Keysight-case

Keysight case study

Keysight Technologies (NYSE: KEYS) is a leading technology company that helps enterprises, service providers and governments accelerate innovation to connect and secure the world. Keysight’s solutions optimize networks and bring electronic products to market faster and at a lower cost with offerings from design simulation, to prototype validation, to manufacturing test, to optimization in networks and cloud environments. Customers span the worldwide communications ecosystem, aerospace and defense, automotive, energy, semiconductor and general electronics end markets.

Keysight is one of Wideum’s rich portfolio of international customers who trust RemoteEye to deliver customer service to their own customers. They have been getting smart glass software and hardware support from Wideum since 2018, using this solution as a support accessory on top of their support contract that helps to speed up the response to their customers’ requests, mainly with Realwear HMT-1 smart glasses.
Since last year, they are also seeing increased demand from their internal organization to use this solution for remote training and communication purposes.
In the words of Adrian Cheong, Technical Product Manager at KEYSIGHT:  “We see a bright future in the business partnership with Wideum primarily because we are seeing product initiative improvement from the team and most importantly, the flexibility and fast responsiveness that keeps us engaged”.