Case study: developing a new support service in pharma packaging

New Customer Service with Remote eye Who is Bausch Advanced Technologies and what are you doing? BAUSCH Advanced Technologies, Inc. is located in Clinton, Connecticut (USA) and is a part of BAUSCH Advanced Technology Group. We are a pharmaceutical packaging machinery company that offers sales, design, manufacturing, service, and more for the pharmaceutical and biotechnology […]

ASTICAN: more connected, better informed and more efficient

ASTICAN trusts Wideum’s Remote eye to improve their customer service Astilleros Canarios S.A.(ASTICAN ) is a privately owned ship repair yard with well experienced staff, and whose main activity is the repair, maintenance, and conversion of all types of vessel, structures, marine renewable energy devices and offshore units. Its modern installations, particularly its dry-docking system, […]

Wideum presents Remote eye at Shipbuilding conference

Wideum joins as a Lead Presentation Partner at Shipbuilding & Lifecycle Tech 4.0 On February 11, Wideum took part in the Shipbuidling & Lifecycle Tech 4.0 event as a Lead Presentation Partner. The main purpose of the presentation was to create awareness of remote service technology for the operational workforce using smart glasses. Our industry […]

3 benefits of ISO 27001 certification

iso27001

3 benefits of ISO 27001 certification ISO 27001 is the only auditable international standard that defines the requirements of an Information Security Management System. An ISMS is a systematic approach which consists of processes, technology and people that helps companies protect and manage all their organisation’s information through effective risk management.  At the heart of ISO 27001 there […]

ASTICAN: more connected, better informed and more efficient

ASTICAN trusts Wideum’s Remote eye to improve their costumer service   Astilleros Canarios S.A.(ASTICAN ) is a privately owned ship repair yard with well experienced staff, and whose main activity is the repair, maintenance, and conversion of all types of vessel, structures, marine renewable energy devices and offshore units. Its modern installations, particularly its dry-docking […]

Case study: developing a new support service in pharma packaging

Wideum had the opportunity to interview one of our main customers in pharma packaging. Who is Bausch Advanced Technologies and what are you doing? BAUSCH Advanced Technologies, Inc. is located in Clinton, Connecticut (USA) and is a part of BAUSCH Advanced Technology Group. We are a pharmaceutical packaging machinery company that offers sales, design, manufacturing, […]

Top 5 benefits of professional remote support software vs. consumer apps

If you are relatively new to the concept of remote assistance solutions, it is a common misunderstanding to see it as a more expensive version of other remote connection solutions like FaceTime, Microsoft Teams, WhatsApp, Google Meet, and other professional video call software. And…what’s the difference between remote support software on a mobile phone and on […]

A bright future for remote service technology

The Mobile World Congress (MWC) in Barcelona is the world’s largest event in the mobile technology industry aimed at professionals in the sector. Every year, the MWC brings the latest in innovations and technology from more than 2,000 leading companies and organizes an extensive, high-quality conference programme. Wideum wouldn’t dare miss this exclusive opportunity, and […]

Remote assistance from Wideum powers MAQcenter / Okuma installation

remote assistance remote eye MAQcenter

Remote assistance in the installation of CNC machinery in the metal working industry. How do you install a double column turning center from Okuma at a customer in the quickest and most reliable way? The collaboration between MAQcenter, Okuma and Wideum produced a best practice case study in the installation of a large-capacity machine in […]

Remote Eye distribution in Denmark with Innomize

HARDI International A/S is an international group whose basic idea is to meet the user’s requirements for quality products which ensure efficient, punctual and accurate use of crop protection products. The company has its own training center (HARDI Academy) which hosts an International Service Seminar in Denmark every year for its subsidiaries, dealers, importers and […]