Introducing Realwear Headset with Remote eye: The Ultimate Solution for Service Technicians

As a service technician, you know the importance of reducing operational downtime and improving productivity. That’s why we’re excited to introduce Realwear Headset, a game-changing technology that helps equipment manufacturers streamline their processes through remote assistance.

The Realwear Headset kit includes everything you need to get started: smart glasses (or headset), workband, and charging cable. These glasses are designed to work seamlessly with powerful software applications like Remote eye, which is optimized for hands-free voice control. Use the headset for remote mentor video calling, document navigation, guided workflow, and industrial IoT data visualization.

The headset itself is designed with four main elements in mind: an optical display (for viewing remote expert indications), a high-resolution camera with flashlight, an audio kit with noise-cancelling microphones and voice recognition system, and a powerful integrated Wi-Fi receiver. The optical display fits just below your line of sight, so take the time to adjust it to your best focal length. The high-resolution camera has a flashlight for added visibility, while the audio kit features four microphones with top-of-the-line noise cancellation and voice recognition technology, as well as a speaker. The integrated Wi-Fi receiver ensures that you can connect to the internet with ease.

Optionally, you can snap the headset onto a hard helmet or bump cap and use it with safety or reading glasses. This makes it a versatile tool that can be used in a variety of settings.

Watch our unboxing video:


How to use the Realwear Helmet for Remote Assistance

To connect the headset to the internet, you have a couple of options. You can use Realwear Explorer on your computer or the Realwear Companion app on your smartphone. If you purchase the device through Wideum, the Remote eye app will already be installed on your headset. Simply open the app and provide the activation code that appears on the screen to your remote expert. Once you’re connected, you’re ready to make your first Remote eye call.

Remote eye is a live video remote assistance software that connects an expert and a local operator. The expert guides and assists the operator in tasks such as installation, maintenance, or repairs that require specialized knowledge. This can be a huge time-saver for your team, as it allows them to get the help they need without having to wait for an expert to travel to their location.

The benefits of using Realwear Headset for remote assistance are numerous. It can significantly improve productivity, speed up repair and maintenance tasks, and reduce travel costs. These benefits can add up quickly, making Realwear Headset a valuable investment for any service technician team.

So why wait? Start using Realwear Headset with Remote eye today and see the difference it can make for your team. With its advanced technology and ease of use, it’s the ultimate solution for service technicians looking to streamline their processes and improve efficiency.