a step-by-step support software to prevent errors and ensure full efficiency in any inspection, assembly or maintenance task. Your field technicians simply follow instructions, previously designed on a PC, on their smart glasses, phones or tablets to get things done and increase productivity.
This is a paper-free and non-remote assistance, where each step is described in detail and has to be checked before moving forward to get evidence of the workflow. You always create your very own workflow online with its easy set-up.
Connect to cloud-based procedures and have all the data synchronised and ready to be easily followed with instructions and images.
Track all the tasks and steps by taking pictures, and create reports automatically.
Follow the step by step workflow.
Functions that create smooth workflows.
Process Eye transforms the inspection, maintenance and assembly of industrial equipment into a faster and simpler procedure, which you can follow and configure, adding more explanations and pictures for a full interpretation. Everything is synchronized on the cloud so you can rapidly check the information at any moment.
Simple steps to be configured
Workflows and reports synchronized online
All workflow clearly explained
Screenshot the procedure for reports.
Check and download all your reports in PDF.
Process Eye is the step-by-step workflow software for all types of industries worldwide.
To download and update workflows
Get task areas localized
English, German, Spanish, French, Italian, Chinese, Japanese, Korean
Use our software with a great variety of smart glasses
Keep your data on our servers or yours
Process Eye helps you to create your own workflows and procedures in a secure environment, assuring communication at any moment.
Easily create workflows, no programming skills needed
Encrypted communication to provide a secure environment
Ensure tasks compliance in low connectivity places
We know that having the best performance and execution is important for you, that is why we want you to:
Focus on what is important
Established workflow to assure better results
All information on digital sources
Get evidence of your work
Register, verify and develop workforce skills
Less errors and process repetition
We offer you a great range of smart glasses from the main manufacturers worldwide
Our main priority is to assure a secure work space for your communications and data
We use Transport Layer Security (TLS 1.2) encryption for all transmitted data. Sensible information and other metadata uploaded into our applications is encrypted with AES 256-bit encryption at rest.
Servers hosted on AWS as they are an AICPA SOC 1, SOC 2 type 2 and SOC 3 approved service provider and are ISO 27001, 27017 and 27018 certified. Different options to install apps on-premise.
In addition to the AWS security, antivirus and system firewall, we use Trend Micro Cloud One - Workload Security (DSaas) as Intrusion Detection and Prevention System (IDS / IPS).
We perform three backups a day of all your data. Each of them is saved on different servers from different providers.
The system and apps infrastructure is regularly updated with the latest security patches for each version.
❝We have been getting smart glass software and hardware support from Wideum since 2018 till now.
This tool acts as a support accessory on top of our support contract that helps to speed up the response to our customer request.
Throughout the recent one year, there is also increasing demand from our internal organization that uses this glass for remote training and communication purposes.
We see a bright future in the business partnership with Wideum primarily because we are seeing product initiative improvement from the team and most importantly, the flexibility and fast responsiveness that keeps us engaged.❞
Technical Product Manager
❝We have been using Wideum’s software in smart glasses since 2017.
Back then we only had the option to offer remote support to our clients by connecting our machines from PC to PC without real time images and videos.
With Wideum’s solutions we have diagnosed machinery failures much faster and offered a better and wider support to our clients that completely trust on these devices.
We can also have remote trainings for our technicians all around the world, we save in travel costs for that in situ training in our headquarters.
With Wideum’s support we can constantly improve the software and adapt new functionalities that along with the hardware result in great benefits for our clients, that is a rise of 17% in the after-sales services demand.❞
Service Technical Director