Get your video assistance software, Remote eye, now with simultaneous multilingual VOICE TRANSLATOR.

TRY IT FOR FREE
PLANS

Start benefiting from AI video assistance

One price per user, per month. Start with a 15-day free trial — no credit card, no questions asked.

Remote Eye

63 €$69user / month
Live video assistance with AR for technicians, field teams and customers.
FREE TRIAL
  • Unlimited sessions
  • Unlimited cloud storage
  • Unlimited multi-call users
  • Permanent and Temporary contacts
  • Calls with multiple free guests
  • Video call recording
  • Compatible with a wide range of Smart-glasses
  • Professional endoscopes, digital microscopes and external cameras
  • 100% secure. ISO27001, SOC-2 and GDPR certified
  • Premium support 24/7

Process Eye

63 €$69user / month
Guided digital workflows and checklists for procedures on the shop floor.
FREE TRIAL
  • Unlimited workflow tasks
  • Unlimited cloud storage
  • Unlimited sessions
  • Fast set-up of workflows
  • Offline workflow
  • AI-powered
  • Compatible with a wide range of Smart-glasses
  • 100% secure. ISO27001, SOC-2 and GDPR certified
  • Premium support 24/7
Best seller

Suite

106 €$119user / month
Discover the perfect combination of remote assistance and workflow solutions.
FREE TRIAL
  • Everything in Remote Eye and Process Eye
  • Unlimited sessions
  • Unlimited cloud storage
  • Compatible with a wide range of Smart-glasses
  • 100% secure. ISO27001, SOC-2 and GDPR certified
  • Premium support 24/7

Enterprise

Let’s talk
For organizations with particular requirements, deployed and integrated with you.
REQUEST A QUOTE
  • Customization with client's logo and colors.
  • Fully dedicated deployment team to ensure the proper adoption to the technology.
  • Integration with CRM/ERP or client's own systems.
  • On-site training.
  • On-premise installation.
  • Customized cybersecurity testing.
  • Renting or leasing of hardware.
Volume discount available. Billed annually. Prices exclude VAT.

FAQs

In Remote eye, it is counted as “a user”:

– A person who receives assistance from a Remote expert. Also called Field technician or Field operator. May use a mobile phone, tablet and/or smart glasses.

– A person who provides assistance. Also called Remote expert. May use computer, tablet and/or mobile phone.

For example, a license with 10 users could be configured with 3 remote experts accounts and 7 field technicians accounts. These 10 users can be permanent and/or temporary (named and/or floating users).
In Process eye, it is counted as “a user”:

– A person who executes the procedure in the field. Also called Field technician or Field operator. May use a mobile phone, tablet and/or smart glasses.

– A person who creates, configures and edits workflows. Also called Designer. May use computer, tablet and/or mobile.

For example, a license with 10 users, could be configured with 1 designer account and 9 field technicians accounts.
Floating user is a temporary user, for one-time or occasional call/s. The user disappears from the list of registered contacts (and is no longer counted as a user for license account purposes) 24 hours after registration. Only during the time (24 h) that a floating user is registered as current contact will be counted as a user for license account purposes.

For both types of users, the call history together with the generated multimedia data (photo, video, notes) is stored in the system, always accessible to remote experts.
– The Field technician has to install an app for Remote eye or Process eye on his/her device (mobile phone, tablet and/or smart glasses). It is as easy as downloading it from Play Store (Android) or App Store (iOS). To install it on your smart glasses, we will help you. Or if you buy the glasses from us, you will receive them with the app installed.

– Both the Expert in Remote eye and the Designer in Process eye only have to log in to a web application. It is web-based. No installation is required.
Software licenses include training through non-presential means (videoconferencing). It can be provided in English, German, French, Spanish or Chinese. Training is limited to 2 sessions per year. The approximate duration of an online training session is 1 hour.

Additional training and on-site training can also be provided upon request.
Yes, 15 days, free of charge. No commitment or annoying follow-ups.
Yes, you can set up a license with a number of users according to your current needs and adjust it later.
Yes, you can benefit from volume discounts. Request it in the Get Pricing form.
The licenses are annual, upfront payment.

You can contract a first period of 3 months as a pilot test.

In large contracts, monthly fees are also available.
You can pay by bank transfer, credit card, direct debit or PayPal.
The subscription can be canceled at any time, with a notice of at least 30 days before the end of the contracted period.
The Software will be available at least 99.9% of the time during the contracted period, measured monthly, excluding holidays and weekends and scheduled maintenance.

You can review our full SLA by requesting it in the contact form.
– Standard support is by email (support@wideum.com), answering within 48 hours, working days.

– Premium support is by email (support@wideum.com), videocall and phone, answering within 24 hours, 7 days a week.

Premium support is included in licenses for smart glasses and is available as add-on in licenses for mobile phones.
It means that everything you generate and save (photo, video, screenshots, annotations, workflows, reports…) using our software will be stored with no capacity limit. There is also no time limit: your data will be stored on our AWS servers and available to be consulted and downloaded for the entire duration of the license.
Yes, they can be installed in your data center or in your private cloud upon request.
Yes, our software can be integrated with others used by the customer upon request.

A fast integration with Salesforce is available.
Yes, customization with customer logos and colors is available upon request.

Do you want a quote?

Contact us to understand how we can help your business enjoy the power of assisted reality
Contact us