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NEWS

News and insights

Technology, market analysis and customer stories about remote assistance, smart glasses and hands-free processes, written by the Wideum team.

Every article here is written by the engineers and the field team who install Remote Eye and Process Eye, so the examples come from real machines, real plants and real service calls. Use the filters above to go straight to technology, market analysis, customer use cases or company news.

gafas inteligentes para técnico servicio de campo
Technology

Smart Glasses for Field Service 2026: Vuzix M400 vs RealWear Navigator 520 vs Moziware Cimo 2

The most widely used smart glasses in field service and industry in 2026 are the Vuzix M400, the RealWear Navigator

top industries using remote assistance
Technology

Google glasses failed, but in 2026 users turn back to smart glasses. Why?

Remember 2013? The year of Google Glass? It was a time of awkward tech, privacy panics, and the unfortunate term

emergency-training-using-smart-glasses-and-remote-assistance
Technology

Remote Emergency Training on the High Seas: The CSIC Case Study for AR-Guided Lifesaving

Pivotal industry and engineering research confirms the irreversible shift towards digitized, knowledge-intensive field services. This validation highlights that traditional, slow

savings asistencia remota
Technology

The hidden cost savings of remote assistance: Why it’s a game-changer for your business

When it comes to implementing new technology, especially remote assistance software solutions, one of the most common concerns we hear

choosing smart glasses
Technology

Choosing the right smart glasses for your technicians: FAQ guide

Smart glasses have become an essential tool for industries looking to enhance productivity, improve operational efficiency, and empower their technicians

Remote Helpdesk B2B chat
Technology

10 frequent questions about B2B helpdesk software solutions

Understanding B2B helpdesk software solutions is essential for businesses aiming to enhance their customer support and operational efficiency. Here are