Save time, money, and eliminate downtime caused by possible malfunctions. With the Remote Eye live remote assistance software, you have a personal expert with you at your side.
a software solution based on smart glasses, smartphones, tablets and PCs to share information between on-site operators and support departments. It effectively assists users executing difficult tasks and operation maintenance, having real-time data at hand, while keeping a close look at the remote situation.
Connect to an expert with live video remote assistance to support you and fix any problem. Hands-free, cloud based, screensharing and quality solutions to efficiently communicate and solve any issue.
Remote Support
Experts will guide and help your workforce at anytime.
On-site technician
Your workers will easily solve any issue with real-time assistance.
Functions that get your tasks done effortlessly.
Remote Eye helps you to share information during the call, as well as recording and saving it for later revision with remote and third-party experts. Aditionally, the red dot pointer makes it easier to focus on what is relevant.
Write messages with a multi-language translator (>50 languages)
Several experts on the same call
They can join the call with an email or code invitation
Send offline files to an expert from your device
Point to the real problem for quick solutions
Capture and edit an image of the video call in real-time
Remote Eye is a live remote assistance software for business with unique features to make a difference.
Record, save and send all
your video calls and files
English, German, Spanish,
French, Italian, Chinese,
Japanese, Korean
Easily integrated
in your system:
CRM, ERP, CMMS, Salesforce
Save data on
our servers or yours
Use our software with a wide variety of smart glasses
We make it easy for you to focus on what really matters, which is why we: avoid communication cuts, ensure your information is safe and make your business relations easier with key customers.
Data reduction in case of poor connection
The best connection with Chinese suppliers and customers
We know that having the best performance and execution is important for you, that is why we want you to:
Rapid support from experts
Focus on what is important
No more unnecessary travel
Ensure first time resolutions
Offer your clients an innovative customer service
We offer you a great range of smart glasses from the main manufacturers worldwide.
Our main priority is to assure a secure work space for your communications and data
We use Transport Layer Security (TLS 1.2) encryption for all transmitted data. Sensible information and other metadata uploaded into our applications is encrypted with AES 256-bit encryption at rest.
Servers hosted on AWS as they are an AICPA SOC 1, SOC 2 type 2 and SOC 3 approved service provider and are ISO 27001, 27017 and 27018 certified. Different options to install apps on-premise.
In addition to the AWS security, antivirus and system firewall, we use Trend Micro Cloud One - Workload Security (DSaas) as Intrusion Detection and Prevention System (IDS / IPS).
We perform three backups a day of all your data. Each of them is saved on different servers from different providers.
The system and apps infrastructure is regularly updated with the latest security patches for each version.
SRTP - DTLS
End-to-end encryption
❝We have been getting smart glass software and hardware support from Wideum since 2018 till now.
This tool acts as a support accessory on top of our support contract that helps to speed up the response to our customer request.
Throughout the past year, there is also increasing demand from our internal organization that uses this glass for remote training and communication purposes.
We see a bright future in the business partnership with Wideum primarily because we are seeing product initiative improvement from the team and most importantly, the flexibility and fast responsiveness that keeps us engaged.❞
Adrian Cheong
Technical Product Manager
KEYSIGHT
❝We have been using Wideum’s software in smart glasses since 2017.
Back then we only had the option to offer remote support to our clients by connecting our machines from PC to PC, without real-time images and videos.
With Wideum’s solutions we have diagnosed machinery failures much faster and offered a better and wider support to our clients who completely trust these devices.
We can also provide remote trainings for our technicians all around the world, we save in travel costs for that in situ training in our headquarters.
With Wideum’s support we can constantly improve the software and adapt new functionalities, that along with the hardware, resulting in great profit for our clients, that is a rise of 17% in the after-sales services demand.❞
Esteve Roura
Service Technical Director
COMEXI
