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A piece of equipment breaks down and you need to get the unit back up and running quickly. For every unproductive minute, you lose money and put your business at risk.Guide on "How to Monetize Post-Sales Services with Remote Support and AR":
Your technicians have to travel long distances to repair or service equipment. This costs money and unproductive time, it causes burnout and avoidable footprint.
Calculate CO2 savings by applying remote support:
Recruiting skilled technicians is costly. We should maximize current staff by deploying their expertise globally and remotely to assist multiple clients in a day.
Calculate ROI and savings of remote assistance:
Features that make your tasks effortless. Remote eye helps you to give instructions and share information during a video call, as well as record and save the entire report in your ERP, CRM, CMMS management systems.
Live and subtitled voice translations
Communicate in any language with simultaneous voice and text translation.
Image recognition with Artificial Intelligence
Recognises text, reads digital counters, QR codes and barcodes
Technical Service Director
Remote eye is a software solution based on smart glasses, smartphones, tablets and PCs to share information between on-site operators and support departments. It effectively assists users executing difficult tasks and operation maintenance, having real-time data at hand, while keeping a close look at the remote situation.
Free trial
Onboarding
From initial sign-up to product activation and first use, new users go through a customized demo that helps them to get set up and start using Remote eye.
Customer Success Program
We develop a tailored implementation plan to achieve your goals. Every day and in every circumstance, our Customer Success team will ensure that you and your users get the most out of our technology.
Flex Support 24x7
Connect with our Customer Care team to assist you with any questions you may have about our solutions, resolving any issues, handling account activations and general management.
Encrypted data
We use Transport Layer Security (TLS 1.2) encryption for all transmitted data. Sensible information and other metadata uploaded into our applications is encrypted with AES 256-bit encryption at rest.
Cloud Services
Our servers hosted on AWS, as they are an AICPA SOC 1, SOC 2 type 2 and SOC 3 approved service providers and are ISO 27001, 27017 and 27018 certified. Different options are available to install apps on-premises.
Firewall
In addition to AWS security, antivirus and system firewall, we also use Trend Micro Cloud One - Workload Security (DSaas) as Wideum's Intrusion Detection and Prevention System (IDS / IPS).
Backups
We perform three backups a day of all your data. Each of them is saved on different servers from different providers, for optimal data safety.
ISO 27001 certified
Wideum is ISO 27001 certified. Our information security is achieved by implementing an appropriate set of controls, such as policies, practices, procedures, organizational structures and software functions.
Strategic Alliances and Innovation
Technical product manager
Strategic Alliances and Innovation