Protecting sensitive data and ensuring secure communications are essential to maintaining customer trust and meeting the strictest security standards. In this context, Wideum has implemented a comprehensive cybersecurity approach to its remote assistance software, combining advanced technologies, encryption protocols, and international certifications to ensure maximum data protection and service continuity.
Data Encryption: Security in Transmission and Storage
Data protection begins with encryption, a key tool for ensuring information privacy and security. Wideum uses the Transport Layer Security (TLS 1.2) protocol to encrypt all transmitted data. This protocol, widely recognized as one of the most secure standards, protects internet communications through authentication, encryption, and data integrity.
TLS replaced the legacy SSL protocol and is ideal for protecting sensitive information, such as login credentials and financial data. Additionally, data stored in Wideum applications is protected using 256-bit AES encryption, an advanced encryption standard that ensures the security of information at rest. This level of encryption is used by financial and government institutions due to its high resistance to cyberattacks.
Cloud Services: Secure and Certified Infrastructure
Wideum’s infrastructure is hosted on Amazon Web Services (AWS) servers, one of the most trusted and secure cloud service providers in the world. AWS has certifications such as AICPA SOC 1, SOC 2 Type 2, and SOC 3, as well as international standards such as ISO 27001, 27017, and 27018, which guarantee information security and the privacy of data stored in the cloud. For companies that prefer to maintain full control over their data, Wideum also offers options to install its applications on local servers (on-premises), providing flexibility and adaptability to each client’s specific needs.
Firewall and Intrusion Protection
Perimeter security is another critical aspect of cybersecurity. In addition to the security measures built into AWS, Wideum uses an advanced firewall and antivirus solutions to protect its systems. It has also implemented Trend Micro Cloud One – Workload Security (DSaaS) as its intrusion detection and prevention system (IDS/IPS). This tool continuously monitors server activity, detecting and blocking potential threats before they can compromise data security.
Backups: Ensuring Service Continuity
Data loss can have catastrophic consequences for any business. Therefore, Wideum performs three daily backups of all stored information. These copies are stored on servers from different providers, ensuring greater redundancy and protection against technical failures or cyberattacks. This approach ensures that data is always available and protected, even in the event of unexpected incidents.
ISO 27001 Certification: A Commitment to Security
Wideum has obtained ISO 27001 certification, an international standard that validates the implementation of an information security management system (ISMS). This certification guarantees that our company applies a set of rigorous controls, including policies, procedures, organizational structures, and software functions, to protect the confidentiality, integrity, and availability of data.
Cybersecurity and Remote Assistance: A Comprehensive Approach
Wideum positions itself as a leader in cybersecurity for remote assistance with smart glasses, offering solutions that meet the highest security standards and adapt to the specific needs of each client. With measures such as TLS encryption, secure AWS infrastructure, advanced firewall systems, and redundant backups, Wideum ensures that our clients can operate with peace of mind, knowing their information is protected at all times.
