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Technology, market analysis and customer stories about remote assistance, smart glasses and hands-free processes, written by the Wideum team.

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Every article here is written by the engineers and the field team who install Remote Eye and Process Eye, so the examples come from real machines, real plants and real service calls. Use the filters above to go straight to technology, market analysis, customer use cases or company news.

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The Dawn of a New Era: Apple’s Vision Pro and the Future of Remote Assistance

Are you as thrilled as I am with Apple’s announcement of their latest groundbreaking technology? The Vision Pro, an amalgamation of augmented and virtual reality glasses, has captured the attention of the world. A

José López
6 Jun 2023

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Remote video support software with AI and AR

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New study shows the benefits of remote assistance for Field Services

Augmented reality software promises to improve field technician preparedness, enablement, guidance and previsit diagnosis quality, but application leaders cannot navigate

12 Sep 2022

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