CASE STUDIES

What our customers got out of it

Manufacturers, shipyards, plants and service networks that replaced part of their travel with remote assistance. Each case is written with the customer: the problem they had, how they use the smart glasses today and the numbers their own service team measured.

NSSLGlobal

Multi-vendor offshore troubleshooting

Their vessels can use the smart glasses to fix issues at sea not only with their Internet system but also with other machines from different providers, helping justify the investment more effectively. By leveraging NSSLGlobal’s reliable satellite connectivity to power these augmented reality tools, onshore specialists can see exactly what the crew sees in real time.

Rob Surgical

How we helped Rob Surgical on their Remote Maintenance & Validation

Rob Surgical faced high service costs and equipment downtime due to a lack of remote oversight. They struggled with complex manual maintenance, limited visibility into how customers treated sensitive gear, and a reactive approach that failed to detect technical issues before they led to failure.

OMV

Solving operational downtime caused by delayed access to restricted sites

Accessing highly restricted environments, such as mines or quarantine labs, creates significant operational bottlenecks. Urgent repairs are frequently delayed because external experts must undergo weeks of mandatory training. Instead of spending weeks preparing for a single site visit, an on-site technician can simply wear the glasses and carry out repairs under the real-time guidance of a remote expert.

SEAT

Solve complex car breakdowns

When a specialist was needed from headquarters to assist with complex vehicle breakdowns, SEAT’s dealership workshops struggled to resolve the issues. The main challenge was diagnosing and fixing these vehicle problems remotely and efficiently. Previously, it took a long time to resolve a case, with technicians often taking one to two months to arrive on-site.

Syngenta

How we helped Syngenta to crop surveillance and pest control

From the modeling and development of specific molecules to meet the challenges of modern farmers, such as resistance management or the effects of climate change, to new application techniques, the company always strives to offer farmers a complete and flexible range of solutions.

DanBred

Discover how Remote eye helped DanBred meet stringent biosecurity requirements

DanBred, a global biotechnology company based in Denmark, has deployed Remote eye assisted reality for the remote inspection of pig herds. The technology deployment helps DanBred meet stringent biosecurity requirements while reducing the amount of travel conducted by its employees and customers, thus, contributing to lowering carbon emissions.

Bausch

How we helped Bausch improve customer support

Bausch wants to improve the quality of its customer service in order to have immediate assistance. In addition, the company needed to improve the efficiency of its customer service.

Keysight

Keysight case study

Keysight Technologies wanted to be more efficient in their customer service department. They were searching for a new technology to upgrade their department and they found the solution in Wideum’s Remote eye.

Amazon

How we helped Amazon Improve internal efficiency within the logistics area

Amazon has more than 1,150 warehouses / distribution centres in the United States. When they have a problem with machinery or equipment within their warehouses, they have to wait for the teams in charge to assist them. This causes internal delays and high costs

CASE STUDIES

What our customers got out of it

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