Get your video assistance software, Remote eye, now with simultaneous multilingual VOICE TRANSLATOR.

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Every technician works like your best one

Live expert help, step-by-step guidance and AI in the worker’s eyes, on any machine, anywhere.
FREE TRIAL
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They already work with Wideum

Why Wideum?

Our proprietary software allows users to execute difficult tasks and maintenance operations with remote assistance, sharing information between field service operators and support departments.

+300

Clients trust our solutions

+40

Countries where we are present

+30

Partners and distributors
THE PROBLEM

What is holding your service back?

Downtime due to failures

A piece of equipment breaks down and you need to get the unit back up and running quickly. For every unproductive minute, you lose money and put your business at risk.

Travel costs and footprint

Your technicians have to travel long distances to repair or service equipment. This costs money and unproductive time, it causes burnout and avoidable footprint.

Technical staff shortage

Recruiting skilled technicians is costly. You should maximize current staff by deploying their expertise globally and remotely to assist multiple clients in a day.

How can we help?

Monetise your remote aftersales service

Your customers go to a nearby supplier for cost and speed. Remote video support turns your aftersales into a revenue stream, improves loyalty and opens the door to selling spare parts and refurbishment.

Reduce your trips and footprint

Specialist technicians are in short supply and you must make the most of their time and knowledge. Save them from travelling. Make it easy for your best technicians to provide video support to your customers and novice technicians from afar.

Improve your technical staff's effectiveness

Guide local technicians step by step, with an expert on the line and the whole job recorded. Fewer errors, full traceability, and knowledge that stays inside the company.
FREE TRIAL

Everything in one platform

See, guide and pick with the same account, and add what you need.
SEE

Live expert help, anywhere

Live video assistance with AR, voice and text translation, on any device and on poor connections.
  • AR annotations on the live image
  • Real-time voice and text translation
  • Smart glasses, phones and tablets
Learn more
GUIDE

Every procedure done right

Step-by-step procedures on smart glasses, phones and tablets, offline too, with every step checked by AI.
  • Works offline on the shop floor
  • AI checks every photo and reading
  • A traceable report for every job
Learn more
PICK

Pick faster, with both hands free

Voice and camera on smart glasses: the order in the picker’s line of sight and every line confirmed as it is picked.
  • The pick list in your line of sight
  • Confirm by voice or by scanning
  • Plugs into your WMS or ERP
Learn more
ADD-ONS THAT PLUG INTO THE SAME ACCOUNT

Remote Helpdesk

Remote Desktop

AI Technical Assistant

Object Detection

One account, one console

The same users, licences and reports for every product and add-on.

Ready for your systems

API and SSO; ERP, CRM, CMMS and WMS integrations.

ISO 27001 and SOC 2

In the cloud, on your servers or in a private network with no internet.
NEW ADD-ON

AI Technical Assistant: your knowledge, everywhere

Your manuals, procedures, reports, diagrams and drawings, answered by text or voice wherever your people work, on smart glasses too, always with the source. It only answers from your own documentation, and when it should, it opens a ticket or a Remote Eye call with your expert.

DISCOVER THE AI TECHNICAL ASSISTANT

Discover our products

remote eye logo

Remote video support software with AI, AR, all-in-one chat, speech and text translator to connect on-site technicians with support departments, running on PCs, mobiles, tablets and smart glasses.

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Process eye logo

Step-by-step guidance software with AI and AR for error prevention ensures full traceability during any inspection, assembly or maintenance task, running on PCs, mobiles, tablets and smart glasses.

Learn More
Picking Eye logo

Voice-guided picking on smart glasses: the pick list in your line of sight, both hands free and every line confirmed by voice or by scanning, integrated with your WMS / ERP.

Learn More
remote eye softwareProcess eye softwarePicking Eye: voice-guided picking on smart glasses
SMART GLASSES

We also sell the smart glasses

RealWear, Vuzix, Epson, Rokid and Moziware, configured and ready to use with Remote Eye and Process Eye. Buy them from our shop, with support included.
VISIT THE SHOP
DISCOVER SMART GLASSES
Navigator 520M400Moverio BT-45CSX-CraftCimo
IN THEIR OWN WORDS

What our customers say

“The smart glasses with Remote Eye software allow connection with an expert, who can see in real time what the mechanic is observing through the glasses. This facilitates two-way communication between the expert, who is in front of his computer, and the technician, who is diagnosing the unit on the machine. Through this technology we can offer our customers much more efficient repairs and our technicians much more direct advice from the central office.”
Juan Pablo Almagro
Product specialist and trainer
“Thanks to this solution, we provide our professionals with an alternative that manages to reduce the overall time spent on maintenance activities in plants and production inspections by 20%. As highlighted by the oil company, the implementation of this system also allows for ‘cost and time reduction,’ and increases the safety of personnel by minimizing physical access to any potentially dangerous installation.”
Javier Arce
Green Hydrogen Projects Contracts and Supplies Manager
“In our line of business, collaboration and effective communication are essential. By implementing this new technology, we can guide our customers and partners, thereby maximizing quality and biosecurity. It also has the added benefit of being a much more sustainable practice, saving us quite a lot of travel. It allows us to work smarter and get stronger together.”
Torur Jacobsen
In-Farm Solutions Manager
“Traditionally, technical service support to customers across different countries and continents involves several travels, contributing to higher carbon footprints. The RemoteEye solution, allows us to overcome geographic barriers by reducing travel significantly.”
Mads Ulrik Petersen
Spare Parts Manager

Do you want to know more?

Contact us to understand how we can help your business enjoy the power of assisted reality
CONTACT US