Video technical assistance, Traceable Workflow Solutions

The Value of Smart Glasses & Remote Support

Kill the Downtime

Equipment failure is a crisis. Every minute of lost productivity is a leak in your revenue stream. You need a fast fix to get back in the game before the costs—and the risks—spiral out of control

Avoid Travel Costs

Equipment failure is a crisis. Every minute of lost productivity is a leak in your revenue stream. You need a fast fix to get back in the game before the costs—and the risks—spiral out of control

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Lock Down Compliance

You aren't just turning a wrench—you’re locking in the kind of expertise that usually walks out the door when someone retires. This is about making sure every single job hits your company’s gold standard for safety and quality, no exceptions.

The Best Smart Glasses and Support Software

Most Wanted Products from our Online Shop. Available for Buying and for Trial

RealWear Arc 3

RealWear, the leading provider of assisted reality solutions, empowers frontline workers to perform tasks while keeping these workers’ hands and field-of-vision free
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BUY

Vuzix LX1

Vuzix is an optical technology company which specializes in making AR solutions with minimal weight and maximum performance 
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BUY

Epson Moverio BT-45CS

Epson creates Innovative smart glasses are designed to change how you experience the world around you, setting the new standard in Augmented Reality
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BUY

RealWear Navigator 520

The RealWear Navigator 520 is a modular, rugged smart glasses solution designed to transform frontline work. It offers an immersive, hands-free experience that boosts safety and efficiency
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BUY

Vuzix Blade 2

The Vuzix Blade 2™ smart glasses give frontline workers hands-free, heads-up access to critical AR data and remote support, all in a sleek, lightweight design
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BUY

Moziware Cimo Class 2

Cimo 2 is a compact, voice-activated wearable computer designed for hands-free use in industrial and field environments. Its standout feature is an integrated Class 2 laser pointer
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BUY

Video remote assistance

Remote eye is the leading video collaboration software for frontline workers, even with poor internet, on desktop, mobile and smart glasses
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BUY

Step-by-step task guides

Process eye software is the easiest way to transform inspection and maintenance manuals into step-by-step task guides executable on mobiles and smart glasses
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BUY

video support software with smart glasses

Wideum Suite

The Wideum suite combines Remote eye, the leading video collaboration software for low-bandwidth frontline work, with Process eye, which transforms complex manuals into easy, step-by-step digital task guides.

BUY

"We see a bright future in our business partnership with Wideum due to their continuous product improvements and quick response capabilities."

Adrian Cheong

Keysight Technologies Technical product manager

"Thanks to this solution, we provide our professionals with an alternative that manages to reduce the overall time spent on maintenance activities in plants and production inspections by 20%. As highlighted by the oil company, the implementation of this system also allows for 'cost and time reduction,' and increases the safety of personnel by minimizing physical access to any potentially dangerous installation."

Javier Arce

Moeve Green Hydrogen Projects Contracts and Supplies Manager

Keysight case study

Keysight Technologies wanted to be more efficient in their customer service department. They were searching for a new technology to upgrade their department and they found the solution in Wideum’s Remote eye.

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How we helped Amazon Improve internal efficiency within the logistics area

amazon us remote assistance software solutions

Amazon has more than 1,150 warehouses / distribution centres in the United States. When they have a problem with machinery or equipment within their warehouses, they have to wait for the teams in charge to assist them. This causes internal delays and high costs

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FAQ

How can remote assistance software reduce operational costs and downtime in manufacturing?

Remote assistance software like Remote Eye significantly cuts costs by eliminating the need for specialist travel. Instead of waiting days for an expert to arrive on-site, local technicians can connect instantly via live video. Features such as AR annotations and a real-time multilingual voice translator allow experts to guide repairs precisely, increasing "First-Time Fix" rates. This immediate response minimizes equipment downtime, ensuring production lines remain active and profitable.

Is remote assistance software secure enough for sensitive industrial data?

Security is a top priority for industrial solutions. Wideum’s software is built on a highly secure architecture, being ISO 27001 certified and utilizing TLS 1.2 encryption for all data transmissions. Whether deployed in the cloud (AWS) or on-premise, sensitive information is protected with AES 256-bit encryption. Additionally, features like Face Masking ensure privacy compliance during video sessions, making it safe for use in highly regulated sectors like Mining, Oil & Gas, and Automotive.

Can remote assistance tools work in industrial environments with poor internet connectivity?

Modern solutions are optimized for the "field," where connectivity can be unstable. Remote eye is specifically designed to maintain high-quality communication even with limited bandwidth. Furthermore, for scheduled maintenance or inspections, Process Eye offers an offline mode, allowing technicians to follow step-by-step digital instructions and capture data without an active connection; all information is then automatically synchronized once the device returns to a Wi-Fi or cellular zone.

What are the main benefits of using smart glasses over handheld devices for field services?

The primary advantage is hands-free operation. Smart glasses allow frontline workers to perform complex manual tasks while simultaneously receiving visual guidance or viewing technical manuals in their field of vision. This increases safety and efficiency, as workers do not have to stop to look at a tablet or phone. When paired with Wideum’s software, smart glasses provide a "see-what-I-see" perspective, giving remote experts the exact viewpoint of the technician for more accurate troubleshooting.

Which smart glasses are best suited for rugged or hazardous industrial environments?

Choosing the right hardware depends on your specific environment. Wideum partners with leading manufacturers like RealWear, Vuzix, and Iristick to provide the best fit for your company. For hazardous areas (ATEX zones), we offer intrinsically safe rugged devices and smart glasses that are drop-proof, dust-proof, and designed to be operated entirely by voice, ensuring they can withstand the toughest conditions in industries like mining and heavy manufacturing.

How do smart glasses help with training and quality control in complex assembly processes?

Smart glasses serve as a powerful tool for "On-the-Job Training." Using Process eye, companies can transform paper manuals into interactive, step-by-step digital workflows displayed directly on the glasses. Artificial Intelligence and image recognition verify that critical steps are executed correctly before the worker can proceed. This ensures full traceability, prevents human error, and accelerates the autonomy of new technicians, reducing onboarding time by providing expert-level guidance from day one.

Next-Gen AI & AR Video Assistance Software

Supercharge field operations with Remote eye! Our software powers real-time visual collaboration between on-site teams and experts via cutting-edge mobile, desktop and smart glasses. Remote eye’s hands-free assistance slashes downtime and crushes travel costs

Smart Glasses for the Workforce

Maximize your company team's potential with premier smart glasses and accessories from Vuzix, RealWear, Moziware, and more! Experience powerful hands-free AR and "see-what-I-see" support. The ultimate way to skyrocket workers safety, crush downtime, and slash travel costs