CASE STUDY

Ocado

How we helped Ocado on their employee training in service and maintenance

Warehouse Logistics

UK, France, Sweden, Japan, USA, Canada, Australia

2020 – today

Remote Eye

The challenge

Ocado Technology builds the technology that is changing the way the world shops, using artificial intelligence, machine learning, data science and robotics. It enables retail partners around the world to offer strong customer experiences through automation.

Ocado wanted its staff to be trained to carry out service and maintenance tasks in every country where it operates. Its commitment is to give its teams reliable, efficient and easy-to-use tools, and to make its after-sales service and maintenance departments more efficient.

The solution

Ocado deployed a complete solution with RealWear headsets (smart glasses) and Remote Eye. It started in mid-2020, during the strictest lockdowns and travel restrictions in Europe and the USA. When engineering trainers could not travel to new Ocado site openings, they used the technology to train field service operators overseas in repair and maintenance tasks.

Ocado is now starting to use Twin Eye to connect its engineers, mostly based in the UK, directly with technicians in other countries, showing them how to perform specific maintenance, update and repair tasks on its robots.

Remote training for new site openings during lockdowns
RealWear smart glasses with Remote Eye for field operators
UK engineers guide technicians abroad with Twin Eye
Maintenance, update and repair tasks on robots taught on the job

Products used

Results

Ocado kept training its field teams and opening new sites while travel was restricted. Its UK engineers now guide technicians abroad step by step on the robots. As one of its head engineers in Great Britain puts it: “there’s nothing like learning on the job!”

Ocado wanted its staff to be trained to perform service and maintenance tasks in all countries where they operate. Ocado’s commitment is to provide their teams with an excellent selection of tools which are reliable, efficient and easy to use.

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