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Industrial equipment manufacturers

Maximize the value of your after-sales service with remote support

Empower your customer service with the leading software for remote video support of industrial equipment. Make a difference by delivering world-class customer service and monetising it.

remote video support

Differentiate yourself with remote after-sales service

Wideum’s assisted reality solutions help manufacturer’s digital transformation projects by improving their workforce’s efficiency.

Reduce repair time for damages

When the production of your client stops due to machine failure, on-site technicians need immediate support to resume production. Your experts can assist remotely to identify the exact issue and provide guidance to solve it.

Combat the shortage of qualified technical staff

Have your technicians remotely view the machine from the perspective of on-site technicians, eliminating the need for costly and unproductive travel. This allows for a more efficient and cost-effective technical team.

Increasing the value of your after-sales service contracts

Our clients leverage remote support as an additional source of revenue. Ask us how they do it.

How we have helped Comexi improve their after sales support and monetize it

"With Wideum’s support we can constantly improve and adapt new functionalities that provide a better service for our clients, resulting in an increase of 17% in the after-sales demand."

Esteve Roura

Technical Service Director

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How we helped KUKA compete against local suppliers

Kuka has hundreds of robotics machines throughout Spain. When failures or damage happens, their service and maintenance personnel are required to travel to the sites in order to fix them. So that they enjoy a high level of customer satisfaction and remain competitive in the countries where they operate, Kuka must always provide their customers with very efficient technical service.

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How we helped Ocado on their employee training in service and maintenance

Ocado wanted its staff to be trained to perform service and maintenance tasks in all countries where they operate. Ocado’s commitment is to provide their teams with an excellent selection of tools which are reliable, efficient and easy to use.

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How we helped to Improve their Customer Service

The Company needed to install new machines in their manufacturing plants in countries like Russia and Brazil to continue with their food processing operations while the world was entering a massive lockdown during the first Covid-19 outbreak.

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How we helped Bausch improve customer support

Bausch wants to improve the quality of its customer service in order to have immediate assistance. In addition, the company needed to improve the efficiency of its customer service.

Case Study

Keysight case study

Keysight Technologies wanted to be more efficient in their customer service department. They were searching for a new technology to upgrade their department and they found the solution in Wideum’s Remote eye.

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How can we help?

The best support to your customers is to provide them an after-sales service that is able to solve problems immediately.

remote eye logo

Remote video support software with AI and AR to connect on-site technicians with support departments, running on PCs, mobiles, tablets and smart glasses.

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twin eye logo

A remote video assistance software used in smart glasses that allows both the technician and the expert to communicate hands-free to perfectly solve any incident.

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Process eye logo

Step-by-step guidance software with AI and AR for error prevention ensures full traceability during any inspection, assembly or maintenance task.

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"Wideum is our technology partner, thanks to their excellent product innovation and most importantly, their flexibility to adapt the solution to our requirements, fast responsiveness and continuous support.”

Javier Arce

Strategic Alliances and Innovation

"We see a bright future in our business partnership with Wideum due to their continuous product improvements and quick response capabilities."

Adrian Cheong

Technical product manager