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Video technical assistance with AI and AR

Specially designed to provide immediate video support to frontline workers, with a robust speech and text translator, fully optimized for challenging environments even with poor internet.
Count on our global network in 30+ countries to boost your workforce's digitisation.

Give remote video assistance and step-by-step guidance to your staff or your customers in inspection and maintenance tasks.
On desktop, mobile and smart glasses.
Our software is easily integrated in your CRM and ERP, using the API.
In the cloud or on your servers.
Cybersecurity guaranteed · ISO27001 certified.

Visual technical assistance with AI and AR

Specially designed to provide immediate video support to frontline workers, with a robust speech and text translator, fully optimized for challenging environments even with poor internet.
Count on our global network in 30+ countries to boost your workforce's digitisation.

Give remote video assistance and step-by-step guidance to your staff or your customers in inspection and maintenance tasks.
On desktop, mobile and smart glasses.
Our software is easily integrated in your CRM and ERP, using the API.
In the cloud or on your servers.
Cybersecurity guaranteed · ISO27001 certified.

NEW FEATURE

Simultaneous voice Translator & Video assistance

We eliminate linguistic barriers: Speak in your language, naturally. Your interlocutor will receive an accurate voice translation in the language you select.

Bidirectional translation with 44 languages available, in Audio and with Subtitles.

Supports multiple users, just select your original language and output language.

How can we help?

¿How much does cost you every lost minute due to failure?

Lost production, stock-outs, increased production costs and lower revenues are among your biggest concerns.

Our visual assistance solutions provide faster and more efficient diagnosis, traceability of work and direct connection to an expert who helps you get back to production in the shortest possible time.

Monetise your remote aftersales service

Your customers prefer to be served by you, but they go to a nearby supplier for cost and immediacy.

Remote video support becomes a new source of revenue and a better technical service for your customers. It will improve customer loyalty and generate opportunities to sell spare parts and refurbishment. And it allows you to compete at a lower cost with local service providers.

Reduce your technicians trips

Specialist technicians are in short supply and you must make the most of their time and knowledge.

Save them from travelling. Make it easy for your best technicians to provide video support to your customers and novice technicians from afar.

Improve your technical staff's effectiveness

You need to ensure that maintenance, inspection and assembly work is carried out correctly.

Provide step-by-step guidance to local technicians to execute maintenance routines. Gain traceability and efficiency. Connect them to an expert via live remote video assistance to help them solve any problems.

Discover our products

Remote video support software with AI and AR to connect on-site technicians with support departments, running on PCs, mobiles, tablets and smart glasses.

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A remote video assistance software used in smart glasses that allows both the technician and the expert to communicate hands-free to perfectly solve any incident.

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Step-by-step guidance software with AI and AR for error prevention ensures full traceability during any inspection, assembly or maintenance task.

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Wideum Solutions S.L. has participated in the ICEX-Next Export Initiation Program and has had the support of ICEX and co-financing from European FEDER Funds. The purpose of this support is to contribute to the international development of the company and its environment.