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CASE STUDIES

What our customers got out of it

Manufacturers, shipyards, plants and service networks that replaced part of their travel with remote assistance. Each case is written with the customer: the problem they had, how they use the smart glasses today and the numbers their own service team measured.

Astican

How we helped Astican Reduce costs and technicians’ time

Astican wanted to be more efficient in its customer service department. They were searching for new technology that could help them upgrade their department, and they found the solution in Wideum’s remote assistance technology.
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Hardi

How we helped Hardi with their Virtual Product Demonstrations

In 2020, celebrating this seminar was a challenge due to travel restrictions associated with the COVID-19 pandemic, and Hardi had to look for alternative ways of making the annual event happen.
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Kuka

How we helped KUKA compete against local suppliers

Kuka has hundreds of robotics machines throughout Spain. When failures or damage happens, their service and maintenance personnel are required to travel to the sites in order to fix them. So that they enjoy a high level of customer satisfaction and remain competitive in the countries where they operate, Kuka must always provide their customers with very efficient technical service.
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Confidential (Marel)

How we helped to Improve their Customer Service

The Company needed to install new machines in their manufacturing plants in countries like Russia and Brazil to continue with their food processing operations while the world was entering a massive lockdown during the first Covid-19 outbreak.
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Ocado

How we helped Ocado on their employee training in service and maintenance

Ocado wanted its staff to be trained to perform service and maintenance tasks in all countries where they operate. Ocado’s commitment is to provide their teams with an excellent selection of tools which are reliable, efficient and easy to use.
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Trèves

How we helped Trèves with training and process improvement

Trèves has factories around the world and employs over 4,000 people. It needed to be able to connect immediately to its factories to resolve any corrective or predictive maintenance issues. However, the distance made it impossible to solve problems immediately, as they had to wait for the manager to arrive to solve the problem.
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TK Elevator

How we helped TKE Improve internal Audits

TK Elevator contacted Wideum through a consultancy in order to evaluate the use of the remote assistance platform so as to improve their internal audit.
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Space Ship

How can you mend a broken space ship?

Watch how Twin eye’s mentoring capabilities help an astronaut who’s lost control of his space ship.
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Cepsa

How we have helped MOEVE (CEPSA) improve their operations in hazardous areas

Remote Expertise is a complete tailor-made solution, designed by Wideum and Moeve to empower field workers with innovative technology which improves their day-to-day activities, getting them ready for the future.
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