CASE STUDY

Amazon

How we helped Amazon Improve internal efficiency within the logistics area

Warehouse Logistics

United States, Canada

2020 – today

Remote Eye

The challenge

Amazon.com, Inc. is an American e-commerce and cloud services company based in Seattle, Washington, with more than 1,150 warehouses and distribution centres in the United States.

When a machine or piece of equipment failed inside a warehouse, local staff had to wait for the teams in charge to come and assist them. Every incident meant internal delays and high costs.

The solution

Amazon uses Remote Eye, Wideum’s remote assistance software, on smart glasses, smartphones, tablets and PCs. It connects on-site operators with their support departments and helps them carry out difficult tasks and resolve incidents.

With real-time data at hand, the engineering team follows each situation remotely and supports the teams in the warehouse without travelling.

Improve internal efficiency in the logistics area
Reduce travel costs and downtime across warehouses
Resolve machinery incidents with remote expert support
Real-time data for the engineering team

Products used

Results

Amazon improved internal efficiency in its logistics operations and cut travel costs and downtime across its warehouses, while its engineering teams became more productive.

1,150+

warehouses and distribution centres in the US

Amazon has more than 1,150 warehouses / distribution centres in the United States. When they have a problem with machinery or equipment within their warehouses, they have to wait for the teams in charge to assist them. This causes internal delays and high costs

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