Get inmediate live video remote assistance

Remote eye is

a software solution based on smart glasses, smartphones, tablets and PCs to share information between on-site operators and support departments. It effectively assists users executing difficult tasks and operation maintenance, having real-time data at hand, while keeping a close look at the remote situation.

They rely on us

How it works

Connect to an expert with live video remote assistance to support you and fix any problem. Hands-free, cloud based, screensharing and quality solutions to efficiently communicate and solve any issue.

Also available for smartphones

Download Remote Eye from

Remarkable functions

Functions that get your tasks done effortlessly.

Remote Eye helps you to share information during the call, as well as recording and saving it for later revision with remote and third-party experts. Aditionally, the red dot pointer makes it easier to focus on what is relevant.

Text messenger​

Write messages with a multi-language translator (>50 languages)

Multi-call

Several experts on the same call

Connected to third-party experts without license

They can join the call with an email or code invitation

Offline records

Send offline files to an expert from your device

Red dot

Point to the real problem for quick solutions

Live drawing

Capture and edit an image of the video call in real-time

Main differences

We make it easy for you to focus on what really matters, which is why we: avoid communication cuts, ensure your information is safe and make your business relations easier with key customers.

Low data mode


Data reduction in case of poor connection

Security and privacy

Encrypted communication to provide a secure environment
Seamless communication with China

The best connection with Chinese suppliers and customers

Key factors

Remote Eye is a live remote assistance software for business with unique features to make a difference.

Unlimited Storage

Record, save and send all
your video calls and files

Multi-language

English, German, Spanish,
French, Italian, Chinese,
Japanese, Korean

System Integration

Easily integrated
in your system:
CRM, ERP, CMMS, Salesforce

On-premise available

Save data on
our servers or yours

Highly compatible

Use our software with a wide variety of smart glasses

In numbers

0 %
Time saved in troubleshooting​
0 %
Resolved without traveling​
0 %
Better diagnosis
0 %
First time solutions

Industries where you can find us

Industrial equipment manufacturers
Oil, Gas and Mining
Manufacturing
Automotive
Naval Industry
Energy and Utilities
Construction & Engineering

Security and Privacy

Our main priority is to assure a secure work space for your communications and data

Encrypted data

We use Transport Layer Security (TLS 1.2) encryption for all transmitted data. Sensible information and other metadata uploaded into our applications is encrypted with AES 256-bit encryption at rest.

Cloud Service

Servers hosted on AWS as they are an AICPA SOC 1, SOC 2 type 2 and SOC 3 approved service provider and are ISO 27001, 27017 and 27018 certified. Different options to install apps on-premise.

Firewall

In addition to the AWS security, antivirus and system firewall, we use Trend Micro Cloud One - Workload Security (DSaas) as Intrusion Detection and Prevention System (IDS / IPS).

Backups

We perform three backups a day of all your data. Each of them is saved on different servers from different providers.

Updates

The system and apps infrastructure is regularly updated with the latest security patches for each version.

WebRTC

SRTP - DTLS
End-to-end encryption

What customers think about us

❝We have been getting smart glass software and hardware support from Wideum since 2018 till now.
This tool acts as a support accessory on top of our support contract that helps to speed up the response to our customer request.
Throughout the past year, there is also increasing demand from our internal organization that uses this glass for remote training and communication purposes.
We see a bright future in the business partnership with Wideum primarily because we are seeing product initiative improvement from the team and most importantly, the flexibility and fast responsiveness that keeps us engaged.❞

Adrian Cheong
Technical Product Manager
KEYSIGHT

❝We have been using Wideum’s software in smart glasses since 2017.
Back then we only had the option to offer remote support to our clients by connecting our machines from PC to PC, without real-time images and videos.
With Wideum’s solutions we have diagnosed machinery failures much faster and offered a better and wider support to our clients who completely trust these devices.
We can also provide remote trainings for our technicians all around the world, we save in travel costs for that in situ training in our headquarters.
With Wideum’s support we can constantly improve the software and adapt new functionalities, that along with the hardware, resulting in great profit for our clients, that is a rise of 17% in the after-sales services demand.❞

Esteve Roura
Service Technical Director
COMEXI