Glass to glass remote support to excel productivity

Experience the smoothest communication between your workforce and experts.

Provide your technicians a full hands-free video remote support and mentoring software that allows you to see-what-I-see using just only smart glasses. It is as easy as wearing them and getting support.

They rely on us

Twin eye is

a video remote support software to be used on smart glasses that allows both, the technician and expert, to communicate hands free to perfectly solve any incidents. You can contact your troubleshooting assistance at a glance.

It also helps in workforce mentoring because the technician can mirror the expert steps during the call.

How it works

All you need are two smart glasses and connect to an expert on a video remote call to resolve any situation or for mentoring sessions. You can save contacts for future assistance, make use of the zoom to have a detailed view and use both hands all the time on what is important.

Remote expert support

The expert sees what the on-site technician sees.

On-site technician

Field technician sees what the expert sees and imitates.

Also available for smartphones

Download Remote Eye from

Remarkable functions

Functions for efficient troubleshooting assistance.

Twin Eye is the see-what-I-see video remote support, which allows you to completely use your hands for any task while looking at the situation. During the remote live videocall, both the expert and technician can see the same real-time images which also helps you to get excellent mentoring.

Remote live video

Real-time videocalls with experts

Fully hands-free

Communication only via smart glasses

Transparent display mode

Activate it in Epson Moverio

Call history

Never miss a contact

Zoom

Get things closer to your sight

Key factors

Twin Eye can be installed in a wide range of smart glasses and saves the data on a server of your choice.

Easy-to-use software

You only need glasses and to call

Multilanguage

English, German, Spanish, French, Italian, Chinese, Japanese, Korean

On-premise available

Keep your data on our servers or yours

Highly compatible

Use our software with a wide range of smart glasses.

Our main differences

Twin Eye is as simple as wearing smart glasses, just call and communicate with the utmost security.

Simply call

Just wear the glasses and call the expert

Security and privacy

Encrypted communication to provide a secure environment

Seamless communication with China

The best connection with Chinese suppliers and customers

Real-time profit

We know that having the best performance and execution is important for you, that is why we want you to:

Reduce downtime

Rapid support from experts

Hands-free

Focus on what is important

Avoid travel

No more unnecessary travel

No more misdiagnosis

Ensure first time resolutions

Monetize your after-sales service

Offer your clients an innovative customer service

In numbers

0 %
Time saved in troubleshooting​
0 %
Resolved without traveling​
0 %
Better diagnosis
0 %
First time solutions

Industries where you can find us

Industrial equipment manufacturers
Oil, Gas and Mining
Manufacturing
Automotive
Naval Industry
Energy and Utilities
Construction & Engineering

Our Partners

The leading manufacturers of
smart glasses rely on us

We offer you a great range of smart glasses from the main manufacturers worldwide

Security and Privacy

Our main priority is to assure a secure work space for your communications and data

Encrypted data

We use Transport Layer Security (TLS 1.2) encryption for all transmitted data. Sensible information and other metadata uploaded into our applications is encrypted with AES 256-bit encryption at rest

Cloud Service

Servers hosted on AWS as they are an AICPA SOC 1, SOC 2 type 2 and SOC 3 approved service provider and are ISO 27001, 27017 and 27018 certified. Different options to install apps on-premise.

Firewall

In addition to the AWS security, antivirus and system firewall, we use Trend Micro Cloud One - Workload Security (DSaas) as Intrusion Detection and Prevention System (IDS / IPS).

Backups

We perform three backups a day of all your data. Each of them is saved on different servers from different providers

Updates

The system and apps infrastructure is regularly updated with the latest security patches for each version

WebRTC

SRTP - DTLS
End-to-end encryption

What customers think about us

❝We have been getting smart glass software and hardware support from Wideum since 2018 till now.
This tool acts as a support accessory on top of our support contract that helps to speed up the response to our customer request.
Throughout the recent one year, there is also increasing demand from our internal organization that uses this glass for remote training and communication purposes.
We see a bright future in the business partnership with Wideum primarily because we are seeing product initiative improvement from the team and most importantly, the flexibility and fast responsiveness that keeps us engaged.❞

Adrian Cheong
Technical Product Manager
KEYSIGHT

❝We have been using Wideum’s software in smart glasses since 2017.
Back then we only had the option to offer remote support to our clients by connecting our machines from PC to PC without real time images and videos.
With Wideum’s solutions we have diagnosed machinery failures much faster and offered a better and wider support to our clients that completely trust on these devices.
We can also have remote trainings for our technicians all around the world, we save in travel costs for that in situ training in our headquarters.
With Wideum’s support we can constantly improve the software and adapt new functionalities that along with the hardware result in great benefits for our clients, that is a rise of 17% in the after-sales services demand.❞

Esteve Roura
Service Technical Director
COMEXI