Industrial machinery &
equipment manufacturers

Profit your customer service
with an innovative remote support

Maximize your after-sales service with the best software products for industrial equipment remote support. Make a difference by offering a premium customer service, and monetise it.

Our main customers are international manufacturers of industrial machinery that want to offer better remote support to their customers as a differentiating advantage, and new source of revenue in their after-sales service.

They rely on us

Our products

We keep and eye on you

Our remote support programmes enhance your customer service and provide immediate help to them at any problem that may arise, causing a machine stoppage or a serious production incident.

Make the communication between field engineers and the support department seamless, and make a profit.

Remote Eye

– Live video remote assistance software

– Connect to a technician online

– Receive support on smart glasses, tablets and phones

– Give support from computers, tablets and phones

Twin Eye

– Live video remote support software

– See-what-I-see

– Work only using smart glasses

– 100% hands-free to focus on what is important

Process Eye

– Step-by-step workflow

– Ensure maintenance and inspection routines

– Create your own procedures

– Compatible with smart glasses and phones

BETA VERSION

Your success, our mission

Our technology is here to help you minimize downtime and misdiagnosis so you get the most at every single moment and maximize your efficiency and profit.

Monetize your after-sales service

Remote service as a new source of revenue

Hands-free

Focus on what is important

Reduce downtime

Rapid support from experts

Ensure work compliance

Process checking in inspections, maintenance and assembly

Save in errors

Prevent misdiagnosis & malfunctions

In numbers

0 %
Traceability
0 %
Better diagnosis
0 %
Time saved in troubleshooting​
0 %
Execution efficiency improvement

What customers think about us

❝We have been getting smart glass software and hardware support from Wideum since 2018 till now.
This tool acts as a support accessory on top of our support contract that helps to speed up the response to our customer request.
Throughout the recent one year, there is also increasing demand from our internal organization that uses this glass for remote training and communication purposes.
We see a bright future in the business partnership with Wideum primarily because we are seeing product initiative improvement from the team and most importantly, the flexibility and fast responsiveness that keeps us engaged.❞

Adrian Cheong
技术产品经理
KEYSIGHT

❝We have been using Wideum’s software in smart glasses since 2017.
Back then we only had the option to offer remote support to our clients by connecting our machines from PC to PC without real time images and videos.
With Wideum’s solutions we have diagnosed machinery failures much faster and offered a better and wider support to our clients that completely trust on these devices.
We can also provide remote trainings for our technicians all around the world, we save in travel costs for that in situ training in our headquarters.
With Wideum’s support we can constantly improve the software and adapt new functionalities that along with the hardware result in great benefits for our clients, that is a rise of 17% in the after-sales services demand.❞

Esteve Roura
Service Technical Director
COMEXI