Provide your technicians a full hands-free video remote support and mentoring software that allows you to see-what-I-see using just only smart glasses. It is as easy as wearing them and getting support.
a video remote support software to be used on smart glasses that allows both, the technician and expert, to communicate hands free to perfectly solve any incidents. You can contact your troubleshooting assistance at a glance.
It also helps in workforce mentoring because the technician can mirror the expert steps during the call.
All you need are two smart glasses and connect to an expert on a video remote call to resolve any situation or for mentoring sessions. You can save contacts for future assistance, make use of the zoom to have a detailed view and use both hands all the time on what is important.
Remote expert support
The expert sees what the on-site technician sees.
On-site technician
Field technician sees what the expert sees and imitates.
Functions for efficient troubleshooting assistance.
Twin Eye is the see-what-I-see video remote support, which allows you to completely use your hands for any task while looking at the situation. During the remote live videocall, both the expert and technician can see the same real-time images which also helps you to get excellent mentoring.
Real-time videocalls with experts
Communication only via smart glasses
Activate it in Epson Moverio
Never miss a contact
Get things closer to your sight
Twin Eye can be installed in a wide range of smart glasses and saves the data on a server of your choice.
You only need glasses and to call
English, German, Spanish, French, Italian, Chinese, Japanese, Korean
Keep your data on our servers or yours
Use our software with a wide range of smart glasses.
Twin Eye is as simple as wearing smart glasses, just call and communicate with the utmost security.
Just wear the glasses and call the expert
Encrypted communication to provide a secure environment
The best connection with Chinese suppliers and customers
We know that having the best performance and execution is important for you, that is why we want you to:
Rapid support from experts
Focus on what is important
No more unnecessary travel
Ensure first time resolutions
Offer your clients an innovative customer service
We offer you a great range of smart glasses from the main manufacturers worldwide
Our main priority is to assure a secure work space for your communications and data
We use Transport Layer Security (TLS 1.2) encryption for all transmitted data. Sensible information and other metadata uploaded into our applications is encrypted with AES 256-bit encryption at rest
Servers hosted on AWS as they are an AICPA SOC 1, SOC 2 type 2 and SOC 3 approved service provider and are ISO 27001, 27017 and 27018 certified. Different options to install apps on-premise.
In addition to the AWS security, antivirus and system firewall, we use Trend Micro Cloud One - Workload Security (DSaas) as Intrusion Detection and Prevention System (IDS / IPS).
We perform three backups a day of all your data. Each of them is saved on different servers from different providers
The system and apps infrastructure is regularly updated with the latest security patches for each version
SRTP - DTLS
End-to-end encryption
❝We have been getting smart glass software and hardware support from Wideum since 2018 till now.
This tool acts as a support accessory on top of our support contract that helps to speed up the response to our customer request.
Throughout the recent one year, there is also increasing demand from our internal organization that uses this glass for remote training and communication purposes.
We see a bright future in the business partnership with Wideum primarily because we are seeing product initiative improvement from the team and most importantly, the flexibility and fast responsiveness that keeps us engaged.❞
Adrian Cheong
Technical Product Manager
KEYSIGHT
❝We have been using Wideum’s software in smart glasses since 2017.
Back then we only had the option to offer remote support to our clients by connecting our machines from PC to PC without real time images and videos.
With Wideum’s solutions we have diagnosed machinery failures much faster and offered a better and wider support to our clients that completely trust on these devices.
We can also have remote trainings for our technicians all around the world, we save in travel costs for that in situ training in our headquarters.
With Wideum’s support we can constantly improve the software and adapt new functionalities that along with the hardware result in great benefits for our clients, that is a rise of 17% in the after-sales services demand.❞
Esteve Roura
Service Technical Director
COMEXI
