Our proprietary software allows users to execute difficult tasks and operations maintenance with remote assistance thanks to information sharing between field service operators and support departments.
Clients trust our solutions
Countries where we are present
minutes per year in calls
Expensive equipment needs to be productive all the time. If it stops, the company suffers productivity losses like reduced output, less income and costly time having it repaired. Smart Glasses and mobile phones can provide better diagnosis, work traceability and direct connection with a distant expert that can help you overcome the situation.
Connect to an expert with live video remote assistance to support you and fix any problem. Even if you're out of field service technicians or have trouble hiring more, Wideum's hands-free, cloud based quality solutions can be your team's most valuable asset.
Avoid travels: no more unnecessary travels. Remote agents and experts can virtually see a physical environment and provide guidance using on-screen annotations thereby reducing resolution time and costly travels.
Remote video assistance can become a new source of income in the delivery of enhanced technical service to your customers. It will improve your competitiveness providing your global expertise to local customers.
A software solution that works on smart glasses, tablets, smartphones and PCs to share information between on-site operators and support departments.Learn More
A video remote support software to be used on smart glasses that allows both the technician and the expert to communicate hands-free to perfectly solve any incident.Learn More
A step-by-step support software for the prevention of errors and that ensures full efficacy during any inspection, assembly or maintenance task.Learn More