 137’) and Directive 94/9/EC (also known as ‘ATEX 95’).


Our solution is made of three key elements that allow full communication between field technicians and remote support departments to improve efficiency in site inspections with remote support glasses or intrinsically safe mobiles.


Remote Expertise is a customized design of Remote eye.

It takes full advantage of Intrinsically Safe Devices by placing the management of information on the remote expert’s side, freeing up the field technician to concentrate on the task at hand while remaining adaptable to your company’s specific needs.


CEPSA, always using the most advanced and reliable technology today, employs the RealWear smart glasses HMT-1Z1 and a wireless connectivity device, both of which are intrinsically safe, to aid their workers.

Using smart glasses versus a handheld device improves the safety conditions for field workers and increases their mobility during remote visits. Remote Expertise can also be installed on other intrinsically safe devices like smartphones.


Connect to your own cloud-based procedures and have all the data synchronised and ready to be followed with instructions and images.


Remote expertise can be used for multiple applications in hazardous areas to help you maximize your efficiency and profit.

Remote assistance

Equipment set up, technical assistance and on-site training for company staff.

Warehouse & Logistics

Stock management, audits and workflow procedures for supply chain departments.


Connect to your own cloud-based procedures and have all the data synchronised and ready to be followed with instructions and images.

Insurance claims

Perform remote assessments for Insurance and Claims Departments and invite the insurance company's experts to perform visits virtually.

Text messaging app

Equipment commissioning

Evaluate engineering projects and equipment (i.e.: pumps) during estimation / capex phase. Provide remote commissioning of projects and equipment, while also following up continuously.

Health & Safety

Provide risk inspections, site safety and emergency drill surveillance, as well as, safety and security audits.





Improve operation’s efficiency







"Wideum is our technology partner, thanks to their excellent product innovation and most importantly, their flexibility to adapt the solution to our requirements, fast responsiveness and continuous support.”

Javier Arce

Strategic Alliances and Innovation

"We see a bright future in our business partnership with Wideum due to their continuous product improvements and quick response capabilities."

Adrian Cheong

Technical product manager

"We believe in a bright future for remote service technology, especially for companies like Cepsa for which safety is the cornerstone of their operations, and for which, until very recently, there was no technology in the market that would allow to perform this kind of activities at our industrial facilities. Thanks to Remote Expertise now it is possible".

Javier Arce

Strategic Alliances and Innovation