Industrial equipment manufacturers

Maximize the value of your after-sales service with remote support

Empower your customer service with the leading software for remote video support of industrial equipment. Make a difference by delivering world-class customer service and monetising it.

Try our remote assistance software and the smart glasses:

Differentiate yourself with remote after-sales service

Wideum’s assisted reality solutions help manufacturer’s digital transformation projects by improving their workforce’s efficiency.

Reduce repair time for damages

When the production of your client stops due to machine failure, on-site technicians need immediate support to resume production. Your experts can assist remotely to identify the exact issue and provide guidance to solve it.  

Combat the shortage of qualified technical staff

Have your technicians remotely view the machine from the perspective of on-site technicians, eliminating the need for costly and unproductive travel. This allows for a more efficient and cost-effective technical team.

Increasing the value of your after-sales service contracts

Our clients leverage remote support as an additional source of revenue. Ask us how they do it.

AI Technical Assistant

The expertise of your veterans stays in the company. The AI Technical Assistant answers from your OWN documentation — machine manuals, service reports, wiring diagrams and the repair history of every unit you have shipped — so the knowledge of the engineers who designed and serviced those machines does not leave with them when they retire.

A technician on their first job asks in plain language and gets the procedure, the tolerance or the fault tree that your most experienced engineer would have given. The not-so-new ones use it to check a detail without interrupting anyone. It answers on the PC, the phone and the smart glasses, inside Remote Eye and Process Eye.

How we have helped Comexi improve their after sales support and monetize it

“With Wideum’s support we can constantly improve and adapt new functionalities that provide a better service for our clients, resulting in an increase of 17% in the after-sales demand.”

Esteve Roura

Technical Service Director

How we helped KUKA compete against local suppliers

Kuka has hundreds of robotics machines throughout Spain. When failures or damage happens, their service and maintenance personnel are required to travel to the sites in order to fix them. So that they enjoy a high level of customer satisfaction and remain competitive in the countries where they operate, Kuka must always provide their customers with very efficient technical service.

How we helped Bausch improve customer support

Bausch wants to improve the quality of its customer service in order to have immediate assistance. In addition, the company needed to improve the efficiency of its customer service.

Keysight case study

Keysight Technologies wanted to be more efficient in their customer service department. They were searching for a new technology to upgrade their department and they found the solution in Wideum’s Remote eye.

How can we help?

The best support to your customers is to provide them an after-sales service that is able to solve problems immediately.

Remote video support software with AI and AR to connect on-site technicians with support departments, running on PCs, mobiles, tablets and smart glasses.

Learn More – Remote Eye

Step-by-step guidance software with AI and AR for error prevention ensures full traceability during any inspection, assembly or maintenance task.

Learn More – Process Eye

Voice-guided picking on smart glasses: the pick list in your line of sight, both hands free and every line confirmed by voice or by scanning, integrated with your WMS / ERP.

Learn More – Picking Eye

Your expert takes control of the PC or the HMI that drives the machine at your customer's plant: parameters, firmware and diagnostics solved from your office, without booking a flight.

Learn More – Remote Desktop

Your veterans' expertise, kept inside the company: the assistant answers from your own manuals, service reports and repair history, so a new technician gets what your most experienced engineer would have said.

Learn More – AI Technical Assistant

Computer vision on the glasses checks the machine while the technician works: the right spare part, the connector seated, the guard closed — verified and recorded before the job is signed off.

Learn More – Object Detection

IN THEIR OWN WORDS

What our customers say

“The smart glasses with Remote Eye software allow connection with an expert, who can see in real time what the mechanic is observing through the glasses. This facilitates two-way communication between the expert, who is in front of his computer, and the technician, who is diagnosing the unit on the machine. Through this technology we can offer our customers much more efficient repairs and our technicians much more direct advice from the central office.”

Juan Pablo Almagro

Product specialist and trainer

“Traditionally, technical service support to customers across different countries and continents involves several travels, contributing to higher carbon footprints. The RemoteEye solution, allows us to overcome geographic barriers by reducing travel significantly.”

Mads Ulrik Petersen

Spare Parts Manager