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A piece of equipment breaks down and you need to get the unit back up and running quickly. For every unproductive minute, you lose money and put your business at risk.
Your technicians have to travel long distances to repair or service equipment. This costs money and unproductive time, as well as causes employee burnout and an avoidable carbon footprint.
It is increasingly difficult to recruit well-qualified technicians and very costly to bring them up to speed. We need to make more use of existing staff and deploy their expertise globally, immediately, remotely assisting multiple customers and colleagues on the same day.
Features that make your tasks effortless. Remote eye helps you to give instructions and share information during a video call, as well as record and save the entire report in your ERP, CRM, CMMS management systems.
Live and subtitled voice translations
Communicate in any language with simultaneous voice and text translation.
Image recognition with Artificial Intelligence
Recognises text, reads digital counters, QR codes and barcodes
Remote eye is a software solution based on smart glasses, smartphones, tablets and PCs to share information between on-site operators and support departments. It effectively assists users executing difficult tasks and operation maintenance, having real-time data at hand, while keeping a close look at the remote situation.
Free trialEncrypted data
We use Transport Layer Security (TLS 1.2) encryption for all transmitted data. Sensible information and other metadata uploaded into our applications is encrypted with AES 256-bit encryption at rest.
Cloud Services
Our servers hosted on AWS, as they are an AICPA SOC 1, SOC 2 type 2 and SOC 3 approved service providers and are ISO 27001, 27017 and 27018 certified. Different options are available to install apps on-premises.
Firewall
In addition to AWS security, antivirus and system firewall, we also use Trend Micro Cloud One - Workload Security (DSaas) as Wideum's Intrusion Detection and Prevention System (IDS / IPS).
Backups
We perform three backups a day of all your data. Each of them is saved on different servers from different providers, for optimal data safety.
ISO 27001 certified
Wideum is ISO 27001 certified. Our information security is achieved by implementing an appropriate set of controls, such as policies, practices, procedures, organizational structures and software functions.