Fabricants d'équipements

Maximisez la valeur de votre service après-vente grâce à l'assistance à distance

Boostez votre service client avec le logiciel leader de l’assistance vidéo à distance pour les équipements industriels. Faites la différence en offrant un service client premium et en le monétisant.

Essayez le logiciel d’assistance vidéo et les lunettes intelligentes :

Différenciez-vous avec le SAV à distance

Les solutions de réalité assistée de Wideum accompagnent les projets de transformation numérique des industriels en améliorant l’efficacité de leur personnel.

Réduire le temps de dépannage

Lorsque la production de votre client est interrompue en raison d'une panne de machine, les techniciens sur site ont besoin d'une aide immédiate pour reprendre la production. Vos experts peuvent vous aider à distance pour identifier le problème exact et fournir les conseils nécessaires pour le résoudre.

Lutter contre la pénurie de personnel technique qualifié

Demandez à vos techniciens de voir à distance la machine du point de vue des techniciens sur site, éliminant ainsi le besoin de déplacements coûteux et improductifs. Cela permet d'avoir une équipe technique plus efficace et plus rentable.
Calculez le retour sur investissement et les économies grâce à l'assistance à distance:

Augmentez la valeur de vos contrats de service après-vente

Nos clients profitent de l'assistance à distance comme source de revenu supplémentaire. Demandez-nous comment ils font.
Monétisez l'assistance à distance et économisez sur votre service après-vente :

AI Technical Assistant

The expertise of your veterans stays in the company. The AI Technical Assistant answers from your OWN documentation — machine manuals, service reports, wiring diagrams and the repair history of every unit you have shipped — so the knowledge of the engineers who designed and serviced those machines does not leave with them when they retire.

A technician on their first job asks in plain language and gets the procedure, the tolerance or the fault tree that your most experienced engineer would have given. The not-so-new ones use it to check a detail without interrupting anyone. It answers on the PC, the phone and the smart glasses, inside Remote Eye and Process Eye.

How we have helped Comexi improve their after sales support and monetize it

“With Wideum’s support we can constantly improve and adapt new functionalities that provide a better service for our clients, resulting in an increase of 17% in the after-sales demand.”

Esteve Roura

Technical Service Director

How we helped KUKA compete against local suppliers

Kuka has hundreds of robotics machines throughout Spain. When failures or damage happens, their service and maintenance personnel are required to travel to the sites in order to fix them. So that they enjoy a high level of customer satisfaction and remain competitive in the countries where they operate, Kuka must always provide their customers with very efficient technical service.

How we helped Bausch improve customer support

Bausch wants to improve the quality of its customer service in order to have immediate assistance. In addition, the company needed to improve the efficiency of its customer service.

Keysight case study

Keysight Technologies wanted to be more efficient in their customer service department. They were searching for a new technology to upgrade their department and they found the solution in Wideum’s Remote eye.

Comment pouvons-nous vous aider ?

Le meilleur support pour vos clients est de leur fournir un service après-vente formé pour résoudre immédiatement les problèmes.

Un logiciel de support vidéo à distance IA et AR pour connecter les techniciens sur site aux services d'assistance, travaillant sur des PC, des mobiles, des tablettes et des lunettes intelligentes.

En savoir plus – Remote Eye

Un logiciel de guidage pas à pas avec IA et AR pour la prévention des erreurs qui garantit une traçabilité complète lors de toute tâche d'inspection, d'assemblage ou de maintenance.

En savoir plus – Process Eye

Voice-guided picking on smart glasses: the pick list in your line of sight, both hands free and every line confirmed by voice or by scanning, integrated with your WMS / ERP.

En savoir plus – Picking Eye

Your expert takes control of the PC or the HMI that drives the machine at your customer's plant: parameters, firmware and diagnostics solved from your office, without booking a flight.

En savoir plus – Remote Desktop

Your veterans' expertise, kept inside the company: the assistant answers from your own manuals, service reports and repair history, so a new technician gets what your most experienced engineer would have said.

En savoir plus – AI Technical Assistant

Computer vision on the glasses checks the machine while the technician works: the right spare part, the connector seated, the guard closed — verified and recorded before the job is signed off.

En savoir plus – Object Detection

IN THEIR OWN WORDS

What our customers say

“The smart glasses with Remote Eye software allow connection with an expert, who can see in real time what the mechanic is observing through the glasses. This facilitates two-way communication between the expert, who is in front of his computer, and the technician, who is diagnosing the unit on the machine. Through this technology we can offer our customers much more efficient repairs and our technicians much more direct advice from the central office.”

Juan Pablo Almagro

Finanzauto Product specialist and trainer

“Traditionally, technical service support to customers across different countries and continents involves several travels, contributing to higher carbon footprints. The RemoteEye solution, allows us to overcome geographic barriers by reducing travel significantly.”

Mads Ulrik Petersen

Hardi Spare Parts Manager