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Next-Gen AI & AR Video Assistance Software

Supercharge field operations with Remote eye! Our software powers real-time visual collaboration between on-site teams and experts via cutting-edge mobile, desktop and smart glasses. Remote eye’s hands-free assistance slashes downtime and crushes travel costs

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Smart Glasses for the Workforce

Maximize your company team's potential with premier smart glasses and accessories from Vuzix, RealWear, Epson, Moziware, and more! Experience powerful hands-free AR and "see-what-I-see" support that keeps workers focused and safe. It’s the ultimate way to skyrocket field safety, crush downtime, and slash travel costs

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video support software with smart glasses

The Value of Smart Glasses & Remote Support

Kill the Downtime

Equipment failure is a crisis. Every minute of lost productivity is a leak in your revenue stream. You need a fast fix to get back in the game before the costs—and the risks—spiral out of control

reduce travel cost

Avoid Travel Costs

Equipment failure is a crisis. Every minute of lost productivity is a leak in your revenue stream. You need a fast fix to get back in the game before the costs—and the risks—spiral out of control

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Lock Down Compliance

You aren't just turning a wrench—you’re locking in the kind of expertise that usually walks out the door when someone retires. This is about making sure every single job hits your company’s gold standard for safety and quality, no exceptions.

The Best Smart Glasses and Support Software

Most Wanted Products from our Online Shop. Available for Buying and for Trial

Arc 3 Realwear

RealWear Arc 3

RealWear, the leading provider of assisted reality solutions, empowers frontline workers to perform tasks while keeping these workers’ hands and field-of-vision free
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LX1 front glasses

Vuzix LX1

Vuzix is an optical technology company which specializes in making AR solutions with minimal weight and maximum performance

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Epson Moverio BT-45CS

Epson creates Innovative smart glasses are designed to change how you experience the world around you, setting the new standard in Augmented Reality
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realwear 520

RealWear Navigator 520

The RealWear Navigator 520 is a modular, rugged smart glasses solution designed to transform frontline work. It offers an immersive, hands-free experience that boosts safety and efficiency
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Vuzix Blade glasses

Vuzix Blade 2

The Vuzix Blade 2™ smart glasses give frontline workers hands-free, heads-up access to critical AR data and remote support, all in a sleek, lightweight design
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Moziware Cimo intelligent glasses

Moziware Cimo Class 2

Cimo 2 is a compact, voice-activated wearable computer designed for hands-free use in industrial and field environments. Its standout feature is an integrated Class 2 laser pointer
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industrial smart glasses

Video remote assistance

Remote eye is the leading video collaboration software for frontline workers, even with poor internet, on desktop, mobile and smart glasses
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Process eye guidance software

Step-by-step task guides

Process eye software is the easiest way to transform inspection and maintenance manuals into step-by-step task guides executable on mobiles and smart glasses
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video support software with smart glasses

B2B Helpdesk and Ticketing

Remote Helpdesk brings the best of Whatsapp and Zendesk for professional remote support. Designed to assist on-site workers and clients
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"We see a bright future in our business partnership with Wideum due to their continuous product improvements and quick response capabilities."

Adrian Cheong

Keysight Technologies Technical product manager

Keysight case study

Keysight Technologies wanted to be more efficient in their customer service department. They were searching for a new technology to upgrade their department and they found the solution in Wideum’s Remote eye.

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How we helped Amazon Improve internal efficiency within the logistics area

amazon us remote assistance software solutions
Amazon has more than 1,150 warehouses / distribution centres in the United States. When they have a problem with machinery or equipment within their warehouses, they have to wait for the teams in charge to assist them. This causes internal delays and high costs

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Smart Glasses & Remote Support: The Ultimate Edge for Your Business

Explore Remote eye software characteristics

Looking to optimize your technical support and field service processes? In this video, we show you how Remote eye works — a remote assistance solution that uses real-time visual technology to connect field technicians with experts from anywhere in the world.

Discover Arc 3 smart glasses capabilities

This is RealWear Arc 3. Built for real work, yet effortless to use. An AR headset with a unique high-resolution transparent display, a dual camera system, and a completely reimagined operating system.

Do you want to know more?

Contact us to understand how we can help your business enjoy the power of assisted reality

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