Equipment manufacturers

Enhance your customer service with remote support

Maximize your after-sales service with the best software products for industrial equipment remote support. Make a difference by offering premium customer service and monetize it.

Digital transformation for manufacturing leaders

Wideum’s assisted reality solutions help manufacturer’s digital transformation projects by improving their workforce’s efficiency.

Equipment productivity

When production stops due to machine failure, on-site technicians need immediate support to resume production. Your experts can assist remotely to identify the exact issue and provide the guidance to solve it.

Knowledge sharing

Field technicians do not always have the latest knowledge for machine installation, inspection and maintenance procedures. Remote collaboration tools allow them to learn and be guided by a remote expert, with documents, video or text messages.

Operational costs

Wideum’s solutions enable offsite supervisors to remotely view the equipment from the local workers’ perspective, which eliminates the need for costly travel and unproductive time. This means having more efficient and profitable resources at your disposal.

How we have helped Comexi improve their after sales support and monetize it

"With Wideum’s support we can constantly improve and adapt new functionalities that provide a better service for our clients, resulting in an increase of 17% in the after-sales demand."

Esteve Roura

Technical Service Director

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How we helped KUKA compete against local suppliers

Kuka has hundreds of robotics machines throughout Spain. When failures or damage happens, their service and maintenance personnel are required to travel to the sites in order to fix them. So that they enjoy a high level of customer satisfaction and remain competitive in the countries where they operate, Kuka must always provide their customers with very efficient technical service.

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How we helped Ocado on their employee training in service and maintenance

Ocado wanted its staff to be trained to perform service and maintenance tasks in all countries where they operate. Ocado’s commitment is to provide their teams with an excellent selection of tools which are reliable, efficient and easy to use.

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How we helped to Improve their Customer Service

The Company needed to install new machines in their manufacturing plants in countries like Russia and Brazil to continue with their food processing operations while the world was entering a massive lockdown during the first Covid-19 outbreak.

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How we helped Bausch improve customer support

Bausch wants to improve the quality of its customer service in order to have immediate assistance. In addition, the company needed to improve the efficiency of its customer service.

Case Study

Keysight case study

Keysight Technologies wanted to be more efficient in their customer service department. They were searching for a new technology to upgrade their department and they found the solution in Wideum’s Remote eye.

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How can we help?

The best support to your customers is to provide them with a field service that is empowered to solve their equipment issues and maintenance

A software solution that works on smart glasses, tablets, smartphones and PCs to share information between on-site operators and support departments. It effectively assists users carrying out difficult tasks and operations maintenance, having real-time data at hand, while keeping a close look at the situation, remotely.

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A video remote support software to be used on smart glasses that allows both the technician and the expert to communicate hands-free to perfectly solve any incident. All you need are two smart glasses before connecting to an expert on a video remote call to resolve any situation or for mentoring purposes.

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A step-by-step support software for the prevention of errors and that ensures full efficacy during any inspection, assembly or maintenance task. Your field technicians simply follow the instructions, previously designed on a PC, on their smart glasses, phones or tablets to get things done and increase their productivity.

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