Get your video assistance software, Remote eye, now with simultaneous multilingual VOICE TRANSLATOR.

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Glass to glass remote support

Twin Eye is a remote video assistance system that allows you to freely use your hands for any task, while exchanging the view of the problem, imitating what the expert shows you. Use it for training sessions or to resolve incidents.

Communicate between smart glasses

Your challenges

Train your employees and customers remotely

During the remote live video call, both the expert and the technician can see the same real-time images, which also helps your company provide on-the-job mentoring.

reduce travel cost

Travel costs

Your technicians have to travel long distances to repair or service equipment. This costs money and unproductive time, as well as causes employee burnout and an avoidable carbon footprint.

Downtime due to failures

A machine or piece of equipment stops and you need to get the unit back up and running quickly. For every minute that it is unproductive, you are losing money and putting your business at risk.

Powerful features

Twin Eye offers you advanced features for efficient troubleshooting and remote tutoring support. During the live remote video call, both the expert and the technician can see the same images in real time from the other person's point of view, which is very useful for training or live demonstrations.

From glasses to glasses

Communicate between smart glasses.


Share each participant's field of vision.

Hands completely free

Free your hands. Everyone can enjoy freedom of movement while on a call.

Transparent display mode

Use this smart feature on Epson Moverio.


Bring things closer to your range of vision, both your own and those of your remote partner.

How it works?

You only need two smart glasses to set up a remote video call to resolve any situation or to mentor.
Keep both hands free at all times.

Free trial

We implement Twin eye in your company

Remote onboarding


From initial registration to product activation and first use, new users go through a personalised demonstration to help them set up and start using Twin eye.

Customer Success Program

Customer Success Program

We develop a tailored implementation plan to achieve your goals. Every day and in every circumstance, our Customer Success team will ensure that you and your users get the most out of our technology.

software support

Flex Support 24x7

Connect with our Customer Care team to assist you with any questions you may have about our solutions, resolving any issues, handling account activations and general management.

High Security

Encrypted data

Encrypted data

We use Transport Layer Security (TLS 1.2) encryption for all transmitted data. Sensible information and other metadata uploaded into our applications is encrypted with AES 256-bit encryption at rest.

Cloud Services

Cloud Services

Our servers hosted on AWS, as they are an AICPA SOC 1, SOC 2 type 2 and SOC 3 approved service providers and are ISO 27001, 27017 and 27018 certified. Different options are available to install apps on-premises.



In addition to AWS security, antivirus and system firewall, we also use Trend Micro Cloud One - Workload Security (DSaas) as Wideum's Intrusion Detection and Prevention System (IDS / IPS).

software Backups


We perform three backups a day of all your data. Each of them is saved on different servers from different providers, for optimal data safety.

ISO 27001 certified

ISO 27001 certified

Wideum is ISO 27001 certified. Our information security is achieved by implementing an appropriate set of controls, such as policies, practices, procedures, organizational structures and software functions.

"Wideum is our technology partner, thanks to their excellent product innovation and most importantly, their flexibility to adapt the solution to our requirements, fast responsiveness and continuous support.”

Javier Arce

Strategic Alliances and Innovation