HARDI International A/S is an international group whose basic idea is to meet the user’s requirements for quality products which ensure efficient, punctual and accurate use of crop protection products.
The company has its own training center (HARDI Academy) which hosts an International Service Seminar in Denmark every year for its subsidiaries, dealers, importers and customers. In 2020, this was a challenge due to travel restrictions associated with the COVID-19 virus, and HARDI had to look for alternative ways of making the annual event happen. A cancellation of the event would mean a suboptimal opportunity to improve the distribution of the product portfolio, lost revenue, earnings and goodwill as well as a wasted opportunity for close communication.
A new real-time learning platform
When Peter Ersted Frederiksen, Technical Service & Documentation Manager, from HARDI at a meeting with Innomize was presented with the Remote Eye solution from Wideum as a real-time learning platform, things started to brighten up: Peter quickly saw the possibilities to make the annual event happen through new technology.
The first service seminar in the new format was held in November 2020. The high-tech products from HARDI were displayed in the company’s large presentation room, and at the service seminar, two HARDI experts reviewed the news on the products. The experts used RealWear smart glasses, powered by Remote Eye software and thanks to the virtual meeting functionality, they could communicate with participants from all over the world (Australia, USA, China, Russia, Germany) while showing the various features live on the products.
The new solution for the annual service seminar was a success, and HARDI has subsequently held several more seminars with the same outcome. The new solution has enabled HARDI to host new service seminars with shorter intervals while using the Remote Eye app as a tool to provide ongoing training and support to their network, ultimately taking their service to the next level.
This is how Wideum cares about their customer’s productivity, clients and business: by keeping an Eye on you and help your business with the best products and solutions that empower your field technicians. Our solutions add value to your customer service and allow you to monetize your after-sales services. Take a look at how other customers are doing it here.
About HARDI International
HARDI International A/S is an international group whose basic idea is to meet the user’s requirements for quality products which ensure efficient, punctual and accurate use of crop protection products. HARDI International A/S has a worldwide distribution and sales network, where they are represented by importers, agents and sales subsidiaries in more than 100 countries. Among these are Sweden, Norway, Denmark, France, Spain, North America, Germany, Australia, China and EMC – Russia and CIS countries.
Innomize are experts in innovative solutions that enhance service, sales and support in any type of business. Our highly experienced team combined with innovation, technology 4.0 and ideally smart glasses do provide our customers with ground-breaking solutions and new ways of working. Through workshops and sparring, Innomize helps to develop the areas for the benefit of both the companies and their networks both locally and internationally.
Innomize is a Value Added Reseller (VAR) of Wideum’s in Denmark. Our partnership has enabled Innomize to distribute Wideum’s innovative solutions for their customers across multiple sectors.