Operational efficiency and cost reduction

Remote expertise is a full stack solution made of hardware, software and customized procedures for CEPSA´s field workers..

Now it is open for everybody. 

The challenge

CESPSA’s challenge was to improve safety and security in site inspections. They also needed to reduce unproductive time spent in traveling and be more efficient in decision making.

What is an Intrinsically Safe device?

Intrinsically safe electronics allow for safe operation in hazardous areas by limiting the electrical or thermal energy available for ignition.

CEPSA is a global energy company based in Spain. With more than 10.000 employees, CEPSA operates across the entire oil and gas value chain (upstream & downstream), as well on chemical business and energy generation.


Custom made for particular needs

Remote Expertise is a taylor-made solution designed by Wideum and CEPSA to empower field workers with innovations to improve their productivity and safety during inspections and emergencies in hazardous environments.

It is now open and available for other companies to enjoy the advantages of remote assistance in hazardous areas. 


Our solution is made of three key elements that allow full communication between field technicians and support departments to improve efficiency in site inspections with remote assistance.

You can also make use of a step-by-step workflow for inspection and assembly and create your own procedure based on your needs.

Group 12

Remote Expertise is a customised design of Remote eye.

It takes full advantage of the Intrinsically Safe Devices by placing the management of the information on the remote expert’s side, freeing the field technician to concentrate on the task at hand. 


RealWear smart glasses HMT-1Z1 intrinsically safe device + Wireless handheld Router ATEX Zone 1/2 & DIV 1.

Using smart glasses versus a handheld device improves the safety conditions for field workers and increases their mobility during a remote visit. Remote Expertise can also be installed on other intrincally safe devices  like smartphones.


Based on the customer’s key expertise and human experience, a taylored procedures is developed.

Wideum adds value in the customization of the workflow, the code and finally the end user training, test and support.

Industries where Remote Expertise can be used

Oil, Gas and Mining
Industrial equipment manufacturers
Naval Industry
Energy and Utilities
Construction & Engineering


Remote expertise can be used for multiple applications in hazardous areas to help you maximize your efficiency and profit.

Remote assistance

Equipment set up, technical assistance and on site training for own staff.

Warehouse & Logistics

Stock management, audits and workflow procedures for supply chain departments.

Purchasing efficiency

Tendering, RFPs and bidding processes with suppliers.

Insurance claims

Remote assessments for the Insurance and Claims Department and invite the Insurance company's experts to perform those visits virtually.

Equipment commissioning

Engineering projects at estimation/capex phase. Remote commissioning of projects and equipment (i.e: pumps).

Health & Safety

Risk inspections. Site safety and emergency simulations following the right HSE protocols.

Benefits of using Remote Expertise

0 %
Travel reduction
0 %
Improve operation´s efficiency
0 %
Improved coordination
0 %
Safety increase
0 %
Faster decisions

What customers think about us

❝We see a bright future for remote service technology, especially for companies operating in hazardous environments. 

There is an increasing demand from our internal organization to use smart glasses for remote communication. This tool acts as a support accessory on top of our support contract that helps to speed up the response to our customer request.
We have a long term partnership with Wideum because of their excellent product innovation and most importantly, their flexibility and fast responsiveness❞

Javier Arce
Strategic Alliances and Inovation


If you want to find out how Remote Expertise can help you…