Glass to glass remote support

Twin Eye is a remote video assistance system that allows you to freely use your hands for any task, while exchanging the view of the problem, imitating what the expert shows you. Use it for training sessions or to resolve incidents.

Twin Eye Free trial Smart-glasses Free trial

Your challenges

Train your employees and customers remotely

During the remote live video call, both the expert and the technician can see the same real-time images, which also helps your company provide on-the-job mentoring.

Travel costs

Your technicians have to travel long distances to repair or service equipment. This costs money and unproductive time, as well as causes employee burnout and an avoidable carbon footprint.

Downtime due to failures

A machine or piece of equipment stops and you need to get the unit back up and running quickly. For every minute that it is unproductive, you are losing money and putting your business at risk.

Powerful features

Twin Eye offers you advanced features for efficient troubleshooting and remote tutoring support. During the live remote video call, both the expert and the technician can see the same images in real time from the other person's point of view, which is very useful for training or live demonstrations.

From glasses to glasses

Communicate between smart glasses.

I-see-what-you-see

Share each participant's field of vision.

Hands completely free

Free your hands. Everyone can enjoy freedom of movement while on a call.

Transparent display mode

Use this smart feature on Epson Moverio.

Zoom

Bring things closer to your range of vision, both your own and those of your remote partner.

We implement Twin eye in your company

Onboarding

From initial registration to product activation and first use, new users go through a personalised demonstration to help them set up and start using Twin eye.

Customer Success Program

We develop a tailored implementation plan to achieve your goals. Every day and in every circumstance, our Customer Success team will ensure that you and your users get the most out of our technology.

Flex Support 24x7

Connect with our Customer Care team to assist you with any questions you may have about our solutions, resolving any issues, handling account activations and general management.

Free trial

High Security

Encrypted data

We use Transport Layer Security (TLS 1.2) encryption for all transmitted data. Sensible information and other metadata uploaded into our applications is encrypted with AES 256-bit encryption at rest.

Cloud Services

Our servers hosted on AWS, as they are an AICPA SOC 1, SOC 2 type 2 and SOC 3 approved service providers and are ISO 27001, 27017 and 27018 certified. Different options are available to install apps on-premises.

Firewall

In addition to AWS security, antivirus and system firewall, we also use Trend Micro Cloud One - Workload Security (DSaas) as Wideum's Intrusion Detection and Prevention System (IDS / IPS).

Backups

We perform three backups a day of all your data. Each of them is saved on different servers from different providers, for optimal data safety.

ISO 27001 certified

Wideum is ISO 27001 certified. Our information security is achieved by implementing an appropriate set of controls, such as policies, practices, procedures, organizational structures and software functions.

"Wideum is our technology partner, thanks to their excellent product innovation and most importantly, their flexibility to adapt the solution to our requirements, fast responsiveness and continuous support.”

Javier Arce

Strategic Alliances and Innovation