Get immediate live video remote assistance

Boost remote collaboration with live video on mobile devices and smart glasses which empower front-line workers and technicians.

Your challenges

Equipment downtime

A machine or piece of equipment stops and you need to get the unit back up and running quickly. For every unproductive minute, you lose money and put your business at risk.

Travel costs

Your technical experts need to travel long distances to repair or do maintenance work for your equipment. This costs money and time, while also causing employee tiredness, which are all a drain to your bottom line.

Talent scarcity

It is harder every day to hire skilful talent and very costly to bring them up to speed. You need to get more value from your existing staff and deploy their expertise globally.

Our features

Functions that get your tasks done effortlessly. Remote eye helps you to share information during a call, as well as, recording and saving it for later revision with remote and third-party experts.

Multi-device

Remote eye works with smart phones, smart glasses and tablets

Text Messenger

Write messages with a multi-language translator (>50 languages)

Multi-call

Several experts on the same call

Connect to third-party experts without license

They can join the call with an email or code invitation

Red dot

Point to the real problem for quick solutions

Live drawing

Capture and edit images during video calls in real-time

How we have helped Comexi improve their after sales support and monetize it

"With Wideum’s support we can constantly improve and adapt new functionalities that provide a better service for our clients, resulting in an increase of 17% in the after-sales demand."

Esteve Roura

Technical Service Director

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How we helped KUKA compete against local suppliers

Kuka has hundreds of robotics machines throughout Spain. When failures or damage happens, their service and maintenance personnel are required to travel to the sites in order to fix them. So that they enjoy a high level of customer satisfaction and remain competitive in the countries where they operate, Kuka must always provide their customers with very efficient technical service.

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How we helped Amazon Improve internal efficiency within the logistics area

Amazon has more than 1,150 warehouses / distribution centres in the United States. When they have a problem with machinery or equipment within their warehouses, they have to wait for the teams in charge to assist them. This causes internal delays and high costs

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How we helped TKE Improve internal Audits

TK Elevator contacted Wideum through a consultancy in order to evaluate the use of the remote assistance platform so as to improve their internal audit.

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Keysight case study

Keysight Technologies wanted to be more efficient in their customer service department. They were searching for a new technology to upgrade their department and they found the solution in Wideum’s Remote eye.

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How it works

Remote eye is a software solution based on smart glasses, smartphones, tablets and PCs to share information between on-site operators and support departments. It effectively assists users executing difficult tasks and operation maintenance, having real-time data at hand, while keeping a close look at the remote situation.

Free trial

How we do the setup?

Connect to an expert with live video remote assistance to help you fix any problem. Hands-free, cloud-based, screen sharing and quality solutions that can help you communicate efficiently and solve any issue.

Onboarding

From initial sign-up to product activation and first use, new users go through a customized demo that helps them to get set up and start using Remote eye.

Success team

Every day and in any circumstance, our customer support team will ensure that you and your users are able to make the best of our technology. We will collect and analyze customer feedback in order to improve our products and services.

Flex Support

When you need an expert’s hand, we will guide you through any questions you may have regarding our solutions, resolving any issue, handling account activations and general management.

Security

Encrypted data

We use Transport Layer Security (TLS 1.2) encryption for all transmitted data. Sensible information and other metadata uploaded into our applications is encrypted with AES 256-bit encryption at rest.

Cloud Services

Our servers hosted on AWS, as they are an AICPA SOC 1, SOC 2 type 2 and SOC 3 approved service providers and are ISO 27001, 27017 and 27018 certified. Different options are available to install apps on-premises.

Firewall

In addition to AWS security, antivirus and system firewall, we also use Trend Micro Cloud One - Workload Security (DSaas) as Wideum's Intrusion Detection and Prevention System (IDS / IPS).

Backups

We perform three backups a day of all your data. Each of them is saved on different servers from different providers, for optimal data safety.

ISO 27001 certified

Wideum is ISO 27001 certified. Our information security is achieved by implementing an appropriate set of controls, such as policies, practices, procedures, organizational structures and software functions.

"Wideum is our technology partner, thanks to their excellent product innovation and most importantly, their flexibility to adapt the solution to our requirements, fast responsiveness and continuous support.”

Javier Arce

Strategic Alliances and Innovation

"We see a bright future in our business partnership with Wideum due to their continuous product improvements and quick response capabilities."

Adrian Cheong

Technical product manager

"We believe in a bright future for remote service technology, especially for companies like Cepsa for which safety is the cornerstone of their operations, and for which, until very recently, there was no technology in the market that would allow to perform this kind of activities at our industrial facilities. Thanks to Remote Expertise now it is possible".

Javier Arce

Strategic Alliances and Innovation