Glass to glass remote support to optimise productivity

Twin Eye is the see-what-I-see video remote support system, allowing you free use of your hands for any task, while looking at the issue. Use it for mentoring sessions or to resolve any situation.

Your challenges

Mentoring and Training

During the remote live video call, both the expert and the technician can see the same real-time images, which also helps your company provide on-the-job mentoring.

Travel costs

Your technical experts need to travel long distances to repair or do maintenance work for your equipment. This can cost plenty of money and time, not to mention employee tiredness, all of which are a drain to your bottom line.

Equipment downtime

A machine or piece of equipment stops and you need to get the unit back up and running quickly. For every minute that it is unproductive, you are losing money and putting your business at risk.

Our features

Twin Eye gives you advanced functions for efficient troubleshooting assistance and remote mentoring. During the remote live video call, both the expert and the technician can see the same real-time images, useful for live training or demonstrations.

Remote live video

Real-time video calls with experts

Fully hands-free

Both technicians can enjoy liberty of movement while on a call

Transparent display mode

Use this smart feature in Epson Moverio

Glass to Glass

Direct communication between Smart Glasses

Zoom in-and-out

Get things closer to your range of vision

How it works

All you need are two smart glasses before connecting to an expert on a video remote call to resolve any situation or for mentoring purposes. You can save contacts for future assistance, zoom in and out for a more detailed view and have both hands free at all times.

Free trial

How do we do the setup?

Connect to an expert with live video remote assistance to support you and fix any problem. Hands-free, cloud-based, screen sharing and quality solutions that can help you communicate efficiently and solve any issue.

Onboarding

From initial sign-up to product activation and first use, new users go through a customised demo that helps them to get set up and start using Remote eye.

Success team

Every day and in any circumstance, our customer support team will ensure that you and your users are able to make the best of our technology. We will collect and analyze customer feedback in order to improve our products and services.

Flex Support

When you need an expert’s hand, we will guide you through any questions you may have regarding our solutions, resolving any issue, handling account activations and general management.

Security

Encrypted data

We use Transport Layer Security (TLS 1.2) encryption for all transmitted data. Sensible information and other metadata uploaded into our applications is encrypted with AES 256-bit encryption at rest.

Cloud Services

Our servers hosted on AWS, as they are an AICPA SOC 1, SOC 2 type 2 and SOC 3 approved service providers and are ISO 27001, 27017 and 27018 certified. Different options are available to install apps on-premises.

Firewall

In addition to AWS security, antivirus and system firewall, we also use Trend Micro Cloud One - Workload Security (DSaas) as Wideum's Intrusion Detection and Prevention System (IDS / IPS).

Backups

We perform three backups a day of all your data. Each of them is saved on different servers from different providers, for optimal data safety.

ISO 27001 certified

Wideum is ISO 27001 certified. Our information security is achieved by implementing an appropriate set of controls, such as policies, practices, procedures, organizational structures and software functions.

"Wideum is our technology partner, thanks to their excellent product innovation and most importantly, their flexibility to adapt the solution to our requirements, fast responsiveness and continuous support.”

Javier Arce

Strategic Alliances and Innovation