Glass to glass remote support to excel productivity
Twin eye is
a video remote support software to be used on smart glasses that allows both, the technician and expert, to communicate hands free to perfectly solve any incidents. You can contact your troubleshooting assistance at a glance.
It also helps in workforce mentoring because the technician can mirror the expert steps during the call.
They rely on us
How it works
All you need are two smart glasses and connect to an expert on a video remote call to resolve any situation or for mentoring sessions. You can save contacts for future assistance, make use of the zoom to have a detailed view and use both hands all the time on what is important.
Also available for smartphones
Download Remote Eye from
Remarkable functions
Functions for efficient troubleshooting assistance.
Twin Eye is the see-what-I-see video remote support, which allows you to completely use your hands for any task while looking at the situation. During the remote live videocall, both the expert and technician can see the same real-time images which also helps you to get excellent mentoring.
Remote live video
Real-time video calls with experts
Fully hands-free
Communication only via smart glasses
Transparent display mode
Activate it in Epson Moverio
Call history
Never miss a contact
Zoom
Get things closer to your sight
Key factors
Twin Eye can be installed in a wide range of smart glasses and saves the data on a server of your choice.
Easy-to-use software
You only need glasses and to call
Multilanguage
English, German, Spanish, French, Italian, Chinese, Japanese, Korean
On-premise available
Keep your data on our servers or yours
Highly compatible
Use our software with a wide range of smart glasses.
Our main differences
Twin Eye is as simple as wearing smart glasses, just call and communicate with the utmost security.
Simply call
Just wear the glasses and call the expert
Security and privacy
Encrypted communication to provide a secure environment
Seamless communication with China
The best connection with Chinese suppliers and customers
In numbers
Industries where you can find us
Industrial equipment manufacturers
Oil, Gas and Mining
Manufacturing
Automotive
Naval Industry
Energy and Utilities
Construction & Engineering
Security and Privacy
Our main priority is to assure a secure work space for your communications and data
Encrypted data
We use Transport Layer Security (TLS 1.2) encryption for all transmitted data. Sensible information and other metadata uploaded into our applications is encrypted with AES 256-bit encryption at rest
Cloud Service
Servers hosted on AWS as they are an AICPA SOC 1, SOC 2 type 2 and SOC 3 approved service provider and are ISO 27001, 27017 and 27018 certified. Different options to install apps on-premise.
Firewall
In addition to the AWS security, antivirus and system firewall, we use Trend Micro Cloud One - Workload Security (DSaas) as Intrusion Detection and Prevention System (IDS / IPS).
Backups
We perform three backups a day of all your data. Each of them is saved on different servers from different providers
Updates
The system and apps infrastructure is regularly updated with the latest security patches for each version
WebRTC
SRTP - DTLS
End-to-end encryption
What customers think about us
❝We have been getting smart glass software and hardware support from Wideum since 2018 till now.
This tool acts as a support accessory on top of our support contract that helps to speed up the response to our customer request.
Throughout the recent one year, there is also increasing demand from our internal organization that uses this glass for remote training and communication purposes.
We see a bright future in the business partnership with Wideum primarily because we are seeing product initiative improvement from the team and most importantly, the flexibility and fast responsiveness that keeps us engaged.❞
Adrian Cheong
Technical Product Manager
KEYSIGHT
❝We have been using Wideum’s software in smart glasses since 2017.
Back then we only had the option to offer remote support to our clients by connecting our machines from PC to PC without real time images and videos.
With Wideum’s solutions we have diagnosed machinery failures much faster and offered a better and wider support to our clients that completely trust on these devices.
We can also have remote trainings for our technicians all around the world, we save in travel costs for that in situ training in our headquarters.
With Wideum’s support we can constantly improve the software and adapt new functionalities that along with the hardware result in great benefits for our clients, that is a rise of 17% in the after-sales services demand.❞
Esteve Roura
Service Technical Director
COMEXI