During the remote live video call, both the expert and the technician can see the same real-time images, which also helps your company provide on-the-job mentoring.
Your technicians have to travel long distances to repair or service equipment. This costs money and unproductive time, as well as causes employee burnout and an avoidable carbon footprint.
A machine or piece of equipment stops and you need to get the unit back up and running quickly. For every minute that it is unproductive, you are losing money and putting your business at risk.
Twin Eye offers you advanced features for efficient troubleshooting and remote tutoring support. During the live remote video call, both the expert and the technician can see the same images in real time from the other person's point of view, which is very useful for training or live demonstrations.
You only need two smart glasses to set up a remote video call to resolve any situation or to mentor.
Keep both hands free at all times.
From initial registration to product activation and first use, new users go through a personalised demonstration to help them set up and start using Twin eye.
Customer Success Program
We develop a tailored implementation plan to achieve your goals. Every day and in every circumstance, our Customer Success team will ensure that you and your users get the most out of our technology.
Flex Support 24x7
Connect with our Customer Care team to assist you with any questions you may have about our solutions, resolving any issues, handling account activations and general management.
We use Transport Layer Security (TLS 1.2) encryption for all transmitted data. Sensible information and other metadata uploaded into our applications is encrypted with AES 256-bit encryption at rest.
Our servers hosted on AWS, as they are an AICPA SOC 1, SOC 2 type 2 and SOC 3 approved service providers and are ISO 27001, 27017 and 27018 certified. Different options are available to install apps on-premises.
In addition to AWS security, antivirus and system firewall, we also use Trend Micro Cloud One - Workload Security (DSaas) as Wideum's Intrusion Detection and Prevention System (IDS / IPS).
We perform three backups a day of all your data. Each of them is saved on different servers from different providers, for optimal data safety.
ISO 27001 certified
Wideum is ISO 27001 certified. Our information security is achieved by implementing an appropriate set of controls, such as policies, practices, procedures, organizational structures and software functions.
Strategic Alliances and Innovation