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Remote video assistance with AI and AR

The leading video collaboration software for frontline workers, even with poor internet, on desktop, mobile and smart glasses.
Designed to support on-site workers from your helpdesk.
Offer your customers a premium service with your own branding.
With a powerful speech and text translator.
Our software integrates easily with your CRM and ERP via API and SSO.
In the cloud or on your servers. No app needed.
Guaranteed cybersecurity - ISO27001 certified.

Start using today our video assistance software, for free:

    remote video assistance
    industrial smart glasses

    Simultaneous voice Translator

    We eliminate linguistic barriers: Speak in your language, naturally. Your interlocutor will receive an accurate voice translation in the language you select.
    Bidirectional translation with 44 languages available, in Audio and with Subtitles.
    Supports multiple users, just select your original language and output language.
    software remote assistance voice translator

    What does it solve?

    equipment downtime

    Downtime due to failures

    A piece of equipment breaks down and you need to get the unit back up and running quickly. For every unproductive minute, you lose money and put your business at risk.

    reduce travel cost

    Travel costs and footprint

    Your technicians have to travel long distances to repair or service equipment. This costs money and unproductive time, it causes burnout and avoidable footprint.

    Calculate CO2 savings by applying remote support:

    resolve talent scarcity

    Technical staff shortage

    Recruiting skilled technicians is costly. We should maximize current staff by deploying their expertise globally and remotely to assist multiple clients in a day.

    Calculate ROI and savings of remote assistance:

    Discover How to Monetize Your After-Sales Services with Remote Assistance

    Looking for new ways to increase your company’s revenue and improve customer satisfaction?
    Our complete guide “Monetize Remote Assistance and Save on your After-Sales Service” is just what you need.
    Take your after-sales service to the next level.
    whitepaper

    How it works

    Remote eye is a visual technical assistance software solution based on smart glasses, smartphones, tablets and PCs to share information between on-site operators and support departments. It effectively assists users executing difficult tasks and operation maintenance, having real-time data at hand, while keeping a close look at the remote situation.

    Download Brochure

    Our features

    Features that make your tasks effortless. Remote eye helps you to give instructions and share information during a video call, as well as record and save the entire report in your ERP, CRM, CMMS management systems.

    Multi-device

    Remote eye works with smart phones, smart glasses and tablets

    Live and subtitled voice translations

    Communicate in any language with simultaneous voice and text translation.

    Image recognition with Artificial Intelligence

    Recognises text, reads digital counters, QR codes and barcodes

    Text messaging with speech-to-text and multilingual translation

    Chat with an automatic translator and take advantage of Speech to Text transcription.

    Face Masking

    Hide the faces of the participants

    Point and draw live

    Live signalling, capturing and editing images during video calls in real-time.

    Customisable reports with with AI summary

    Get detailed and customisable reports generated by AI, with automatic transcription and summary of each session

    Connect with third-party experts without the need for a license

    Invite your suppliers to join the video call easily without requiring a login or licence.

    use of remote devices
    remote team of experts
    software recognises text and QR codes
    automatic translator software
    GDPR software hide the faces of the participants
    With Remote eye, do live signalling, capture and edit images
    report
    join the video call easily

    How we helped Amazon Improve internal efficiency within the logistics area

    Amazon has more than 1,150 warehouses / distribution centres in the United States. When they have a problem with machinery or equipment within their warehouses, they have to wait for the teams in charge to assist them. This causes internal delays and high costs

    Get Case study

    How we have helped CEPSA improve their operations in hazardous areas

    Remote Expertise is a complete tailor-made solution, designed by Wideum and Cepsa to empower field workers with innovative technology which improves their day-to-day activities, getting them ready for the future.

    Get Case study

    How we have helped Comexi improve their after sales support and monetize it

    "With Wideum’s support we can constantly improve and adapt new functionalities that provide a better service for our clients, resulting in an increase of 17% in the after-sales demand."

    Esteve Roura

    Technical Service Director

    Get Case study

    Keysight case study

    Keysight Technologies wanted to be more efficient in their customer service department. They were searching for a new technology to upgrade their department and they found the solution in Wideum’s Remote eye.

    Get Case study

    Discover how Wideum helped Syngenta in crop surveillance and plague control

    Syngenta video remote assistance
    Syngenta implemented a full solution with Realwear Headsets (or smart glasses) and Remote Eye. When their teams can’t travel to remote lands and sites, they used joint technology in order to train and empower all their local farmers to counter threats in crop protection and maintenance tasks.

    Case Study

    Discover how Remote eye helped DanBred meet stringent biosecurity requirements

    DanBred, a global biotechnology company based in Denmark, has deployed Remote eye assisted reality for the remote inspection of pig herds. The technology deployment helps DanBred meet stringent biosecurity requirements while reducing the amount of travel conducted by its employees and customers, thus, contributing to lowering carbon emissions.

    How we helped TKE Improve internal Audits

    TK Elevator contacted Wideum through a consultancy in order to evaluate the use of the remote assistance platform so as to improve their internal audit.

    Get Case study

    We implement Remote eye in your company

    Remote onboarding

    Onboarding

    From initial sign-up to product activation and first use, new users go through a customized demo that helps them to get set up and start using Remote eye.

    Customer Success Program

    Customer Success Program

    We develop a tailored implementation plan to achieve your goals. Every day and in every circumstance, our Customer Success team will ensure that you and your users get the most out of our technology.

    software support

    Flex Support 24x7

    Connect with our Customer Care team to assist you with any questions you may have about our solutions, resolving any issues, handling account activations and general management.

    Get your FREE license now

    Security

    Encrypted data

    Encrypted data

    We use Transport Layer Security (TLS 1.2) encryption for all transmitted data. Sensible information and other metadata uploaded into our applications is encrypted with AES 256-bit encryption at rest.

    Cloud Services

    Cloud Services

    Our servers hosted on AWS, as they are an AICPA SOC 1, SOC 2 type 2 and SOC 3 approved service providers and are ISO 27001, 27017 and 27018 certified. Different options are available to install apps on-premises.

    Firewall

    Firewall

    In addition to AWS security, antivirus and system firewall, we also use Trend Micro Cloud One - Workload Security (DSaas) as Wideum's Intrusion Detection and Prevention System (IDS / IPS).

    software Backups

    Backups

    We perform three backups a day of all your data. Each of them is saved on different servers from different providers, for optimal data safety.

    ISO 27001 certified

    ISO 27001 certified

    Wideum is ISO 27001 certified. Our information security is achieved by implementing an appropriate set of controls, such as policies, practices, procedures, organizational structures and software functions.

    "We believe in a bright future for remote service technology, especially for companies like Cepsa for which safety is the cornerstone of their operations, and for which, until very recently, there was no technology in the market that would allow to perform this kind of activities at our industrial facilities. Thanks to Remote Expertise now it is possible".

    Javier Arce

    Strategic Alliances and Innovation

    "The smart glasses with Remote Eye software allow connection with an expert, who can see in real time what the mechanic is observing through the glasses. This facilitates two-way communication between the expert, who is in front of his computer, and the technician, who is diagnosing the unit on the machine. Through this technology we can offer our customers much more efficient repairs and our technicians much more direct advice from the central office."

    Juan Pablo Almagro

    Product specialist and trainer

    "Thanks to this solution, we provide our professionals with an alternative that manages to reduce the overall time spent on maintenance activities in plants and production inspections by 20%. As highlighted by the oil company, the implementation of this system also allows for 'cost and time reduction,' and increases the safety of personnel by minimizing physical access to any potentially dangerous installation."

    Javier Arce

    Green Hydrogen Projects Contracts and Supplies Manager

    "In our line of business, collaboration and effective communication are essential. By implementing this new technology, we can guide our customers and partners, thereby maximizing quality and biosecurity. It also has the added benefit of being a much more sustainable practice, saving us quite a lot of travel. It allows us to work smarter and get stronger together."

    Torur Jacobsen

    In-Farm Solutions Manager

    "Traditionally, technical service support to customers across different countries and continents involves several travels, contributing to higher carbon footprints. The RemoteEye solution, allows us to overcome geographic barriers by reducing travel significantly."

    Mads Ulrik Petersen

    Spare Parts Manager

    Do you want to know more?

    Contact us to understand how we can help your business enjoy the power of assisted reality

    Contact us