Enhance your customer service with remote support

Equipment productivity

When production stops due to machine failure, on-site technicians need immediate support to resume production. Your experts can assist remotely to identify the exact issue and provide the guidance to solve it.



Knowledge sharing

Field technicians do not always have the latest knowledge for machine installation, inspection and maintenance procedures. Remote collaboration tools allow them to learn and be guided by a remote expert, with documents, video or text messages.

Operational costs

Wideum’s solutions enable offsite supervisors to remotely view the equipment from the local workers’ perspective, which eliminates the need for costly travel and unproductive time. This means having more efficient and profitable resources at your disposal.

A software solution that works on smart glasses, tablets, smartphones and PCs to share information between on-site operators and support departments. It effectively assists users carrying out difficult tasks and operations maintenance, having real-time data at hand, while keeping a close look at the situation, remotely.

A video remote support software to be used on smart glasses that allows both the technician and the expert to communicate hands-free to perfectly solve any incident. All you need are two smart glasses before connecting to an expert on a video remote call to resolve any situation or for mentoring purposes.

A step-by-step support software for the prevention of errors and that ensures full efficacy during any inspection, assembly or maintenance task. Your field technicians simply follow the instructions, previously designed on a PC, on their smart glasses, phones or tablets to get things done and increase their productivity.