Our software integrates easily with your CRM and ERP via API and SSO. In the cloud or on your servers. No app needed. Guaranteed cybersecurity - ISO-27001 and SOC-2 certified and GDPR compliant. Try for 15 days our Remote HELPDESK:
Looking for new ways to increase your company’s revenue and improve customer satisfaction? Use Remote Helpdesk.
Your technicians have to travel long distances to repair or service equipment. This costs money and unproductive time, it causes burnout and avoidable footprint.
Recruiting skilled technicians is costly. You should maximize current staff by deploying their expertise globally and remotely to assist multiple clients in a day.
Our HELPDESK solution offers companies a professional chat platform designed specifically for business communication, resembling the familiar interface of WhatsApp but tailored for a distraction-free environment. This innovative multi user tool enables teams to collaborate seamlessly, ensuring that conversations remain focused on productivity and problem-solving.
HELPDESK = chat + translator + ticketing + reporting
Remote HELPDESK helps you manage requests and provide remote support to on-site workers. Build up a knowledge base from all conversations.
Video call with remote support tools
Provides precise instructions with the full power of Remote Eye.
Customizable satisfaction survey
Improved insights through tailored questions that address specific customer needs.
Onboarding
From initial sign-up to product activation and first use, new users go through a customized demo that helps them to get set up and start using Remote HELPDESK.
Customer Success Program
We develop a tailored implementation plan to achieve your goals. Every day and in every circumstance, our Customer Success team will ensure that you and your users get the most out of HELPDESK.
Flex Support 24x7
Connect with our Customer Care team to assist you with any questions you may have about our solutions, resolving any issues, handling account activations and general management.
Encrypted data
We use Transport Layer Security (TLS 1.2) encryption for all transmitted data. Sensible information and other metadata uploaded into our applications is encrypted with AES 256-bit encryption at rest.
Cloud Services
Our servers hosted on AWS, as they are an AICPA SOC 1, SOC 2 type 2 and SOC 3 approved service providers and are ISO 27001, 27017 and 27018 certified. Different options are available to install apps on-premises.
Firewall
In addition to AWS security, antivirus and system firewall, we also use Trend Micro Cloud One - Workload Security (DSaas) as Wideum's Intrusion Detection and Prevention System (IDS / IPS).
Backups
We perform three backups a day of all your data. Each of them is saved on different servers from different providers, for optimal data safety.
ISO 27001 certified
Wideum is ISO 27001 certified. Our information security is achieved by implementing an appropriate set of controls, such as policies, practices, procedures, organizational structures and software functions.
Juan Pablo Almagro
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Torur Jacobsen
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Mads Ulrik Petersen
Hardi Spare Parts Manager
Contact us to understand how we can help your business enjoy the power of assisted reality
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