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Wideum
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Get immediate live video remote assistance

Boost remote collaboration with live video on mobile devices and smart glasses to empower front-line workers and technicians.


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    They already work with Remote Eye
    THE PROBLEM

    What does it solve?

    Downtime due to failures

    A piece of equipment breaks down and you need to get the unit back up and running quickly. For every unproductive minute, you lose money and put your business at risk.

    Travel costs and footprint

    Your technicians have to travel long distances to repair or service equipment. This costs money and unproductive time, it causes burnout and avoidable footprint.

    Technical staff shortage

    Recruiting skilled technicians is costly. You should maximize current staff by deploying their expertise globally and remotely to assist multiple clients in a day.

    How it works

    Remote Eye is a visual technical assistance software solution based on smart glasses, smartphones, tablets and PCs to share information between on-site operators and support departments. It effectively assists users executing difficult tasks and operation maintenance, having real-time data at hand, while keeping a close look at the remote situation.
    DOWNLOAD BROCHURE

    We implement Remote Eye in your company

    Onboarding

    A tailored demo and guided activation, from sign-up to first real call.

    Customer Success Program

    An implementation plan built around your goals, with a team that follows it through.

    Flex Support 24x7

    Our Customer Care team, reachable 24x7 for any question or incident.

    TRY REMOTE EYE FOR FREE

    Our features

    Everything you need during the call — and the report filed in your ERP, CRM or CMMS when it ends.

    Multi-device

    Smartphones, tablets and smart glasses.

    Live and subtitled voice translations

    Speak your language; the other side hears theirs, live.

    Works from 150 kbps

    Built for poor connections: a Remote Eye call runs from just 150 kbps, about 30 % of what Teams, Zoom or WhatsApp need.

    Point and draw live

    Signal, capture and annotate on the video in real time.

    QR barcode and OCR reader

    Reads text, digital counters, QR codes and barcodes.

    Thermal image

    Compatible with FLIR thermal cameras and the RealWear thermal camera: the expert sees the heat map live, in the same call.

    Text messaging with speech-to-text and multilingual translation

    Chat with automatic translation and speech-to-text.

    Face Masking

    Hides participants faces when privacy requires it.

    Customisable reports with AI summary

    Reports generated by AI, sent straight to your systems.

    Private networks and on-premise

    Run it on our cloud, on your own servers, or as a closed deployment with no internet access at all.

    API integration with your ERP and CRM

    Fully or modularly integrable via API with Salesforce, SAP, Oracle or Microsoft Dynamics.

    Connect with third-party experts without the need for a license

    Invite suppliers to the call via email, SMS or a code.

    White-label: Use your logo and brand colors

    Use your own logo and brand colors.

    ADD-ONS

    Extend Remote Eye

    Four add-ons that build on Remote Eye for specific needs. Same platform, same account.
    REMOTE EYE ADD-ON

    Remote Helpdesk

    Customers and field teams write to you in one place: a WhatsApp-style chat with live translation where every request gets a status and a priority, and becomes a Remote Eye video call the moment it needs one.

    Ticketing, satisfaction surveys and AI-summarised reports, filed in your CRM or ERP. Same users, same licence, same security.
    LEARN MORE – Remote Helpdesk
    REMOTE EYE ADD-ON

    Remote Desktop

    Your expert sees the technician’s camera and takes control of the PC next to the machine: HMI, PLC software, any desktop, in the same Remote Eye call.

    Unattended access to authorised machines, file transfer, clipboard, multi-monitor, any OS. Encrypted end to end, no ports to open, on your own servers if you want.
    LEARN MORE – Remote Desktop
    REMOTE EYE ADD-ON

    AI Technical Assistant

    Your manuals, reports, diagrams and drawings, answered in the field: by text or voice, on smart glasses too, always with the source.

    We structure your documentation for precise answers. No hallucinations, any number of documents, different answers per role, on your own servers if you want, integrated with your ERP, CMMS or CRM.
    LEARN MORE – AI Technical Assistant
    REMOTE EYE ADD-ON

    Object Detection

    Computer vision trained on your own parts and tools: it detects, locates and counts objects in the live video and verifies each critical step of an assembly, a picking line or an inspection, before the technician moves on.

    Runs on smart glasses, phones and tablets, works offline, and logs every check with its photo in the report.
    LEARN MORE – Object Detection

    Works with the leading smart glasses

    RealWear, Vuzix, Epson, Rokid and more — buy them ready to use with Remote Eye at our shop.
    VISIT THE SHOP
    CASE STUDIES

    See how our customers handle it

    Learn how our clients use Remote Eye to collaborate remotely.

    How we helped Amazon Improve internal efficiency within the logistics area

    Amazon has more than 1,150 warehouses / distribution centres in the United States. When they have a problem with machinery or equipment within their warehouses, they have to wait for the teams in charge to assist them. This causes internal delays and high costs
    READ THE CASE STUDY

    How we have helped MOEVE (CEPSA) improve their operations in hazardous areas

    Remote Expertise is a complete tailor-made solution, designed by Wideum and Moeve to empower field workers with innovative technology which improves their day-to-day activities, getting them ready for the future.
    READ THE CASE STUDY

    How we have helped Comexi improve their after sales support and monetize it

    “With Wideum’s support we can constantly improve and adapt new functionalities that provide a better service for our clients, resulting in an increase of 17% in the after-sales demand.”
    Esteve Roura
    Technical Service Director
    READ THE CASE STUDY

    Keysight case study

    Keysight Technologies wanted to be more efficient in their customer service department. They were searching for a new technology to upgrade their department and they found the solution in Wideum’s Remote Eye.
    READ THE CASE STUDY

    Discover how Remote Eye helped DanBred meet stringent biosecurity requirements

    DanBred, a global biotechnology company based in Denmark, has deployed Remote Eye assisted reality for the remote inspection of pig herds. The technology deployment helps DanBred meet stringent biosecurity requirements while reducing the amount of travel conducted by its employees and customers, thus, contributing to lowering carbon emissions.

    How we helped TKE Improve internal Audits

    TK Elevator contacted Wideum through a consultancy in order to evaluate the use of the remote assistance platform so as to improve their internal audit.
    READ THE CASE STUDY

    Solve complex car breakdowns

    Seat case study
    When a specialist was needed from headquarters to assist with complex vehicle breakdowns, SEAT’s dealership workshops struggled to resolve the issues. The main challenge was diagnosing and fixing these vehicle problems remotely and efficiently. Previously, it took a long time to resolve a case, with technicians often taking one to two months to arrive on-site.
    READ THE CASE STUDY

    Multi-vendor offshore troubleshooting

    the vessels can use the smart glasses to fix issues at sea
    Their vessels can use the smart glasses to fix issues at sea not only with their Internet system but also with other machines from different providers, helping justify the investment more effectively. By leveraging NSSLGlobal’s reliable satellite connectivity to power these augmented reality tools, onshore specialists can see exactly what the crew sees in real time.
    READ THE CASE STUDY
    LOOKING TO SELL REMOTE ASSISTANCE?

    Discover How to Monetize Your After-Sales Services with Remote Assistance

    Looking for new ways to increase your company’s revenue and improve customer satisfaction? Our complete guide “Monetize Remote Assistance and Save on your After-Sales Service” is just what you need. Take your after-sales service to the next level.
    DOWNLOAD THE GUIDE

    Security and Compliance

    Encrypted data

    TLS 1.2 in transit and AES-256 at rest.

    Cloud Services

    Hosted on AWS (SOC 1, SOC 2 type 2, SOC 3; ISO 27001, 27017 and 27018). On-premise also available.

    Firewall

    Intrusion detection and prevention with Trend Micro Cloud One, on top of AWS security and firewall.

    Backups

    Three backups a day, each one on servers from a different provider.

    ISO 27001 and SOC 2

    Wideum is ISO 27001 and SOC 2 certified: audited policies, procedures and controls.

    GDPR compliant

    Data processing agreements, EU hosting and the right to erasure, by default.

    IN THEIR OWN WORDS

    What our customers say

    “The smart glasses with Remote Eye software allow connection with an expert, who can see in real time what the mechanic is observing through the glasses. This facilitates two-way communication between the expert, who is in front of his computer, and the technician, who is diagnosing the unit on the machine. Through this technology we can offer our customers much more efficient repairs and our technicians much more direct advice from the central office.”
    Juan Pablo Almagro
    Product specialist and trainer
    “Thanks to this solution, we provide our professionals with an alternative that manages to reduce the overall time spent on maintenance activities in plants and production inspections by 20%. As highlighted by the oil company, the implementation of this system also allows for ‘cost and time reduction,’ and increases the safety of personnel by minimizing physical access to any potentially dangerous installation.”
    Javier Arce
    Green Hydrogen Projects Contracts and Supplies Manager
    “In our line of business, collaboration and effective communication are essential. By implementing this new technology, we can guide our customers and partners, thereby maximizing quality and biosecurity. It also has the added benefit of being a much more sustainable practice, saving us quite a lot of travel. It allows us to work smarter and get stronger together.”
    Torur Jacobsen
    In-Farm Solutions Manager
    “Traditionally, technical service support to customers across different countries and continents involves several travels, contributing to higher carbon footprints. The RemoteEye solution, allows us to overcome geographic barriers by reducing travel significantly.”
    Mads Ulrik Petersen
    Spare Parts Manager

    Do you want to know more?

    Contact us to understand how we can help your business enjoy the power of assisted reality
    CONTACT US