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NEWS

News and insights

Technology, market analysis and customer stories about remote assistance, smart glasses and hands-free processes, written by the Wideum team.

Every article here is written by the engineers and the field team who install Remote Eye and Process Eye, so the examples come from real machines, real plants and real service calls. Use the filters above to go straight to technology, market analysis, customer use cases or company news.

Remote video support software with AI and AR
Market
Featured

New study shows the benefits of remote assistance for Field Services

Augmented reality software promises to improve field technician preparedness, enablement, guidance and previsit diagnosis quality, but application leaders cannot navigate the hype. Use this research as input to a business case and to guide
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Others

ASTICAN: more connected, better informed and more efficient

ASTICAN: more connected, better informed and more efficent Astilleros Canarios S.A.(ASTICAN ) is a privately owned ship repair yard with

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Wideum took part in the Shipbuidling Lifecycle Tech 4.0
Technology · Wideum's news

Wideum presents Remote eye at Shipbuilding conference

Wideum joins as a Lead Presentation Partner at Shipbuilding & Lifecycle Tech 4.0 On February 11, Wideum took part in

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wideum iso27001
Technology · Wideum's news

3 benefits of ISO 27001 certification

3 benefits of ISO 27001 certification ISO 27001 is the only auditable international standard that defines the requirements of an

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Wideum's news

A bright future for remote service technology

The Mobile World Congress (MWC) in Barcelona is the world’s largest event in the mobile technology industry aimed at professionals

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Customer use case

Remote assistance from Wideum powers MAQcenter / Okuma installation

Remote assistance in the installation of CNC machinery in the metal working industry. How do you install a double column

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Customer use case

Remote Eye distribution in Denmark with Innomize

HARDI International A/S is an international group whose basic idea is to meet the user’s requirements for quality products which

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Wideum's news

New corporate identity

It is generally admitted that good branding increases the value of a company, providing employees with a purpose, and customers

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Technology

Customer satisfaction with AR technology

Customer satisfaction is a critical element of overall business success: it doesn’t just impact your business’ bottom line, it also

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