Remote Technical Assistance for Field Services

Remote HELPDESK

Our HELPDESK solution offers companies a professional chat platform designed specifically for business communication, resembling the familiar interface of WhatsApp but tailored for a distraction-free environment. This innovative multi user tool enables teams to collaborate seamlessly, ensuring that conversations remain focused on productivity and problem-solving.

HELPDESK = chat + translator + ticketing + reporting

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Comment avons-nous aidé Amazon à améliorer l'efficacité interne dans le domaine de la logistique

Amazon possède plus de 1 150 entrepôts / centres de distribution aux États-Unis. Lorsqu'ils ont un problème avec une machine ou un équipement dans leurs entrepôts, ils doivent attendre que les équipes en charge leur viennent en aide. Cela entraîne des retards internes et des coûts élevés.

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Comment nous aidons Astican à réduire les coûts et le temps des techniciens

Astican souhaitait améliorer l'efficacité de son service clientèle. Ils étaient à la recherche d'une nouvelle technologie qui les aiderait à améliorer leur service, et ils ont trouvé la solution dans la technologie d'assistance à distance de Wideum.

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Comment nous avons aidé TKE à améliorer ses audits internes

TK Elevator a contacté Wideum par le biais d'un cabinet de conseil afin d'évaluer l'utilisation de la plateforme de téléassistance pour améliorer leur audit interne.

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To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.

Functional Always active

The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.

Preferences

The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.

Statistics

The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.

Marketing

The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.

Healthcare and Telemedicine Assistance

Increase the value of your medical assistance

Maximise your medical services with the best software for mobile and smart glasses, connecting doctors with knowledge in the cloud and with your remote personnel, improving the productivity and quality of your medical service.

Try our remote assistance software and the smart glasses:

Differentiate with remote after-sales service

Increasing the value of your after-sales service contracts

Combat the shortage of qualified technical staff

Instructs and guides anyone in need of support in the field.

Remote HELPDESK

Comment avons-nous aidé Amazon à améliorer l'efficacité interne dans le domaine de la logistique

Comment nous aidons Astican à réduire les coûts et le temps des techniciens

Comment nous avons aidé TKE à améliorer ses audits internes

How can we help?

Vous voulez en savoir plus ?

Healthcare and Telemedicine Assistance

Increase the value of your medical assistance

Maximise your medical services with the best software for mobile and smart glasses, connecting doctors with knowledge in the cloud and with your remote personnel, improving the productivity and quality of your medical service. Try our remote assistance software and the smart glasses:

Differentiate with remote after-sales service

Increasing the value of your after-sales service contracts

Combat the shortage of qualified technical staff

Instructs and guides anyone in need of support in the field.

Remote HELPDESK

Comment avons-nous aidé Amazon à améliorer l'efficacité interne dans le domaine de la logistique

Comment nous aidons Astican à réduire les coûts et le temps des techniciens

Comment nous avons aidé TKE à améliorer ses audits internes

How can we help?

Vous voulez en savoir plus ?

Maximise your medical services with the best software for mobile and smart glasses, connecting doctors with knowledge in the cloud and with your remote personnel, improving the productivity and quality of your medical service.

Try our remote assistance software and the smart glasses: