{"id":14957,"date":"2022-07-25T09:35:04","date_gmt":"2022-07-25T08:35:04","guid":{"rendered":"https:\/\/wideum.com\/fabricants-d-equipements\/"},"modified":"2022-07-25T09:35:04","modified_gmt":"2022-07-25T08:35:04","slug":"fabricants-d-equipements","status":"publish","type":"page","link":"https:\/\/wideum.com\/en_us\/fabricants-d-equipements\/","title":{"rendered":"Fabricants d’\u00e9quipements"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t
Fabricants d'\u00e9quipements<\/h6>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t

Maximisez la valeur de votre service apr\u00e8s-vente gr\u00e2ce \u00e0 l'assistance \u00e0 distance<\/font><\/h1>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tBoostez votre service client avec le logiciel leader de l’assistance vid\u00e9o \u00e0 distance pour les \u00e9quipements industriels. Faites la diff\u00e9rence en offrant un service client premium et en le mon\u00e9tisant.<\/br><\/br>Essayez le logiciel d’assistance vid\u00e9o et les lunettes intelligentes :\t\t\t\t\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tTESTEZ NOTRE LOGICIEL<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\"\"<\/div>
\"\"<\/div>
\"\"<\/div>
\"\"<\/div>
\"\"<\/div>
\"\"<\/div>
\"\"<\/div>
\"\"<\/div>
\"\"<\/div>
\"\"<\/div>
\"\"<\/div>
\"\"<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Diff\u00e9renciez-vous avec le SAV \u00e0 distance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tLes solutions de r\u00e9alit\u00e9 assist\u00e9e de Wideum accompagnent les projets de transformation num\u00e9rique des industriels en am\u00e9liorant l’efficacit\u00e9 de leur personnel.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t
\"equipment<\/div>

R\u00e9duire le temps de d\u00e9pannage<\/h3>

Lorsque la production de votre client est interrompue en raison d'une panne de machine, les techniciens sur site ont besoin d'une aide imm\u00e9diate pour reprendre la production. Vos experts peuvent vous aider \u00e0 distance pour identifier le probl\u00e8me exact et fournir les conseils n\u00e9cessaires pour le r\u00e9soudre.<\/p><\/div>

\"partner<\/div>

Lutter contre la p\u00e9nurie de personnel technique qualifi\u00e9<\/h3>

Demandez \u00e0 vos techniciens de voir \u00e0 distance la machine du point de vue des techniciens sur site, \u00e9liminant ainsi le besoin de d\u00e9placements co\u00fbteux et improductifs. Cela permet d'avoir une \u00e9quipe technique plus efficace et plus rentable.<\/br>Calculez le retour sur investissement et les \u00e9conomies gr\u00e2ce \u00e0 l'assistance \u00e0 distance:\r\n<\/p><\/div>

\"reduce<\/div>

Augmentez la valeur de vos contrats de service apr\u00e8s-vente<\/h3>

Nos clients profitent de l'assistance \u00e0 distance comme source de revenu suppl\u00e9mentaire. Demandez-nous comment ils font. <\/br>\r\nMon\u00e9tisez l'assistance \u00e0 distance et \u00e9conomisez sur votre service apr\u00e8s-vente\u00a0:<\/br>\r\n<\/a><\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t

AI Technical Assistant<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tThe expertise of your veterans stays in the company.<\/strong> The AI Technical Assistant answers from your OWN documentation \u2014 machine manuals, service reports, wiring diagrams and the repair history of every unit you have shipped \u2014 so the knowledge of the engineers who designed and serviced those machines does not leave with them when they retire.<\/br><\/br>A technician on their first job asks in plain language and gets the procedure, the tolerance or the fault tree that your most experienced engineer would have given. The not-so-new ones use it to check a detail without interrupting anyone. It answers on the PC, the phone and the smart glasses, inside Remote Eye and Process Eye.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tLearn more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t \u2013 AI Technical Assistant<\/span><\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t

How we have helped Comexi improve their after sales support and monetize it<\/h2>\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
<\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t“With Wideum\u2019s support we can constantly improve and adapt new functionalities that provide a better service for our clients, resulting in an increase of 17% in the after-sales demand.”\r\n\t\t\t\t\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tEsteve Roura\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tTechnical Service Director\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tREAD THE CASE STUDY<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t

How we helped KUKA compete against local suppliers<\/h2>\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tKuka has hundreds of robotics machines throughout Spain. When failures or damage happens, their service and maintenance personnel are required to travel to the sites in order to fix them. So that they enjoy a high level of customer satisfaction and remain competitive in the countries where they operate, Kuka must always provide their customers with very efficient technical service.\t\t\t\t\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tGet Case study<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t

How we helped Bausch improve customer support<\/h2>\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tBausch wants to improve the quality of its customer service in order to have immediate assistance. In addition, the company needed to improve the efficiency of its customer service.\t\t\t\t\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tREAD THE CASE STUDY<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Keysight case study<\/h2>\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tKeysight Technologies wanted to be more efficient in their customer service department. They were searching for a new technology to upgrade their department and they found the solution in Wideum\u2019s Remote eye.\t\t\t\t\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tREAD THE CASE STUDY<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t
<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Comment pouvons-nous vous aider ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tLe meilleur support pour vos clients est de leur fournir un service apr\u00e8s-vente form\u00e9 pour r\u00e9soudre imm\u00e9diatement les probl\u00e8mes.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t
\"remote<\/div>

Un logiciel de support vid\u00e9o \u00e0 distance IA et AR pour connecter les techniciens sur site aux services d'assistance, travaillant sur des PC, des mobiles, des tablettes et des lunettes intelligentes.<\/p>En savoir plus \u2013 Remote Eye<\/span><\/a><\/div>

\"Process<\/div>

Un logiciel de guidage pas \u00e0 pas avec IA et AR pour la pr\u00e9vention des erreurs qui garantit une tra\u00e7abilit\u00e9 compl\u00e8te lors de toute t\u00e2che d'inspection, d'assemblage ou de maintenance.<\/p>En savoir plus \u2013 Process Eye<\/span><\/a><\/div>

\"Picking<\/div>

Voice-guided picking on smart glasses: the pick list in your line of sight, both hands free and every line confirmed by voice or by scanning, integrated with your WMS \/ ERP.<\/p>En savoir plus \u2013 Picking Eye<\/span><\/a><\/div>

\"Remote<\/div>

Your expert takes control of the PC or the HMI that drives the machine at your customer's plant: parameters, firmware and diagnostics solved from your office, without booking a flight.<\/p>En savoir plus \u2013 Remote Desktop<\/span><\/a><\/div>

\"AI<\/div>

Your veterans' expertise, kept inside the company: the assistant answers from your own manuals, service reports and repair history, so a new technician gets what your most experienced engineer would have said.<\/p>En savoir plus \u2013 AI Technical Assistant<\/span><\/a><\/div>

\"Object<\/div>

Computer vision on the glasses checks the machine while the technician works: the right spare part, the connector seated, the guard closed \u2014 verified and recorded before the job is signed off.<\/p>En savoir plus \u2013 Object Detection<\/span><\/a><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t
IN THEIR OWN WORDS<\/h6>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t

What our customers say<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t“The smart glasses with Remote Eye software allow connection with an expert, who can see in real time what the mechanic is observing through the glasses. This facilitates two-way communication between the expert, who is in front of his computer, and the technician, who is diagnosing the unit on the machine. Through this technology we can offer our customers much more efficient repairs and our technicians much more direct advice from the central office.”\t\t\t\t\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tJuan Pablo Almagro\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tFinanzauto Product specialist and trainer\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t“Traditionally, technical service support to customers across different countries and continents involves several travels, contributing to higher carbon footprints. The RemoteEye solution, allows us to overcome geographic barriers by reducing travel significantly.”\t\t\t\t\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tMads Ulrik Petersen\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tHardi Spare Parts Manager\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t
<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Do you want to know more?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tContact us to understand how we can help your business enjoy the power of assisted reality\t\t\t\t\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCONTACT US<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":17,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-14957","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/wideum.com\/en_us\/wp-json\/wp\/v2\/pages\/14957","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wideum.com\/en_us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wideum.com\/en_us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wideum.com\/en_us\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/wideum.com\/en_us\/wp-json\/wp\/v2\/comments?post=14957"}],"version-history":[{"count":0,"href":"https:\/\/wideum.com\/en_us\/wp-json\/wp\/v2\/pages\/14957\/revisions"}],"wp:attachment":[{"href":"https:\/\/wideum.com\/en_us\/wp-json\/wp\/v2\/media?parent=14957"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}