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Technology

Technology, market analysis and customer stories about remote assistance, smart glasses and hands-free processes, written by the Wideum team.

Every article here is written by the engineers and the field team who install Remote Eye and Process Eye, so the examples come from real machines, real plants and real service calls. Use the filters above to go straight to technology, market analysis, customer use cases or company news.

top industries using remote assistance
Technology

Google glasses failed, but in 2026 users turn back to smart glasses. Why?

Remember 2013? The year of Google Glass? It was a time of awkward tech, privacy panics, and the unfortunate term

emergency-training-using-smart-glasses-and-remote-assistance
Technology

Remote Emergency Training on the High Seas: The CSIC Case Study for AR-Guided Lifesaving

Pivotal industry and engineering research confirms the irreversible shift towards digitized, knowledge-intensive field services. This validation highlights that traditional, slow

savings asistencia remota
Technology

The hidden cost savings of remote assistance: Why it’s a game-changer for your business

When it comes to implementing new technology, especially remote assistance software solutions, one of the most common concerns we hear

choosing smart glasses
Technology

Choosing the right smart glasses for your technicians: FAQ guide

Smart glasses have become an essential tool for industries looking to enhance productivity, improve operational efficiency, and empower their technicians

Remote Helpdesk B2B chat
Technology

10 frequent questions about B2B helpdesk software solutions

Understanding B2B helpdesk software solutions is essential for businesses aiming to enhance their customer support and operational efficiency. Here are

helpdesk
Technology

Introducing Remote HELPDESK: Transforming B2B Chat Support

We are thrilled to announce the launch of Remote HELPDESK – a game-changing solution designed to take remote assistance to

cybersecurity remote assistance
Technology

Cybersecurity and Remote Assistance: Ensuring Security in the Digital Age

Protecting sensitive data and ensuring secure communications are essential to maintaining customer trust and meeting the strictest security standards. In