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NEWS

News and insights

Technology, market analysis and customer stories about remote assistance, smart glasses and hands-free processes, written by the Wideum team.

Every article here is written by the engineers and the field team who install Remote Eye and Process Eye, so the examples come from real machines, real plants and real service calls. Use the filters above to go straight to technology, market analysis, customer use cases or company news.

cybersecurity remote assistance
Technology

Cybersecurity and Remote Assistance: Ensuring Security in the Digital Age

Protecting sensitive data and ensuring secure communications are essential to maintaining customer trust and meeting the strictest security standards. In

downtime remote assistance
Technology

Reducing Downtime in Industries: The Impact of Remote Assistance Solutions

Downtime poses a significant challenge, particularly for sectors such as oil and gas, automotive, chemicals, and manufacturing. When equipment fails, the repercussions

AI industries
Technology

Harnessing AI: Revolutionizing Industries from Automotive to Oil& Gas

Artificial Intelligence (AI) is fundamentally altering the landscape of various industries, driving unprecedented levels of efficiency and innovation. In sectors

fears of adopting-remote assistance technologies
Technology

Navigating Concerns: Addressing Common Fears About Remote Assistance Technology with Wideum

At Wideum, we understand that transitioning to remote assistance technology can raise several concerns for businesses. Questions about data security,

top industries using remote assistance
Technology

Top Industries Adopting Smart Glasses for Remote Assistance in 2025

Industries are constantly seeking innovative ways to improve efficiency, reduce costs, and enhance safety, and smart glasses have emerged as

Augmented Connected Worker
Technology

Wideum empowers the augmented connected workforce revolution

The emergence of Augmented Connected Worker (ACW) and Augmented Connected Workforce (ACW) technologies is transforming the way businesses operate. As

trends remote assistance
Technology

TOP 5 Trends of Remote Assistance Software Solutions for B2B in 2025

In 2025, remote assistance software has become a critical tool for B2B companies to streamline operations, deliver exceptional support, and foster strong