CASE STUDY

NSSLGlobal

Multi-vendor offshore troubleshooting

Maritime

United Kingdom

2026 – today

The challenge

NSSLGlobal is a UK-based satellite communications and IT solutions provider serving maritime, government and enterprise markets. Its Snap.TV brand focuses on crew welfare and onboard entertainment.

Equipment failures on vessels at sea often involve machines from several vendors. Onshore specialists could not see the problem or guide complex repairs, so resolving issues meant flying technicians out to the vessel.

The solution

NSSLGlobal implemented augmented reality smart glasses for remote technical support. Using NSSLGlobal’s satellite connectivity, onshore specialists see exactly what the vessel’s crew sees in real time.

They diagnose problems visually and guide complex repairs while the crew keeps both hands free. Because the approach is multi-vendor, crews can fix not only the Internet system but also third-party machinery at sea.

Onshore specialists see what the crew sees, in real time
Hands-free guidance for complex repairs at sea
Multi-vendor support, including third-party machinery
Fewer technicians flown out to vessels

Results

Far fewer specialised technicians need to be flown out to vessels. This has significantly reduced costly vessel downtime and helps justify the investment in onboard connectivity more effectively.

Their vessels can use the smart glasses to fix issues at sea not only with their Internet system but also with other machines from different providers, helping justify the investment more effectively. By leveraging NSSLGlobal’s reliable satellite connectivity to power these augmented reality tools, onshore specialists can see exactly what the crew sees in real time.

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