CASE STUDY

Kuka

How we helped KUKA compete against local suppliers

Equipment Manufacturers

Spain

2020 – today

Remote Eye

The challenge

Kuka is an international automation company headquartered in Augsburg, Germany, with around €3.2 billion in sales and more than 14,000 employees. It supplies robots, cells and fully automated installations to the automotive, electronics, consumer goods, e-commerce, retail and healthcare sectors.

Kuka has hundreds of robotic machines across Spain. When a failure occurs, service and maintenance staff have to travel to the site to fix it. To keep customer satisfaction high and stay competitive against local suppliers, Kuka must deliver a very efficient technical service while cutting travel costs and machine downtime.

The solution

Remote Eye gave Kuka a tailor-made remote assistance solution that it could offer to its own customers. Its technicians can now troubleshoot machines in the field quickly, reduce service travel costs and respond to customers faster.

Kuka uses Remote Eye on smart glasses, smartphones, tablets and PCs to share information between on-site operators and its support departments. Users get help with difficult tasks and maintenance, with real-time data at hand and a clear view of the remote situation.

Troubleshoot robots in the field with ease and speed
Lower service travel costs and machine downtime
Faster response times for Kuka's customers
Works on smart glasses, smartphones, tablets and PCs

Products used

Results

Kuka now assists customers in less time, avoids unnecessary service trips and reduces machine downtime. The faster, more efficient service helps it compete against local suppliers in the markets where it operates.

€3.2bn

annual sales

14,000+

employees

Kuka has hundreds of robotics machines throughout Spain. When failures or damage happens, their service and maintenance personnel are required to travel to the sites in order to fix them. So that they enjoy a high level of customer satisfaction and remain competitive in the countries where they operate, Kuka must always provide their customers with very efficient technical service.

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