B2B remote assistance
all-in-one chat platform

The best of Whatsapp and Zendesk for professional remote support.
Designed to assist on-site workers and clients.
Offer your customers a premium service with your own branding.
With a powerful speech and text translator.
Our software integrates easily with your CRM and ERP via API and SSO.
In the cloud or on your servers. No app needed.
Guaranteed cybersecurity - ISO27001 certified.

Try for 15 days our Remote HELPDESK:

What does it solve?

Monetize Your After-Sales

Looking for new ways to increase your company’s revenue and improve customer satisfaction? Use Remote Helpdesk.

Travel costs and footprint

Your technicians have to travel long distances to repair or service equipment. This costs money and unproductive time, it causes burnout and avoidable footprint.

Technical staff shortage

Recruiting skilled technicians is costly. You should maximize current staff by deploying their expertise globally and remotely to assist multiple clients in a day.

How it works

Our HELPDESK solution offers companies a professional chat platform designed specifically for business communication, resembling the familiar interface of WhatsApp but tailored for a distraction-free environment. This innovative multi user tool enables teams to collaborate seamlessly, ensuring that conversations remain focused on productivity and problem-solving.

HELPDESK = chat + translator + ticketing + reporting

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Our features

Remote HELPDESK helps you manage requests and provide remote support to on-site workers.
Build up a knowledge base from all conversations.

Without installing apps

You don't need to install any app to provide or receive support.

Smart Glasses compatible

Free your client's hands while you provide instructions.

Voice and text translation

Communicate in any language with our text message translator.

Video call with remote support tools

Provides precise instructions with the full power of Remote Eye.

Support status and priority

Set up or check the level of the assistance.

Customizable satisfaction survey

Improved insights through tailored questions that address specific customer needs.

Customisable reports with with AI summary

Streamlined insights through quick, tailored summaries enhance decision-making efficiency.

Knowledge database with customizable AI chatbot

Enhanced support by providing instant, tailored responses improves user satisfaction.

We implement Remote eye with HELPDESK in your company

Onboarding

From initial sign-up to product activation and first use, new users go through a customized demo that helps them to get set up and start using Remote HELPDESK.

Customer Success Program

We develop a tailored implementation plan to achieve your goals. Every day and in every circumstance, our Customer Success team will ensure that you and your users get the most out of HELPDESK.

Flex Support 24x7

Connect with our Customer Care team to assist you with any questions you may have about our solutions, resolving any issues, handling account activations and general management.

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Security

Encrypted data

We use Transport Layer Security (TLS 1.2) encryption for all transmitted data. Sensible information and other metadata uploaded into our applications is encrypted with AES 256-bit encryption at rest.

Cloud Services

Our servers hosted on AWS, as they are an AICPA SOC 1, SOC 2 type 2 and SOC 3 approved service providers and are ISO 27001, 27017 and 27018 certified. Different options are available to install apps on-premises.

Firewall

In addition to AWS security, antivirus and system firewall, we also use Trend Micro Cloud One - Workload Security (DSaas) as Wideum's Intrusion Detection and Prevention System (IDS / IPS).

Backups

We perform three backups a day of all your data. Each of them is saved on different servers from different providers, for optimal data safety.

ISO 27001 certified

Wideum is ISO 27001 certified. Our information security is achieved by implementing an appropriate set of controls, such as policies, practices, procedures, organizational structures and software functions.

"The smart glasses with Remote Eye software allow connection with an expert, who can see in real time what the mechanic is observing through the glasses. This facilitates two-way communication between the expert, who is in front of his computer, and the technician, who is diagnosing the unit on the machine. Through this technology we can offer our customers much more efficient repairs and our technicians much more direct advice from the central office."

Juan Pablo Almagro

Product specialist and trainer

"Thanks to this solution, we provide our professionals with an alternative that manages to reduce the overall time spent on maintenance activities in plants and production inspections by 20%. As highlighted by the oil company, the implementation of this system also allows for 'cost and time reduction,' and increases the safety of personnel by minimizing physical access to any potentially dangerous installation."

Javier Arce

Green Hydrogen Projects Contracts and Supplies Manager

"In our line of business, collaboration and effective communication are essential. By implementing this new technology, we can guide our customers and partners, thereby maximizing quality and biosecurity. It also has the added benefit of being a much more sustainable practice, saving us quite a lot of travel. It allows us to work smarter and get stronger together."

Torur Jacobsen

In-Farm Solutions Manager

"Traditionally, technical service support to customers across different countries and continents involves several travels, contributing to higher carbon footprints. The RemoteEye solution, allows us to overcome geographic barriers by reducing travel significantly."

Mads Ulrik Petersen

Spare Parts Manager

B2B remote assistance all-in-one chat platform

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