REMOTE EYE · PROCESS EYE ADD-ON

Your knowledge, everywhere

The AI add-on for Remote Eye and Process Eye. We structure, segment and digest your manuals, procedures, reports, charts, diagrams and drawings, so your technicians and customers get precise, fast answers with their original source — by text or voice, on smart glasses too. It only answers from your own documents: no hallucinations, no internet.

Try the AI Technical Assistant for 15 days:

They already work with Wideum

HOW IT FITS

The AI Technical Assistant extends Remote Eye and Process Eye

Remote Eye is the live video assistance platform and Process Eye the step-by-step guidance platform; the AI Technical Assistant is the add-on that turns your own documentation into a technical knowledge base for both. A knowledge base we configure with you — manuals, procedures, work instructions, reports, charts, diagrams and drawings, in any quantity — that answers in the field, by text or by voice, with the source attached. Same users, same licence, same security, on our cloud or on your own servers.

The platforms: Remote Eye and Process Eye

Remote Eye brings live video assistance with AR on desktop, mobile and smart glasses; Process Eye guides the operator step by step through the job. The assistant works on top of both.

The add-on: AI Technical Assistant

Your documentation, structured, segmented and digested by our team so the assistant answers precisely and fast, with the page, diagram or drawing it comes from.

One workflow

The assistant answers first, up to the level you set; when it needs a human, it opens a ticket or a Remote Eye call with your expert, with the context already there.

More than a search box

We set up your knowledge base: your documents are structured, segmented and digested for more precise and faster answers, each with its original source to check and go deeper.
It learns from your manuals, reports, charts, diagrams and drawings.
No hallucinations: it works exclusively on your knowledge base and never searches the internet.
Scalable to any number of documents — you set the limit.
Different sources and different answers for different groups: your technicians, your customers. It helps the operator on the shop floor up to a set level of complexity, then hands over to one of your experts by opening a ticket in your system.
Installable on your own servers.
Fully integrable with your systems: ERP, CMMS, CRM…
Flexible and adaptable to any of your supports: show it on the screen of your machine, add it to your customer portal.

What it solves on top of Remote Eye and Process Eye

Knowledge that walks out

Your best technicians retire or move on and their know-how goes with them. The assistant keeps it working for the next one.

Minutes lost in manuals

Searching a 400-page PDF on a phone, in the field, with gloves on. Ask instead, and get the paragraph you need.

Experts interrupted for basics

Half of the calls to your remote experts are questions a manual already answers. Let the assistant take them first.

How it works

We configure your knowledge baseYour manuals, procedures, reports, charts, diagrams and drawings, structured, segmented and digested by our team, so every answer is precise, fast and comes with its source.
Your people ask, by text or by voiceFrom the app, the smart glasses, the screen of the machine or your customer portal. They get a concise answer with the exact page or diagram it comes from. Never from the internet.
It escalates when it shouldBeyond the level you set, it opens a ticket in your system or a Remote Eye call with one of your experts, with the context already there.

Our features

Your documentation, answered in the field — by text or by voice, with the source.

Learns from manuals, reports, charts, diagrams and drawings

PDFs, documents, photos, drawings and past interventions become the knowledge of the assistant.

Ask in plain language, get the answer with its source

The manual page, the diagram or the past call it comes from, to check and go deeper.

No hallucinations

It works exclusively on your knowledge base. It never searches the internet.

Answers by voice on smart glasses, in the worker's language

Hands free, in the field.

Scales to any number of documents

We structure, segment and digest your documentation. You set the limit.

Different answers for different roles

Your technicians, your customers: each group gets its own sources. When it goes beyond the set level, it opens a ticket to one of your experts.

Your knowledge stays yours

Private and secure: ISO 27001, SOC 2 and GDPR. Installable on your own servers. Nothing trains a public model.

Integrable with your systems and screens

ERP, CMMS, CRM; the screen of your machine or your customer portal.

Learns from every resolved call

Each Remote Eye, Process Eye or HelpDesk report is reviewed first (worth adding? yes / no) before it feeds the assistant.

We implement the AI Technical Assistant in your company

Onboarding

A tailored demo and guided activation: we structure, segment and digest your first documents with you.

Customer Success Program

An implementation plan built around your documentation, with a team that follows it through.

Flex Support 24x7

Our Customer Care team, reachable 24x7 for any question or incident.

Security and Compliance, inherited from the platform

The AI Technical Assistant runs on the same platform as Remote Eye and Process Eye, with the same hosting, the same encryption and the same certifications — or on your own servers, if you prefer. Your documents are stored privately, are never used to train public models and are the only thing the assistant answers from. See Remote Eye for the full picture.

Encrypted data

TLS 1.2 in transit and AES-256 at rest.

Cloud Services

Hosted on AWS (SOC 1, SOC 2 type 2, SOC 3; ISO 27001, 27017 and 27018). On-premise also available.

Firewall

Intrusion detection and prevention with Trend Micro Cloud One, on top of AWS security and firewall.

Backups

Three backups a day, each one on servers from a different provider.

ISO 27001 and SOC 2

Wideum is ISO 27001 and SOC 2 certified: audited policies, procedures and controls.

GDPR compliant

Data processing agreements, EU hosting and the right to erasure, by default.

IN THEIR OWN WORDS

What our customers say

“The smart glasses with Remote Eye software allow connection with an expert, who can see in real time what the mechanic is observing through the glasses. This facilitates two-way communication between the expert, who is in front of his computer, and the technician, who is diagnosing the unit on the machine. Through this technology we can offer our customers much more efficient repairs and our technicians much more direct advice from the central office.”

Juan Pablo Almagro

Product specialist and trainer

“Thanks to this solution, we provide our professionals with an alternative that manages to reduce the overall time spent on maintenance activities in plants and production inspections by 20%. As highlighted by the oil company, the implementation of this system also allows for ‘cost and time reduction,’ and increases the safety of personnel by minimizing physical access to any potentially dangerous installation.”

Javier Arce

Green Hydrogen Projects Contracts and Supplies Manager

“In our line of business, collaboration and effective communication are essential. By implementing this new technology, we can guide our customers and partners, thereby maximizing quality and biosecurity. It also has the added benefit of being a much more sustainable practice, saving us quite a lot of travel. It allows us to work smarter and get stronger together.”

Torur Jacobsen

In-Farm Solutions Manager

“Traditionally, technical service support to customers across different countries and continents involves several travels, contributing to higher carbon footprints. The RemoteEye solution, allows us to overcome geographic barriers by reducing travel significantly.”

Mads Ulrik Petersen

Spare Parts Manager