CASE STUDY

Rob Surgical

How we helped Rob Surgical on their Remote Maintenance & Validation

Healthcare & Pharma

Spain

2024 – today

Process Eye

The challenge

Rob Surgical, a Barcelona medtech company behind the Bitrack hybrid surgery platform, faced high service costs and equipment downtime due to a lack of remote oversight.

They struggled with complex manual maintenance and had limited visibility into how customers treated sensitive equipment. Their reactive approach failed to detect technical issues before they led to failure.

The solution

Rob Surgical uses Process Eye to transform its after-sales service. The platform lets customers perform self-diagnostics and preventive maintenance through step-by-step visual guidance.

This gives Rob Surgical the oversight it previously lacked. The team can validate that procedures are executed correctly and detect potential issues early, before they cause equipment failure.

Customer self-diagnostics with step-by-step visual guidance
Preventive maintenance instead of a reactive approach
Validation of remote repairs to prevent critical human error
Less costly on-site technician travel

Products used

Results

Remote self-diagnostics remove the need for costly on-site technician travel. Visual guidance lets Rob Surgical validate remote repairs, prevent critical human error and move from reactive to preventive maintenance.

Rob Surgical faced high service costs and equipment downtime due to a lack of remote oversight. They struggled with complex manual maintenance, limited visibility into how customers treated sensitive gear, and a reactive approach that failed to detect technical issues before they led to failure.

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